User manual

A. Video transmission is muted (blocked) until you resume the call.
Q. What do the different light colors on my Cisco Unified Video Camera indicate?
A. The colors indicate video transmission states as follows:
• Green: Your video is transmitting.
• Red: Your video is muted.
Q. How can I close the shutter on my Cisco Unified Video Camera?
A. Close the camera shutter by rotating the camera lens clockwise. Rotate counter-
clockwise to open the shutter again.
Q. Why does video from my Cisco Unified Video Camera appear too dark (or too
light)?
A. Lighting conditions (such as windows and ceiling lights) within the camera field of
view affect the brightness. Try moving the camera to see if the brightness improves.
You can also adjust the brightness setting.
Q. Why does my phone not work (“wake up”), when it worked before?
A. If your system administrator has set up your phone for EnergyWise, the phone
may be sleeping (powered down). Your system administrator sets your phone to
sleep at a certain time and wake (power up) at a certain time. Your phone wakes up
at the time your system administrator configured. You can press the Select button to
wake your phone up. Contact your system administrator to have the sleep and wake
up times changed.
Q. My phone played the ringtone four times in succession, but there is no call. What
does this mean?
A. The phone is notifying you that your phone will power down (sleep) soon to
conserve energy (the
EnergyWise feature). Your system administrator sets your phone to sleep at a certain
time and wakes
(power up) at a certain time. Your phone wakes up at the time your system
administrator configured, or
you can press Select to wake it up. Contact your system administrator to have the
sleep and wake up times changed.
Q. Why can't VXC be turned on?
A. Sometimes the VXC device can't get power from the phone. Make sure that the
phone is powered by a power brick or a PoE+ switch. If the issue persists, power
cycle the phone.
Q. Why is the VXC VPN status “Not Connected” when the phone VPN status is
“Connected” and the VXC device is turned on?
A. Sometimes the VXC device can't be detected by the phone. Make sure the VXC
device is directly connected to the phone's PC port, then power cycle the VXC
device.
Q. Why does VXC show a “session lost” or “signal in another monitor” error?
A. This issue happens with VXC2111 in some scenarios. Plug the monitor into
display port 0, which is the rightmost display port from the phone's point of view.
Troubleshooting