Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: January 01, 2012 Last Modified: July 29, 2013 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS CHAPTER 1 Your Phone 1 Cisco Unified IP Phone 8941 1 Phone connections 1 Cisco Unified IP Phone 8945 2 Phone connections 3 Bluetooth 4 General Phone Information 4 Footstand 4 Buttons and hardware 5 Phone Screen 9 Phone With Single Line 10 Phone With Multiple Lines 10 Power-Save Mode 11 Adjust Handset Rest 12 CHAPTER 2 Phone Applications 13 Call History 13 View Call History 14 View Call Record Details 14 Filter Call History 15 Dial from Call History 15 Edit Number from Call History 16 Clear Call
Contents Adjust Phone Screen Brightness 17 Wallpaper 18 Change Wallpaper 18 Camera settings 18 Enable Auto Transmit Video 18 Adjust Brightness 19 Enable Video Capability 19 Video settings 19 Enable video transmit 20 Enable automatic video transmit 21 Adjust video brightness 21 Enable Video on PC 22 Bluetooth 22 Turn On Bluetooth 22 Turn Off Bluetooth 22 Change Headset Sidetone Level 23 Accessories 23 View Accessories List 23 View Accessory Details 24 Set Up Wideband for Analog Headset 24 Add Bluetooth Acce
Contents Personal Directory 30 Personal Directory Options 31 Sign In and Out of Personal Directory 31 Add Personal Directory Entry 31 Search for Personal Address Book Entry 31 Dial Number from Personal Directory 32 Delete Fast-Dial Personal Address Book Entry 32 Edit Personal Directory Entry 32 Fast-Dial Codes with Personal Directory 32 Assign Fast-Dial Code to Personal Address Book Entry 33 Place Call Using Fast-Dial Code 33 Delete Fast-Dial Code 33 CHAPTER 4 Voice messages 35 Personalize Voicemail 35 V
Contents Park Call Using Assisted Directed Call Park 47 Park Call Using Manual Directed Call Park 48 Call PickUp 48 Answer Call Using PickUp 49 Answer Call Using Group PickUp and Group PickUp Number 49 Answer Call Using Group PickUp and Phone Number 49 Answer Call Using Other PickUp 50 Call Waiting 50 Call Waiting Response 50 Client Matter Code 51 Conference 51 Add Party to Call to Create Conference 51 Join Calls into Conference 52 Swap Between Calls Before Completing Conference 52 View Conference Particip
Contents Display Queue Statistics 57 Intercom 58 Place Dedicated Intercom Call 58 Place Dialable Intercom Call 58 Receive Intercom Call 59 Line Status 59 Line Status Indicators 59 Malicious Call Identification 60 Trace Suspicious Call 60 Meet Me Conference 60 Host Meet Me Conference 61 Join Meet Me Conference 61 Mobile Connect 61 Turn On or Off Mobile Connect to All Remote Destinations from Desk Phone 62 Switch Desk Phone Call to Mobile Phone 62 Switch Mobile Call to Desk Phone 62 Hand Off Call from Mobile
Contents Enable Privacy on Shared Line 68 Quality Reporting Tool 68 Report Phone Problems 69 Redial 69 Redial Number 69 Secure and Nonsecure Indication Tone 69 Shared Lines 70 Speed Dial 70 Place Call with Speed-Dial Button 71 Use Speed-Dial Code On-Hook 71 Use Speed-Dial Code Off-Hook 71 Transfer 71 Transfer Call to Another Number 72 Swap Between Calls Before Completing Transfer 72 Video calls 72 Video calls and security 73 Visual Voicemail 73 WebDialer 73 Use WebDialer with Cisco Directory 73 Use WebDial
Contents Speed Dial Setup in User Options 81 Speed Dial Pause 81 Set Up Speed-Dial Buttons 83 Set Up Speed-Dial Codes 83 Phone Services 83 Subscribe to Service 84 Search for Services 84 Change or End Services 84 Change Service Name 84 Add Service to Programmable Feature Button 85 User Settings 85 Change Browser Password 85 Change PIN 86 Change User Options Language 86 Change Phone Display Language 86 Directory 86 Personal Address Book Setup 87 Add New Personal Address Book Entry 87 Search for Personal Addr
Contents CHAPTER 7 Frequently Asked Questions and Troubleshooting Tips 95 Frequently Asked Questions 95 Troubleshooting Tips 98 Missing All Calls Button 98 Personal Directory 98 Cannot Sign In to Personal Directory 98 User Options 98 Cannot Access User Options Web Pages 98 CHAPTER 8 Product Safety, Security, Accessibility, and Related Information 99 Safety and Performance Information 99 Power outage 99 External devices 99 Bluetooth Wireless Headset Performance 100 FCC Compliance Statements 100 FCC Part
CHAPTER 1 Your Phone This chapter describes the features of the Cisco Unified IP Phones 8941 and 8945.
