CISCO 9971 Video Phone User Manual
Phone Connections for Cisco Unified IP Phone 9971 Connect your phone to the corporate IP telephony network, using the following diagram. 1 DC adapter port (DC48V) 7 2 AC-to-DC power supply (optional for the 8 network port connection but required for a Wi-Fi connection) 3 AC power wall plug (optional) 9 4 Network port (10/100/1000 SW) with IEEE 802.3af and 802.
6 Handset connection The following picture shows the side of the phone. 1 USB port 3 2 Accessory connector; for example, for connecting a Cisco Unified IP Phone Expansion Module 4 Speaker port for output to optional external speakers Microphone port for input from optional external microphone Each USB port supports the connection of up to five supported and non-supported devices. Each device connected to the phone is included in the maximum device count.
1 Phone screen Shows information about your phone, including directory number, call information (for example, caller ID, icons for an active call or call on hold) and available softkeys. Phone screen items, such as menu options and softkeys, are touch-sensitive. 2 Session buttons Each button corresponds with an active call or a call function. When you press the button, the action depends on the state of the phone: • Active calls: Press the button to take the default action for an active call.
off rapidly), pulse (alternately dim and brighten), or appear solid (glow without interruption). • Flashing amber : Ringing call. Press this button to answer the call. • Solid green : May be a connected call or an outgoing call that is not yet connected. If the call is connected, press this button to display the call details or the participants of a conference call. If the call is not yet connected, press this button to end the call. • Pulsing green : Held call. Press this button to resume the held call.
Conference button Creates a conference call. 7 Hold button Places a connected call on hold and toggles between an active and held call. 8 Transfer button Transfers a call. 9 Keypad Allows you to dial phone numbers, enter letters, and choose menu items by entering the item number. 10 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green.
17 Phone display Can be positioned to your preferred viewing angle. 18 Programmable feature buttons (also called feature buttons) Correspond to phone lines, speed dials, and calling features. Press a button for a phone line to display the active calls for that line. If you have multiple lines, you may have an All Calls button that displays a consolidated list of all calls from all lines (oldest at the top).
1 Header Displays the date, time, and information (such as phone number) about the selected line. 2 Primary line label Displays the primary line phone information. 3 Session label Displays information (such as call status and duration) about active calls associated with the selected line. Calls are displayed in order of the oldest (at the top) to the newest. The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes.
2 Session label (for connected call) Displays information (such as call status and duration) about a connected call on the selected line. The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM). 3 Session label (for held call) Display information (such as call status and duration) about held calls associated with the selected line.
9 Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only. Your system administrator can also set up your phone so that the primary line key displays the same list as the All Calls button. For more information, contact your system administrator.
Navigate to a submenu. (A right arrow (>) next to the menu item indicates that a submenu exists.) Highlight the Network Setup Highlight the menu item and press the item number menu, then press 1 to open the submenu. on the keypad. Or press the down arrow on the Navigation pad and then press the Select button. Select a line to use a calling Press the line button. feature (when the line is Indicators of your line idle). selection include: • The selected line is displayed on the phone screen header.
your system administrator, you also hear your ringtone play.
Line Status in Call History Calls for the same caller ID and phone number are grouped together only when they occur in chronological order and do not have calls associated. For each group, the time of the latest call and the number of calls (such as “(3)”) are displayed: Incoming (Received) and outgoing (Placed) calls are grouped together. Missed calls are grouped together in a separate group.
Press Applications and select Call History Step 2 Use the Navigation pad and Select button to scroll and select a call record or call group. Step 3 Press Exit to return to the Applications screen. View Call Record Details Step 1 Press Applications Step 2 Use the Navigation pad and Select button to scroll and select Call History. Step 3 Select a call record or group and press Details. You may need to press the More softkey first.
Step 3 From the Call History screen, select the call record that you want to dial and perform one of the following actions: Press Call. Pick up the handset. Press Select. Press Speakerphone or Headset . Step 4 When the phone is in idle, you can press the down arrow on the Navigation pad to display the On-Hook Dialing screen. Edit Number from Call History Step 1 Press Applications Step 2 Use the Navigation pad and Select button to scroll and select Call History.
Ringtone You can choose a different ringtone for each line that your phone plays to indicate an incoming call. For information about adding custom ringtones to your phone, contact your system administrator. Change Ringtone Step 1 Press Applications Step 2 Use the Navigation pad and Select button to scroll and select Preferences. Step 3 Select Ringtone. Step 4 If your phone has multiple lines, select a line and press Edit or Select. Step 5 Highlight a ringtone. Step 6 Press Select or Edit.
