Cisco SRP527W Router DOT (Digital Office Technology)™ User Guide July 2013
Table of Contents Section 1. What’s in the Box ................................................................................................ 3 Router (Cisco® Small Business Pro – SRP527W) .............................................................................................. 3 Broadband Backup Modem (if purchased) ...................................................................................................... 3 DOT Self-Install CD..............................................................
Section 1. What’s in the Box Router (Cisco® Small Business Pro – SRP527W) Figure 1 Cisco SRP52W Wi-Fi Router The router connects all your equipment (like phones, computers, etc.) to the Internet. Using cables or a wireless (Wi-Fi) connection, your equipment connects to the router, and then the router connects to the Internet.
Section 2. Setting up your system IMPORTANT INFORMATION You must use the included Self-Install CD to set up or change your service. The CD is specially designed to set up your equipment. Depending on your setup, this will take 30 to 60 minutes, and you’ll need approximately 150 MB of free space on your computer. Before you get started Disconnect your computer from any existing networks, including Wi-Fi networks.
` LIGHT – SOLID GREEN LABEL LIGHT – FLASHING DSL CD When the router is connected to the Telstra Broadband network When an ADSL service is detected DSL Data This light will either be flashing or OFF. If turned Off, there is no ADSL activity When there is ADSL activity on the line WLAN When the wireless transmitter is powered ON and operational. When there is wireless activity on the WLAN port. USB When the connected USB device is operational.
` Adding another computer to the Wi-Fi network Once your Wi-Fi network is set up, you can add new computers to it. All computers on the Wi-Fi network will share Internet access without needing any cables. Note: To add a new computer to the Wi-Fi network, you’ll need your network name and password. See ‘Finding or changing your network name (SSID) and password (WPA-PSK) codes’ below. To add a new computer to your existing Wi-Fi network: 1.
` 5. Follow the on-screen instructions to finish setting up the computer. Follow steps 1-5 listed above for each computer you want to add to the Wi-Fi network. Finding or changing your network name (SSID) and password (WPA-PSK) codes 1. Starting with a computer that is ALREADY on the Wi-Fi network, insert the Self-Install CD. The selfinstall software will begin automatically (if you’re using a Mac®, double-click the DOT icon on your desktop). 2.
` Section 3. Remote Working (working away from your office) Remote working allows users to connect to the organisation’s local area network from external locations, for example, from home. To enable this functionality a username and password must be created for the organisation and for each individual user. The organisation is also referred to as the Group.
` Figure 7 Installing Remote facilities 3. Select ‘Modify existing installation’ and press the Next button (Figure ). Figure 8 Modify Existing Installation 4. To set-up or disable Remote Working for your company, click on the ‘Set up or Disable Remote Working (VPN)’ check box (see Figure ) and press the Next button. Figure 9 Set up or Disable Remote Working 5. On the Confirming Your Installation Selections page (Figure ), click on Start Installation.
` Figure 10 Confirm Selections 6. After selecting Start Installation you will see the following page (Figure ). This page has two intermediate steps. 7. First step is to create the company’s secure credentials. Complete the section Company Security by creating a unique Remote Working Group Name and Password. Figure 11 Remote Working (VPN) Setup - Company Credentials 8. Second step is to create usernames and passwords for each employee whom you wish to provide remote working access.
` Figure 12 Remote Working (VPN) Setup - User Security 9. Repeat the steps for each additional user who requires remote access. NOTE: you must inform each user of the Username and Password that you have created for them. 10. 11. credentials. Press Next when you have created all user’s You will see the following important page (Figure ). This page contains a summary of your company’s remote working credentials and users that have been provided remote access.
` Figure 14 Installation files link 13. Now you are ready to install the remote working software on each user’s PC. Prior to doing so you must provide each user with the TelstraDB.PCF file, which is found in the “Digital Business” folder on your PC. Ask each user to save this file on the PC they will use to remotely access your company’s network. Click Print Installation Settings to have a copy of the credentials created and press Cancel to exit.
` Figure 16 Setup Remote Working (VPN) Client on PC 4. Click Start Installation Figure 17 Select Options Figure 18 Confirm and start installation 5. When you see the following screen click Locate and select the “TelstraDB.PCF” file provided in the previous section (see Set-up Remote Working on the Router for your Business).
` Figure 19 Client Setup 6. Click Next. The Installation CD will start configuring the PC and installing required Cisco® Systems VPN Client application in the PC. You will see the following screen, if the installation was successful. Figure 20 Successful client installation 7. Click OK and restart the PC. You are now ready to use the Remote Working application. For MAC® Users Note: Remote Working is only available for MAC OS X version 10.6 and onwards. 1.