Your Phone Cisco Unified IP Phone 8945 1 DC adapter port (DC48V) 5 Computer port (10/100 PC) connection 2 AC-to-DC power supply (optional) 6 Handset connection 3 AC power wall plug (optional) 7 Analog headset connection (headset optional) 4 Network port (10/100 SW) with IEEE 802.3af and 802.
Your Phone Phone connections • Bluetooth • Footstand • Buttons and hardware • Phone screen • Power-save mode • Handset rest Phone connections Use the following figure to help you connect your phone to the corporate IP telephony network. 1 DC adapter port (DC48V) 5 Computer port (10/100/1000 PC) connection Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.
Your Phone Bluetooth 2 AC-to-DC power supply (optional) 6 Handset connection 3 AC power wall plug (optional) 7 Analog headset connection (headset optional) 4 Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled Bluetooth Your phone supports Bluetooth Class 2 technology so you can use a Bluetooth headset. You can add and pair up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone.
Your Phone Buttons and hardware 1 Note Insert the curved connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots. Connecting and disconnecting the footstand may require a little more force than you expect. Buttons and hardware Your phone provides quick access to your phone lines, features, and call sessions. The Programmable Feature buttons (left side) are used to view calls on a line or access features such as Speed Dial or All Calls.
Your Phone Buttons and hardware 1 Phone screen Shows information about your phone, including directory number, call information (for example, caller ID, icons for an active call or call on hold) and available softkeys. 2 Video Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone. 3 Lens Cover button Integrated lens cover protects the camera lens.
Your Phone Buttons and hardware 5 Navigation pad and Select button The two-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field. The Select button (center of the Navigation pad) allows you to select a highlighted item as well as wake up the phone from deep-sleep mode. The Select button is lit (white) when the phone is in power-save mode. 6 Conference button Creates a conference call.
Your Phone Buttons and hardware 13 Mute button Toggles the microphone on or off during a call. When the microphone is muted, the button is lit red. 14 Headset button Selects the headset as the default audio path and initiates a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. A headset icon in the phone screen header line indicates that the headset is the default audio path.
Your Phone Phone Screen 20 Programmable feature buttons Each corresponds with a phone line, Speed Dial, and calling feature. (also called Line buttons) Pressing a button for a phone line displays the active calls for that line. If you have multiple lines, you may have an All Calls button that displays a consolidated list of all calls from all lines (oldest at the top). Cisco recommends that you keep your phone in the All Calls view.
Your Phone Phone Screen Phone With Single Line 1 Line label Displays the line phone information. 2 Header Displays the date, time, and information (such as phone number) about the selected line. 3 Primary line details and other phone information Displays information (such as phone number and duration) about a connected call on the line. The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60 minutes. The timer then counts hours and minutes (HH:MM).
Your Phone Power-Save Mode 1 Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the displayed information is for the primary line only. 2 Header Displays the date, time, and information (such as phone number) about the selected line.
Your Phone Adjust Handset Rest To turn on the phone display, press any button or pick up the handset. Adjust Handset Rest If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees. Hold the tab between two fingers, with the corner notches facing you.
CHAPTER 2 Phone Applications Phone applications allow you to access various features on your phone. • Call History, page 13 • Preferences, page 17 • Accessories, page 23 • Administrator Settings, page 26 • Phone Information, page 26 • VPN Client, page 27 Call History Call History allows you to view information about the last 150 calls on your phone. Individual calls and call groups are listed chronologically from the most recent call to the oldest one.