Step 4 Press Off. The Bluetooth icon disappears on the phone screen header. Font Size You can increase or decrease the maximum number of characters the IP phone displays for the Call History and Call Session window by changing the font size for the displayed characters. To increase the maximum number of displayed characters, select a smaller font size. To decrease the maximum number of displayed characters, select a larger font size.
Connect Bluetooth Accessory Before you can connect a Bluetooth accessory, it must be already added as an accessory to the phone. Cisco Unified Video Camera Features The Cisco Unified Video Camera includes the following features. Camera Lens Shutter 1 3 LED: Indicates the state of the camera 2 as follows: • Video transmitting—Green • Video muted—Red USB connector 4 Camera lens: Swivels up and down to adjust the camera angle. The lens shutter can close to block video transmission.
Close Camera Lens Shutter The following figure shows the location of the camera lens shutter. Procedure Step 1 To close the shutter, rotate the lens clockwise. Step 2 To open the shutter, rotate the lens counterclockwise. Cisco Unified Video Camera Installation The Cisco Unified Video Camera can be mounted on your Cisco Unified IP Phone 9951 or 9971, or it can be mounted on your computer monitor. If you need help installing or positioning your camera, contact your system administrator.
Step 4 Look for the installation confirmation message on the phone screen. Step 5 After installation is complete, adjust the View Area and Brightness settings as needed. Mount Camera on Monitor Procedure Step 1 Obtain a mounting clip and USB extension cable from your system administrator. Step 2 Remove the protective plastic from the camera lens and body. Step 3 Plug the USB extension cable into the USB port on the back of the phone display.
Step 7 Look for the installation confirmation message on the phone screen. Step 8 After installation is complete, adjust the View Area and Brightness settings as needed. Camera Preferences Camera preferences allows you to set user preferences for the following items: Preview Video Preview Video allows you to see the view from your camera when you are not in a video call. Use Preview Video before making video calls to help set up and position your camera effectively.
Auto Transmit When Auto Transmit Video is on, the camera streams video automatically during calls. When Auto Transmit is off, video for each call is automatically muted (however, your phone still receives video). Enable Auto Transmit Procedure Step 1 Press Applications Step 2 Select Accessories. Use the Navigation pad and Select button to scroll and select. Step 3 Highlight Cisco Unified Video Camera. Step 4 Press Setup.
Step 2 Use the Navigation pad and Select button to scroll and select Accessories. Step 3 Highlight Cisco Unified Video Camera. Step 4 Select Brightness. • To increase brightness, press the right or up arrow on the Navigation pad. • To decrease brightness, press the left or down arrow on the Navigation pad.
Hide or Show Video Your system administrator sets up the default softkey (either Show Video or Hide Video) and the default view (video hidden or video displayed). Procedure Step 1 To hide the video, press Hide Video. Step 2 To show the video, press Show Video. Hide Softkeys in Full‐Screen Video Mode The softkeys display on the screen when a full-screen video call is enabled. If there is no user activity, the softkeys automatically hide after 10 seconds.
Adjust Picture‐in‐Picture Position Procedure Step 1 Press PIP to move the PIP window to a different quadrant of the screen. Step 2 To disable PIP, press PIP five times. View Camera Details Procedure Step 1 PresApplications Step 2 Use the Navigation pad and Select button to scroll and select Accessories. Step 3 Select Cisco Unified Video Camera and press Details.
Enable Auto Transmit Procedure Step 1 PresApplications Step 2 Use the Navigation pad and Select button to scroll and select Accessories. Step 3 Select Cisco Unified Video Camera. Step 4 Press Set-up. Step 5 Press Turn On to enable the Auto Transmit feature, or press Return to return to the Set-up screen. Adjust Camera Brightness Procedure Step 1 PresApplications Step 2 Use the Navigation pad and Select button to scroll and select Accessories. Step 3 Select Cisco Unified Video Camera.
• To decrease the camera viewing area, press the left or down arrow on the Navigation pad. Step 5 PresSaveto setthecontrastorpressReturn to returnto theSetupscreen Reset Camera Procedure Step 1 PresApplications Step 2 Use the Navigation pad and Select button to scroll and select Accessories. Step 3 Select Cisco Unified Video Camera and press Reset. The phone resets the default configuration of the Cisco Unified Video Camera. Step 4 Press Cancel to return to the Accessories screen.
Search and Dial Contact While on Call Procedure Step 1 Press Flinders Directory on the touch screen Step 2 Select one or both of these search criteria to search for a coworker: • First Name • Last Name Step 3 Enter the search criteria information using the key pad and press Search . Step 4 Press Dial. The phone puts the existing call on hold and makes the new call. Corporate Directory The Corporate Directory accessing the FlinDirect contact list.
