User guide

Section 9. Troubleshooting
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PROBLEM
SUGGESTED SOLUTION
Phone doesn’t ring, however
indicator light flashes
Check Ring Type is NOT set to “No Ring”.
•Press the SETUP button on the phone
•Select Ring Tone (option 4)
•Press the change soft key
•Scroll onto another Ring type
•Press the select soft key
Phone rings once and when you
pick up no-one is there
Login into CommPilot, go to the Call Forwarding Always menu and
check that ‘Play Ring Reminder when call is forwarded’ is not
selected.
Calls are always coming through
to your mobile
Login in to CommPilot and go to the Call Forward Always menu.
Check if the feature is configured to forward calls to your mobile
number, and switch the feature OFF.
User’s Calling Line ID is not
displayed for outgoing calls
Login into CommPilot and go to the Block Calling Line ID menu. If the
feature is turned ON, then switch it OFF to allow your number to be
displayed on outgoing calls.
Headset doesn’t work
Ensure headset is plugged into the headset port on the phone.
•Press the SETUP button on the phone
•Select Preferences
•Select Preferred Audio Device (option 8)
•Change the display to headset
I’m hearing a Recorded Voice
Announcement Message when
making a call
Phone us on 13 2000 and say “Digital Office Technology” when
prompted, for support if you hear any of the following voice
announcements when attempting to make a call:
“You are not able to make this call. Please contact your system
administrator for assistance.”
“Line is not in service. Please contact your system administrator for
assistance.”
“We’re sorry your call cannot be completed at this time...please
hang-up and try your call again later.”
Sequential Ring and other call
features not working
There is a hierarchy in these features of your digital phone.
1. Call Forward Always (CFA) will always override Sequential Ring
& other call features.
2. Sequential Ring will override all other call forward options
(including Call Forward Not Reachable (CFNR).
3. If a mobile phone is included in a call forward option, the
number of rings before forwarding MUST be set to => 4 for the
forwarding to work, due to the delay between Mobile and TIPT
networks.
Issues with your Analogue Devices
PROBLEM
SUGGESTED SOLUTION
Fax or EFTPOS won’t send or
receive
Note: If your Internet is not working (for example, your computer
can’t get on the Internet), see ‘Issues with Internet/Internet is not
working at all’ above.
Follow the steps below to get your fax or EFTPOS machine back
online:
1. Make sure that the cables leading from the fax or EFTPOS
machine are securely in place.
2. Check the DOT Configuration email to make sure that each
machine is plugged in to the correct port on your router or