Datasheet

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Service and Support
Cisco offers a wide range of services programs to accelerate customer success. These innovative services
programs are delivered through a unique combination of people, processes, tools, and partners, resulting in high
levels of customer satisfaction. Cisco Services help you protect your network investment, optimize network
operations, and prepare your network for new applications to extend network intelligence and the power of your
business. For more information about Cisco Services, refer to Cisco Technical Support Services or Cisco
Advanced Services.
Cisco is committed to minimizing your total cost of ownership. Cisco offers a portfolio of technical support services
to help ensure that Cisco products operate efficiently, remain highly available, and benefit from the most up-to-date
system software. The services and support programs described in Table 13 are available as part of the Cisco
Carrier Ethernet Switching Service and Support solution and are available directly from Cisco and through
resellers.
Table 11. Service and Support
Advanced Services
Features
Benefits
Cisco Total Implementation Solutions (TIS),
available directly from Cisco
Cisco Packaged TIS, available through
resellers
●
Project management
●
Site survey, configuration, and deployment
●
Installation, text, and cutover
●
Training
●
Major moves, adds, and changes
●
Design review and product staging
●
Supplement existing staff
●
Help ensure functions meet needs
●
Mitigate risk
Cisco SP Base Support and Service-
Provider-Based Onsite Support, available
directly from Cisco
Cisco Packaged Service-Provider-Based
Support, available through resellers
●
24-hour access to software updates
●
Web access to technical repositories
●
Telephone support through the Cisco
Technical Assistance Center (TAC)
●
Advance replacement of hardware parts
●
Facilitate proactive or expedited problem
resolution
●
Lower total cost of ownership by taking
advantage of Cisco expertise and
knowledge
●
Minimize network downtime
For More Information
For more information about the Cisco Unified RAN Backhaul solution, visit Unified RAN Backhaul. For more
information about the Cisco Small Cell Solution, visit cisco.com/go/smallcell or contact your local account
representative.
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