Step 3 Enter the user ID and PIN provided by your system administrator and press Submit. Step 4 To logout, select Log Out, press Select, and then press OK. Add Personal Directory Entry from Phone Procedure Step 1 Press Contacts Step 2 Sign in to Personal Directory. Step 3 Select Personal Address Book. The Search for an entry screen displays. Step 4 Press Submit. Step 5 Press New. You may need to press More first. Step 6 Enter the nickname information. You can also enter a name.
Step 5 Press Dial. Delete Personal Directory Entry Procedure Step 1 Press Contacts Step 2 Sign in to Personal Directory. Step 3 Select Personal Address Book and search for an entry. Step 4 Press Select. Step 5 Press Edit. Step 6 Press Delete. You may need to press More first. Step 7 Press OK to confirm the deletion. Edit Personal Directory Entry Procedure Step 1 Press Contacts Step 2 Sign in to Personal Directory. Step 3 Select Personal Address Book and search for an entry. Step 4 Press Select.
Step 5 Press Select and then press FastDial. Step 6 Select a number and press Select. Step 7 Scroll to an unassigned fast-dial index. You may have to press Next to get to more fast-dial indexes. Step 8 Press Select. Fast-Dial Codes with Personal Directory Place Call Using Fast‐Dial Code Procedure Step 1 Press Contacts Step 2 Sign in to Personal Directory. Step 3 Select Personal Fast Dials and scroll to a fast-dial code. You may have to press Next to get to more fast-dial codes.
Step 2 Check for Voice Messages Procedure Check for voice messages in any of these ways: • Look for a solid red light on your handset. Messages Listen to Voice Messages You can set up the visual message waiting lamp using your User Options web pages. • Look for a Message iconon a line label. The red background indicates that there are new voice messages. When you select a line with a Message icon, a Voicemail icon displays on the right side of the phone screen.
On a Cisco Unified IP Phone 9971 touchscreen, press Voicemail. Step 2 Follow the prompts to listen to your voice messages. Basic Call Options Here are some easy ways to place a call on your Cisco Unified IP Phone. Tips • You can dial on-hook, without a dial tone (pre-dial). To predial, enter a number, then go off-hook by lifting the handset, or pressing Dial, • . or Press Turn On to enable the Enable Video On/Off feature.
An Alert Call is a specific phone number that you consider important and want to be alerted to when you receive a call from - or dial a call to - this number. System administrators set up the Alert Calls button using the Cisco Unified Communications Manager Administration. Contact your system administrator to get this button assigned to your phone.
Set Up Call Back Notification Call Back allows you to receive an audio and a visual notification on your phone when a busy or unavailable party becomes available. Callback may appear on your phone as a feature button or a softkey. For more information, contact your system administrator. Procedure Step 1 Press Callback while listening to the busy tone or ring sound. A confirmation screen displays on the phone. Step 2 Press Exit to exit the confirmation screen. Your phone alerts you when the line is free.
conference call. The recording restarts automatically when the conference call is established. Step 6 Press End Call to end the chaperoned call; all parties are disconnected. Call Forward Call Forward allows you to forward calls from any line on your phone to another number. There are two types of call-forwarding features that your system administrator may set up on your phone: • Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
• A Forward Allicon in the line label. • The forwarding information in the header. Step 4 To cancel call forwarding, press Forward Off. Call Park Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from another phone (such as a phone at a coworker’s desk or in a conference room).
If you fail to retrieve or answer the call within a specified amount of time, the call is redirected to another destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer be retrieved by using Call Park. Park Call Using Assisted Directed Call Park Park Call Using Assisted Directed Call Park Procedure Step 1 During a call, press Directed Call Park displaying an idle Line Status indicator.
Step 5 If you do not retrieve the call within a certain amount of time (set by your system administrator) you will receive an alert tone, at which time you can: • Press Resume to resume the call on your phone. • Retrieve the call from another phone. Call Pickup If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another destination (set up by your system administrator), such as voicemail.
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time). Answer Call Using Group PickUp and Group PickUp Number • Group PickUp: Allows you to answer a call on a phone that is outside your call pickup group by: • Using a group pickup number (provided by your system administrator). • Dialing the number of the ringing phone.
Answer Call Using Group PickUp and Phone Number Answer Call Using Group PickUp and Phone Number Procedure Step 1 Perform one of the following actions: • Press Group PickUp. • If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line button, and then press Group PickUp. Step 2 Enter the number of the phone line with the call that you want to pick up. For example, if the call is ringing on line 12345, enter 12345.