Phone Applications View Call History • Incoming (Received) and outgoing (Placed) calls are grouped together. • Missed calls are grouped together in a separate group. Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call, and these calls are not grouped even when they are next to each other in the list. A plus (+) symbol on entries in call history, redial, or call directory indicates that your phone is set up to list international calls.
Phone Applications Filter Call History Filter Call History Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Applications . Use the Navigation pad and Select button to scroll and select Call History. The default view in Call History is for “All Calls,” which is shown at the top of the screen. The line information, such as “Line: 5623,” is shown in the upper right corner. To sort calls for a specific phone line, select that phone line and view the individual calls or call groups for that line.
Phone Applications Edit Number from Call History Edit Number from Call History Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Applications . Use the Navigation pad and Select button to scroll and select Call History. Highlight the call record that you want to edit. Press the Edit Dial. You may need to press the More softkey first. Press the up or down arrow on the Navigation pad to move the cursor to the desired location. Press the to delete numbers to the left of the cursor.
Phone Applications Preferences Step 6 Step 7 A Delete Record alert message appears to verify that you want to delete the entire group of calls. Press Delete to delete the record, or press Cancel if desired. Press Exit to return to the Applications screen. Preferences The Preferences menu allows you to set your phone preferences. Ringtone You can choose a different ringtone for each line that your phone plays to indicate an incoming call.
Phone Applications Wallpaper • To decrease brightness, press the down arrow on the Navigation pad. Step 4 Press Save to set the brightness or press Cancel to exit. Wallpaper You can set up your phone with wallpapers that are provided with the phone, or with your own custom wallpaper. For more information, contact your system administrator. Change Wallpaper Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Applications. Use the Navigation pad and Select button to scroll and select Preferences.
Phone Applications Video settings Adjust Brightness You can set the brightness of the camera. Procedure Step 1 Step 2 Step 3 Step 4 Press Applications . Use the Navigation pad and Select button to scroll and select Preferences. Select Camera Settings > Brightness. Select Brightness. • To increase brightness, press the up arrow on the Navigation pad. • To decrease brightness, press the down arrow on the Navigation pad. Step 5 Press Save to set the brightness, or press Exit to return to the Setup screen.
Phone Applications Video settings Always send my video (Default) Enables or disables automatic sending of video for the phone. If you select Always send my video for your phone, initiated calls connect as video calls when the following conditions are met: • both phones on the call have video calls enabled • your administrator enabled Video Support for phones on the call • both phones on the call include a video camera If you select Always send my video, the video quality is the maximum the phone supports.
Phone Applications Video settings Enable automatic video transmit If your system administrator enables video on the Cisco Unified Communications Manager and you enable your phone to always send video, you can transmit video automatically whenever a call is initiated or accepted. Note When you disable automatic video transmit, video transmission is stopped for the call, and the Video Mute button is lit. The phone continues to receive video. You can restart video transmission at any time during the call.
Phone Applications Enable Video on PC Enable Video on PC When you connect a PC to your Cisco Unified IP phone PC port and login to a CAST client (for example, Cisco Jabber), you can send and receive video on the PC while the audio remains on the phone. The phone must be physically connected to the first network interface card (NIC1) in the PC. Note If you connect a computer to the phone during an on-going video call, the video automatically moves to the PC.
Phone Applications Change Headset Sidetone Level Procedure Step 1 Step 2 Step 3 Step 4 Press Applications . Use the Navigation pad and Select button to scroll and select Preferences. Select Bluetooth. Press No. The Bluetooth icon disappears from the phone screen header. Change Headset Sidetone Level You can adjust the tone level for the headset. Procedure Step 1 Step 2 Step 3 Step 4 Press Applications. Use the Navigation bar and button to scroll and select Preferences. Select Headset Sidetone.
Phone Applications View Accessory Details Step 3 A list of phone accessories displays. Press Exit to return to the Applications screen. View Accessory Details Procedure Step 1 Step 2 Step 3 Press Applications . Use the Navigation pad and Select button to scroll and select Accessories. A list of phone accessories displays. Select an accessory from the list and press Details. The phone screen displays the details of the selected accessory.
Phone Applications Delete Bluetooth Accessory Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable. For more information, see the documentation provided by the Bluetooth accessory manufacturer. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Applications . Use the Navigation pad and Select button to scroll and select Accessories. Select Add Bluetooth Accessory.
