User manual

Your system administrator sets up a line button or softkey on your phone for DND
with the ringer and visual notifications off by default. However, you can change your
DND options from your User Options web pages.
TurnDNDOnandOff
Procedure
 Step1 Press DND to turn on DND.
Visual confirmation displays briefly.
 Step2 Press DND again to turn off DND.
Visual confirmation displays briefly.
Hold
Hold allows you to put an active call into a held state. Your phone allows one active
call at a time; other calls are put on hold.
Hold works with your phone handset as well as with USB headsets.
Holdcall
Procedure
Step 1
 Step2 To resume the highlighted call, do one of these:
Swap Between Holding and Active Calls
• Press Hold again.
• Press the pulsing green session button.
• Press the call session on the phone display (applicable for
Cisco Unified IP Phone 9971 only).
• Press Resume.
• Press Select in the Navigation pad.
SwapBetweenHoldingandActiveCalls
Procedure
Use the session buttons to swap between holding and connected calls.
If you have a held call and an active call, press Session for the held call to resume
that call and place the other call on hold automatically.
PutCallonHoldbyAnsweringNewCall
If you are already on a call and receive a new call, answering the new call puts the
first call on hold automatically.
To
put
a
call
on
hold
press
the
Hold
hardkey
The
Hold
icon
displays
and
the
line
button
pulses
green