User manual

Step5 If you do not retrieve the call within a certain amount of time (set by your

system administrator) you will receive an alert tone, at which time you can:

• Press Resume to resume the call on your phone.

• Retrieve the call from another phone.

Call Pickup

If you fail to retrieve or resume the call within a specified amount of time, the call is

directed to another destination (set up by your system administrator), such as

voicemail. If the call gets redirected, it can no longer be retrieved by using Call Park.

Call Pickup

Call Pickup allows you to answer a call that is ringing on a coworker’s phone by

redirecting the call to your phone. Your system administrator sets up call groups and

can assign you to one or more call groups. Your system administrator also sets up

the Call Pickup softkeys depending on your call-handling needs and work

environment.

You might use Call Pickup if you share call-handling tasks with coworkers.

There are three ways you can pick up a call:

Pickup

Allows you to answer a call that is ringing on another phone within your call pickup

group.

If multiple calls are available for pick up, your phone picks up the oldest call first (the

call that has been ringing for the longest time).

Group Pickup

Allows you to answer a call on a phone that is outside your call pickup group by:

Using a group pickup number (provided by your system administrator).

Dialing the number of the ringing phone.

Other Pickup

Allows you to answer a call that is ringing on another phone within in your call pickup

group or in an associated call pickup group.

You can also monitor and pick up ringing calls using Line Status indicators if your

system administrator has set up Line Status indicators on speed-dial buttons for you.

Line Status indicators allow you to see if a line associated with a speed-dial button is

idle, in-use, in a Do Not Disturb state, or ringing.