` Figure 21 Apple Mac System Preferences 2. Click the “+” button in the Network window (Figure ) to create a new Remote Working connection. The small dialog box shown in Figure will be displayed.
` 3. Change the Interface to ‘VPN’, change the VPN Type to ‘Cisco IPSec’, and into Service Name enter a name of your choice (Figure ). Figure 24 Setting custom details 4. Click the Create button and the Service will appear in the left column (Figure ). Figure 25 Network Settings Dialog Now you are ready to configure the user’s computer to remotely connect to the router. You will need the TelstraDB.
` Figure 26 System details 2. Enter the following details in the Network dialog (Figure ): • Server Address: Use the Host IP address • Account Name: Use the username created for this user • Password: Use the password created for this user 3. Click Authentication Settings and the dialog box shown in Figure will be displayed.
` Figure 27 Final details 4. Complete the Machine Authentication form using the GroupName and GroupPwd o Shared Secret: Use the GroupPwd from the TelstraDB.PCF file o Group Name: Use the GroupName from the TelstraDB.PCF file 5. Click OK and click Apply. You are now ready to remotely access the router. Test your connection by doing the following: 1. Click on Connect (Figure ). The window shown in Figure will be displayed.
` Figure 29 Remote Working (VPN) Connection login screen 2. Enter the password that was created for this user and click OK. If the connection was successful you will see the following: Figure 30 Successful connection Using Remote Working Note: To use Remote Working Client you must be connected to the Internet. For Windows® Users To use Remote Working, do the following: 1. Click the Windows Start button. Then select All Programs, and Cisco® System VPN Client, and VPN Client (Figure ).
` Figure 32 Remote Working (VPN) Client UI 3. Enter your username and password, that was provided to you while setting up the Remote Working Client on your PC (see Set-up Remote Working Client on individual PCs). 4. You will now be connected to your company’s router from your remote location. For Mac® Users 1. Open Systems Preferences and select Network under subsection Internet & Wireless. 2. Select your business’ network name from the left column of the Network window. 3. Click Connect (Figure ). 4.
Section 4. Troubleshooting Note: this section is for DOT service that has already been set up and has worked in the past. If you’re having trouble setting up your service for the first time, or adding new equipment, phone us on 13 2000 and say “Digital Office Technology” when prompted.
Section 9. Troubleshooting PROBLEM SUGGESTED SOLUTION wireless connectivity, or phone us on 13 2000 and say “Digital Office Technology” when prompted. Internet is not working at all Follow the steps shown below. 1. Make sure that the plug for the router power supply says Output 12V. If the power supply is not 12V, the router will turn on, but will not work properly. (The router is the device labelled CISCO®.) 2. Look at the lights at the front of the router. Is the Power/SYS light on? a.
Section 9. Troubleshooting PROBLEM SUGGESTED SOLUTION will not be able to use your digital phones. 5. If internet connectivity is not available, please switch OFF and ON the router. This may restore the internet connection. 6. If the problem persists please contact 13 2000 and say “Digital Office Technology” when prompted Phone has a dial tone, but faint display If your phone’s display is very faint, try increasing the contrast. To increase the phone display’s contrast: 1.
Section 9. Troubleshooting PROBLEM SUGGESTED SOLUTION Phone doesn’t ring, however indicator light flashes Check Ring Type is NOT set to “No Ring”. •Press the SETUP button on the phone •Select Ring Tone (option 4) •Press the change soft key •Scroll onto another Ring type •Press the select soft key Phone rings once and when you pick up no-one is there Login into CommPilot, go to the Call Forwarding Always menu and check that ‘Play Ring Reminder when call is forwarded’ is not selected.
Section 9. Troubleshooting PROBLEM SUGGESTED SOLUTION Integrated Access Device. The DOT Configuration email was sent to you before your DOT Service was activated. After following the steps above, check whether your machine has a connection. For a fax machine, check the dial tone. For EFTPOS, consult your machine’s documentation to find how to check the connection. If your machine still has no connection, phone us on 13 2000 and say “Digital Office Technology” when prompted.
Section 5.
Section 9. Troubleshooting Need more support? If you have questions beyond this guide, we want to help. To learn more about your DOT tools and features, visit the DOT Support page at telstra.com/dot/support To speak with a DOT consultant, or set up a DOT training session, phone us on 13 2000 and say “Digital Office Technology” when prompted. When calling, please have your account number or phone number, including area code, ready for the consultant.