Phone Applications Disconnect Bluetooth accessory Procedure Step 1 Step 2 Step 3 Press Applications . Use the Navigation pad and Select button to scroll and select Accessories. Select the Bluetooth accessory and press Connect. When the connection is completed, the Bluetooth active icon displays on the phone screen header and a check mark displays next to the connected accessory. Disconnect Bluetooth accessory This procedure applies to the Cisco Unified IP Phone 8945 only.
Phone Applications View Phone Information View Phone Information Procedure Step 1 Step 2 Step 3 Press Applications . Use the Navigation pad and Select button to scroll and select Phone Information. Press Exit softkey to return to the Applications screen. VPN Client The VPN Client establishes a virtual private network (VPN) connection on your phone when a phone is located outside a trusted network or when network traffic crosses untrusted networks.
Phone Applications Connect Through VPN Connect Through VPN Procedure Step 1 After you turn on your phone and the VPN Sign In screen appears (except with certificate authentication mode), enter your credentials based on the configured authentication method: • Username and password: Enter the username and the password that your system administrator gave you. • Certificate and password: Enter the password that your system administrator gave you. Your username is derived from the certificate.
CHAPTER 3 Phone contacts The Cisco Unified IP Phone 8941 and 8945 provides you with access to corporate and personal contacts using the following directories. You may see other directories listed in Contacts. For more information, contact your system administrator. • Corporate Directory, page 29 • Personal Directory, page 30 Corporate Directory The Corporate Directory contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory.
Phone contacts Search and Dial Contact While On Call • Press Speakerphone • Press Headset . . • Pick up the handset. Search and Dial Contact While On Call Procedure Step 1 Press Contacts Step 2 Step 3 Use the Navigation pad and Select button to scroll and select Corporate Directory. Select one or both of these search criteria to search for a coworker: . • First Name • Last Name Step 4 Step 5 Enter the search criteria information and press Search . Press Dial.
Phone contacts Personal Directory Options Personal Directory Options The following sections describe the personal directory options. Sign In and Out of Personal Directory The phone automatically logs you out after a certain amount of time. This time limit can vary. For more information, contact your system administrator. Procedure Step 1 Step 2 Step 3 Step 4 Press Contacts . Use the navigation pad and Select button to scroll and select Personal Directory.
Phone contacts Fast-Dial Codes with Personal Directory Dial Number from Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Contacts . Sign in to Personal Directory. Select Personal Address Book and search for an entry. Select the personal address book entry that you want to dial. Press Dial. Delete Fast-Dial Personal Address Book Entry Procedure Step 1 Step 2 Step 3 On your User Options web page, search for a fast-dial entry. Select one or more entries. Select Delete Selected.
Phone contacts Fast-Dial Codes with Personal Directory Assign Fast-Dial Code to Personal Address Book Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 On your User Options web page, select User Options > Fast Dials. Select Add New. Use the Search Options area to find the appropriate Personal Address Book entry. Select a phone number in the Search Results area. (Optional) Change the fast-dial code. Select Save.
Phone contacts Fast-Dial Codes with Personal Directory Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 4 Voice messages Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses. For information about the commands that your voicemail service supports, see the voicemail service user documentation. • Personalize Voicemail, page 35 • Voice Message Identification, page 35 • Listen to Voice Messages, page 36 Personalize Voicemail Procedure Step 1 Step 2 Press Messages . Follow the voice prompts.
Voice messages Listen to Voice Messages If call forwarding is set up on a line that has new voice messages, the Call Forward icon the Message icon on the line label. replaces If you have a voicemail and a missed call, you see the Message icon and the missed call icon. • Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place a call. The stutter tone is line-specific. You hear it only when using the line that has new voice messages.
