Cloud Voice Service Cisco Unified IP Phone 9971 User Guide (Version 1.
Cloud Voice Service Table of Content 1 2 3 4 5 6 7 8 Phone Set Features and Functions..................................................................................... 3 1.1 Operation for IP Phone 9971 ......................................................................................... 3 1.2 Location of Control ......................................................................................................... 4 Preference Setup .........................................................
Cloud Voice Service Wharf T&T Cloud Voice Service is an advanced, state-of-the art unified communications service which consists of full-featured IP telephony and performs all the functions of a traditional telephone with the added advantages of Mobility Apps, SIM-Ring Mobility, Extension Mobility, Presence Communicator and Cloud Communicator (softphone).
Cloud Voice Service 1.2 Location of Control Item 1 Phone screen 2 Session buttons Description Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. Phone screen items, such as menu options and softkeys, are touchsensitive. Each corresponds with an active call or a call function.
Cloud Voice Service • Solid red —Shared line in-use remotely. Pressing this button allows you to barge in on the call (if Barge is enabled). 3 Back button —Shared line call put on hold remotely. Pressing • Pulsing red this button resumes the held call. (The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading orientation, such as Hebrew and Arabic.) Returns to the previous screen or menu.
Cloud Voice Service corporate directory, or call history. 17 Phone display Can be positioned to your preferred viewing angle. 18 Programmable Each corresponds with a phone line, speed dial, and calling feature. Pressing a button for a phone line displays the active calls for that line. If you have multiple lines, you may have an All Calls button that displays a consolidated list of all calls from all lines (oldest at the top). Then it is recommended that you keep your phone in the All Calls view.
Cloud Voice Service 2 Preference Setup 2.1 Adjust Brightness As the IP Phone display may be affected by the lighting of the office, you can adjust the brightness accordingly. 1. Press the Applications button . 2. Select Preferences. (Use the Navigation bar and Select button to scroll and select.) 3. Select Brightness. To increase brightness, press the right arrow on the Navigation bar To decrease brightness, press the left arrow on the Navigation bar 4.
Cloud Voice Service 2.3 Change the Wallpaper There are some standard IP phone wallpaper background templates prepared by Wharf T&T. You can easily change it accordingly. 1. Press the Applications button . 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3. Select Wallpaper and different wallpapers are displayed . Select the wallpaper you preferred. 4. Press the Preview softkey to preview the wallpaper. 5.
Cloud Voice Service 3 3.1 Basic Features Placing a Call There are 4 options for placing a new call: 1. When using the handset, lift the handset and dial a number. 2. To make a new call on the current line, press the NewCall softkey and dial the number. 3. To dial with the phone on hook, from the main screen, perform either of these actions: Dial the number and lift handset or press the Dial softkey. The phone will not produce a dial tone until after you lift the handset or press the Dial softkey.
Cloud Voice Service Note: If you are using mute along with the speakerphone, lifting the handset will disengage mute function. 4 4.1 Call Management Features Putting a Call on Hold During the call conversation, you can put the other call party temporarily onhold. 1. To put a call on hold, Press the Hold button The Hold icon . will be displayed and the Line button will be pulsed to green color. 2. To resume the highlighted call, you can Press the Resume softkey. 4.
Cloud Voice Service During the call conversation (not ‘On-hold’ mode), if you wish to transfer your call conversation to another party, you can: 1. Press the Transfer button 2. Enter a 8-digit local number / a 4-digit extension number of the recipient. 3. Press the Transfer button again or the Transfer softkey. Note: If you wish to transfer the call to an external party, please remember to add “9” before the 8-digit telephone number. 4.
Cloud Voice Service 5. To cancel call forwarding, please dial 2112 1113 to deactivate the call forwarding setting accordingly. Note: Starter Cloud Voice Password is your Cloud Voice Number For security reason, please change your Cloud Voice Password regularly by login to Cloud Voice User Portal accordingly. 4.5.3 Setting Up Call Forwarding via Internet 1. www.wharftt.com/cloudvoice. 2. Click Cloud Voice User Portal 3.
Cloud Voice Service Tips: To view and remove conference participants, you can press Show Details button and press Remove button to remove a conference participant. 4.7 4.7.1 Call Pickup Call Pickup within your Group When the phone of your pickup group member rings, you can use your own phone to pick up and answer the call directly. 1. Press the PickUp button to transfer a ringing call within your pickup group to your phone. 2.
Cloud Voice Service Note: 1. Please remember to submit your mobile phone number to Wharf T&T before you can enjoy SIM-Ring Mobility. 2. If the call is not answered in desk IP Phone and you have Enable Mobile Connect, the incoming call will be diverted to your mobile phone after 4 seconds. 4.8.
Cloud Voice Service 5 VoiceMail Service 5.1 5.1.1 Activating VoiceMail Activating VoiceMail on your IP Phone 1. Press the Message button on your IP Phone. 2. Enter your VoiceMail PIN followed by “#”. 3. Follow the voice instructions to change the VoiceMail PIN to activate the VoiceMail service. 5.1.2 Remote Activation of VoiceMail 1. Dial the access number 2112-1234. [Please dial (852) 2112-1234 when you are accessing VoiceMail service from overseas.] 2.
Cloud Voice Service 5.3 Remote Access to VoiceMail 1. Dial the access number 2112-1234. [Please dial (852) 2112-1234 when you are accessing VoiceMail service from oversea.] 2. A welcome greeting message will be announced and please select the language by pressing ‘1’ for Cantonese / ‘2’ for English. 3. Enter your User ID (your Cloud Voice Number) followed by “#” 4. Enter your VoiceMail PIN followed by “#” 5. Follow the voice instructions for voice mail service.
Cloud Voice Service 5.5 Visual VoiceMail By using Visual VoiceMail service, your voicemail messages will be displayed in your IP phone so that you can prioritize which messages to listen first. 1. Press and select Visual Voicemail. 2. Enter your VoiceMail PIN for your voicemail account. (Toggle on Remember Me to keep you sign-in status) 3. Press the Sign In softkey. 4. The VoiceMail will be displayed accordingly. Version 1.
Cloud Voice Service 6 Using Phone Log If your phone display indicates that you have missed calls, you can use the Missed Call option on the Directory menu to view your call history and to call back the person that you have missed. You can also view call history and place calls from the Received Calls and Placed Calls directories. 6.1 Viewing and Dialing from the Phone Log 1. Press the Applications button . 2. Select Call History. (Use the Navigation bar and Select button to scroll and select.) 3.
Cloud Voice Service 7 Extension Mobility The Extension Mobility feature allows you to associate your phone number and user profile with any IP Phone. When you use your IP Phone Personal Identification number (PIN) to login to an IP Phone, your assigned telephone number, and the settings that you have established will be associated with that phone. Extension Mobility is useful particularly for those who do not routinely conduct business in the same office. However, you can only login one phone at a time.
Cloud Voice Service 8 Password Management 8.1 Change the Cloud Voice Password 1. Visit Wharf T&T Cloud Voice User Portal at http://www.wharftt.com/cloudvoice 2. Enter your Cloud Voice Number and Password 3. Click Login 4. Click Password Management 5. Enter Existing Password 6. Enter New Password 7. Re-enter New Password 8. Click Submit Note: i. Starter Cloud Voice Password is your Cloud Voice Number. ii.
Cloud Voice Service 9. Enter New PIN and Confirm PIN 10. Click Save Note: Version 1.0 i. Starter IP Phone PIN is your Cloud Voice Number ii.
