User manual

SetUpCallBackNotification
Call Back allows you to receive an audio and a visual notification on your phone
when a busy or unavailable party becomes available.
Callback may appear on your phone as a feature button or a softkey. For more
information, contact your system administrator.
Procedure
Step1 Press Callback while listening to the busy tone or ring sound. A confirmation
screen displays on the phone.
 Step2 Press Exit to exit the confirmation screen.
Your phone alerts you when the line is free.
 Step3 Press Dial to place the call again.
Call Chaperone
Call Chaperone allows an authorized Call Chaperone user (the chaperone) to
supervise (chaperone) and record a call. Chaperoned calls have a minimum of three
parties: the calling party, the chaperone, and the called party. To determine if you are
an authorized chaperone, contact your system administrator.
The chaperone answers a call, creates a conference call, and remains on the
conference call to chaperone and record the call. Cisco Unified IP Phones that are
set up with the Call Chaperone feature also have a Record button.
When the chaperone hangs up the call, the entire conference ends.
The chaperone can perform only the following tasks while chaperoning the call:
• Record the call.
• Conference in one participant. A chaperone can conference
the first participant only; subsequent participants can be
added to the conference only by the other participants in the
conference.
• End the call.
RecordChaperonedCall
Procedure
 Step3 Enter the phone number for the party you want to add and press Call.
Step4 When the called party answers, press Conference. The conference begins.
 Step5 Press Record to begin recording the conference call.
Alternatively, you can begin recording the call before the conference call is
established. In this case, press Conference after answering the incoming call. The
call gets put on hold automatically, and the recording stops while you set up the
Answer
an
incoming
call
The
Record
button
displays
if
the
system
determines
that
the
call
must
be
chaperoned
and
recorded
Pres
Conference
to
create
a
conference
call