CHAPTER 5 Calling Features This chapter describes the following calling features: • Feature Buttons and Softkeys, page 38 • Agent Greeting, page 42 • Answer, page 42 • Auto Answer, page 43 • Barge, page 44 • Call Back, page 44 • Call Forward, page 45 • Call Park, page 46 • Call PickUp, page 48 • Call Waiting, page 50 • Client Matter Code, page 51 • Conference, page 51 • Divert, page 53 • Do Not Disturb, page 53 • Extension Mobility, page 54 • Fast Dial, page 54 • Forced Authorization Code, page 55 • Hold,
Calling Features Feature Buttons and Softkeys • Malicious Call Identification, page 60 • Meet Me Conference, page 60 • Mobile Connect, page 61 • Monitoring and Recording, page 63 • Multiple Calls Per Line, page 63 • Mute, page 66 • On-Hook Dialing, page 66 • Plus Dialing, page 67 • Privacy, page 68 • Quality Reporting Tool, page 68 • Redial, page 69 • Secure and Nonsecure Indication Tone, page 69 • Shared Lines, page 70 • Speed Dial, page 70 • Transfer, page 71 • Video calls, page 72 • Visual Voicemail, pa
Calling Features Feature Buttons and Softkeys Feature name Dedicated feature button Programmable feature button Call Pickup X Call Pickup Line Status X Conference X Softkey X (available while on a conference only) Divert X X Do Not Disturb X X Group Pickup X Hold X Hunt Groups X Intercom X Malicious Call Identification (MCID) X Meet Me X Mobile Connect X Monitoring and Recording X X Mute (Audio) X Mute (Video) X Other Pickup X Privacy X Quality Reporting Tool (QRT)
Calling Features Survivable Remote Site Telephony Overview Feature name Dedicated feature button Programmable feature button Softkey Transfer X X (available during a transfer only) Survivable Remote Site Telephony Overview If communication between your phone and the Cisco Unified Communications Server is interrupted, you receive an alert message on your phone. If you are on an active call, the call remains established, and you enter a failover situation.
Calling Features Survivable Remote Site Telephony Overview Feature Supported Notes Audible Message Waiting Indicator Yes All Calls Programmable Line Key Yes Answer Programmable Line Key Yes Unified Session Presentation Yes Conference is the only feature supported. Voicemail Yes Your voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster.
Calling Features Agent Greeting Feature Supported Notes Group PickUp No The softkey causes no action. Other PickUp No The softkey causes no action. Malicious Call ID No The softkey causes no action. QRT No The softkey causes no action. Hunt Group No The softkey causes no action. Intercom No The softkey causes no action. Mobility No The softkey causes no action. Privacy No The softkey causes no action. Call Back No The Call Back softkey does not display.
Calling Features Answer Oldest Call First If an incoming call has been call forwarded from another phone, you may see additional information to identify that the call has been forwarded. Your system administrator controls the amount of additional information that is displayed. Additional information can identify the person who forwarded the call to you and the caller information.
Calling Features Auto Answer with Speakerphone To keep the Headset button illuminated, use buttons and softkeys (instead of the Headset button) to place and end calls. Your administrator sets the headset as the default audio path for Auto Answer. Auto Answer with Speakerphone Keep the handset in the cradle and the Headset button must manually answer them. unlit. Otherwise, calls ring normally and you Barge Barge allows you to add yourself to non-private calls on a shared line.
Calling Features Call Forward Call Forward Call Forward allows you to forward calls from any line on your phone to another number. There are two types of call-forwarding features that your system administrator may set up on your phone: • Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive. You can set up Call Forward All directly on your phone for any line. To set up Call Forward All remotely, go to your User Options web pages.
Calling Features Call Park • The forwarding information in the header. Step 4 Step 5 To cancel call forwarding, press Forward Off. To set up conditional call forwarding, go to your User Options web page. Call Park Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from another phone (such as a phone at a coworker’s desk or in a conference room).
Calling Features Park Call Using Assisted Directed Call Park Step 2 Step 3 Your phone displays the number where the system parked the call. The parked call is put on hold, and you can press Resume to resume the call on your phone. From any other Cisco Unified IP Phone in your network, enter the number where the call is parked to retrieve the call.
Calling Features Park Call Using Manual Directed Call Park Park Call Using Manual Directed Call Park Procedure Step 1 Step 2 Step 3 Step 4 During a call, press Transfer . Enter the Directed Call number where you will park the call. Press Transfer again to finish parking the call, then hang up. Retrieve the call from any other Cisco Unified IP Phone in your network as follows: a) Enter the park retrieval prefix. b) Dial the Directed Call number.
Calling Features Answer Call Using PickUp You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line that is associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.