Step 3 If a programmable feature button is set up by your system administrator to answer calls, you can press the feature button to answer a ringing call, regardless of the line of the call or the line that is currently visible. The phone automatically switches the line to display the call. Conference Conference allows you to talk simultaneously with multiple parties in an ad hoc meeting. When you are talking on a call, use Conference to dial another party and add them to the call.
Step 4 Press the line button for the other (held) call or if the held call is on another line: Press Active Calls. a) b) Choose a call from the list. Press Conference. c) The conference begins. The conference is established on the line that had the active call. Swap Between Calls Before Completing Conference Use this procedure to consult privately with the conference and another person, before adding the person into the conference.
Your system administrator sets up a line button or softkey on your phone for DND with the ringer and visual notifications off by default. However, you can change your DND options from your User Options web pages. Turn DND On and Off Procedure Step 1 Press DND to turn on DND. Visual confirmation displays briefly. Step 2 Press DND again to turn off DND. Visual confirmation displays briefly. Hold Hold allows you to put an active call into a held state.
Answer the new call with one of the following methods: Procedure Step 1 Press the flashing amber Session button or press Session on the touchscreen (applicable for Cisco Unified IP Phone 9971 only). Step 2 Navigate to the new call using the Navigation pad and either press Answer or Select. Determine If Shared Line Is On Hold Procedure Look for a pulsing red line button and the Hold icon. When these indicators display, a call on the shared line has been put on hold remotely by another user.
Your administrator sets up the Queue Status button so that you can view statistics about the queue for the hunt group. Calls in the group call queue display the same call identification number, no matter which group phone accesses the list. Sign In and Out of Hunt Group Signing out of a hunt group does not prevent direct calls from ringing your phone. Display Queue Statistics Procedure Step 1 Press Hunt Group to sign in. Visual confirmation displays briefly. Step 2 Press Hunt Group again to sign out.
Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a speed-dial button. Your system administrator can also set up your phone to play an audible alert when a call rings on the monitored line. Mute Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you.
Plus Dialing Plus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+) sign as the first digit in a phone number for international dialing. The plus sign applies only for on-hook or off-hook calling. When you see phone numbers with the + sign in them, you can select and dial the entry without having to add digits for international calls. Dial International Number Procedure Step 1 Press and hold star (*) for at least 1 second.
• Your coworker’s line button pulses red. • You or the coworker can join a call on the shared line using the Barge feature. Barge converts the call into a conference. To barge, press the red session button for the remote in-use call on the shared line. Monitoring and Recording Monitoring and Recording allows you to monitor and record calls if desired. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of individual calls, when required.
Procedure Enter the speed-dial code and press Speed Dial. Use Speed‐Dial Code Off‐Hook Before You Begin Before you can use speed-dial codes on your phone, you must set up the codes on your User Options web page. Procedure Step 1 Lift the handset and press Speed Dial. Step 2 Enter the speed-dial code and press Speed Dial again to complete the call.
Swap Between Calls Before Completing Transfer After you connect to the transfer recipient—but before you transfer a call to this party—you can press Swap to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer. Frequently Asked Questions Q. Why can't I see all the active calls on my phone? A. When there are more calls than available session buttons on the phone, you can scroll using the Navigation pad to see them.
you do not have an All Calls button, contact your system administrator to set up this feature. Your administrator can also set up your primary line key to act the same as the All Calls button. Q. Why does my call disappear after I accidently press a button? A. If you are on a call and press a button for another line, your line view will change. Your current call disappears from view and calls for the newly selected line are displayed.
A. The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference. This allows you to consult privately with the party or parties on each call before combining the calls into a conference. Q. Can I cancel a conference or transfer procedure after I have started it? A. Yes, before completing a conference or transfer, you can press Releaseor Cancel to cancel it. Q. How can I combine two calls on hold into a single conference call? A.
A. Video transmission is muted (blocked) until you resume the call. Q. What do the different light colors on my Cisco Unified Video Camera indicate? A. The colors indicate video transmission states as follows: • Green: Your video is transmitting. • Red: Your video is muted. Q. How can I close the shutter on my Cisco Unified Video Camera? A. Close the camera shutter by rotating the camera lens clockwise. Rotate counterclockwise to open the shutter again. Q.
Troubleshooting Tips Missing Alert Calls Button I would like to use the Alert Calls button but it is not on my phone. Possible Cause It has not been set up by your system administrator. Solution Contact your system administrator to enable the Alert Calls feature for you. Missing All Calls Button I would like to use the All Calls button, but it is not on my phone.