Calling Features Answer Call Using Other PickUp • Press Group PickUp. • If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line button, and then press Group PickUp. Step 2 Enter the number of the phone line with the call that you want to pick up. For example, if the call is ringing on line 12345, enter 12345. If your phone supports autopickup, you are now connected to the call. Step 3 If the call rings, press Answer to connect to the call.
Calling Features Client Matter Code Client Matter Code Your system administrator can set up your phone to request that you enter a Client Matter Code (CMC) after you dial a phone number. The CMC can be used for accounting or billing codes, and your system administrator assigns CMCs.. When required, the phone displays Enter Client Matter Code, the dialed number changes to “********”, and you hear a special tone. Enter the CMC for the call using the keypad.
Calling Features Join Calls into Conference The conference begins. Join Calls into Conference The conference is established on the line that had the active call. Procedure Step 1 Step 2 Step 3 Step 4 Start with two connected calls. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call. Press Conference . Press the line button for the other (held) call or if the held call is on another line: a) Press Active Calls. b) Choose a call from the list.
Calling Features Remove Conference Participants Remove Conference Participants Procedure Step 1 Step 2 While in a conference, press Show Details. Highlight the participant that you want to remove, then press Remove. Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number (set up by your system administrator). Divert Call You can silence the incoming (ringing) call.
Calling Features Turn DND On and Off Turn DND On and Off Procedure Step 1 Step 2 Press DND to turn on DND. Visual confirmation displays briefly. Press DND again to turn off DND. Visual confirmation displays briefly. Extension Mobility Cisco Extension Mobility (EM) allows you to configure a Cisco Unified IP Phone as your own temporarily. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.
Calling Features Place Call with Fast Dial Button Place Call with Fast Dial Button Before You Begin Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options web page. Procedure Step 1 Step 2 Step 3 Step 4 Press Fast Dial. Sign in to Personal Directory. Select Personal Fast Dials. Select a fast-dial code and then press the Dial softkey.
Calling Features Swap Between Holding and Active Calls • Press the pulsing green line button. • Press the Resume softkey. • Press the Select button in the Navigation pad. Swap Between Holding and Active Calls You can use line buttons to swap between holding and connected calls. For example, if you have a held call and an active call, pressing the line button for the held call resumes that call and places the other call on hold automatically.
Calling Features Respond to Hold Reversion Notification • Flashing amber line button • Flashing message indicator on the handset • Visual notification on the phone screen Respond to Hold Reversion Notification Procedure Press the flashing amber line button or Answer to resume the call from hold. Hunt Groups Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls. Your system administrator sets up a hunt group with a series of directory numbers.
Calling Features Intercom Procedure Step 1 Step 2 Step 3 Press Queue Status. The Queue status window appears. To refresh the statistics, press Refresh. To exit, press Exit. Intercom Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. When you place an intercom call, the recipient’s phone autoanswers with mute activated (whisper mode) and broadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices is active.
Calling Features Receive Intercom Call Receive Intercom Call Procedure Step 1 When an intercom call comes to your phone, you receive a message on your phone screen, an audible alert, and your phone answers the intercom call with mute activated. You can handle the intercom call in one of these ways: • Listen to the intercom caller in whisper mode. Any current call activity you are already engaged in continues simultaneously. In whisper mode, the intercom caller cannot hear you.
Calling Features Malicious Call Identification • Directed Call Park Allows you to monitor the line status of (and dial) a Directed Call Park number on a speed-dial button. • Directed Call Park Allows you to monitor the line status of (and dial) a Directed Call Park number on a speed-dial button. • Call Pickup Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a speed-dial button.
Calling Features Host Meet Me Conference The conference ends when all participants hang up; the conference does not automatically end when the host disconnects. Host Meet Me Conference Procedure Step 1 Step 2 Step 3 Step 4 Obtain a Meet Me phone number from your system administrator. Distribute the Meet Me phone number to participants. When you are ready to start the meeting, lift the handset to get a dial tone and then press Meet Me. Dial the Meet Me phone number.
Calling Features Turn On or Off Mobile Connect to All Remote Destinations from Desk Phone Turn On or Off Mobile Connect to All Remote Destinations from Desk Phone Procedure Step 1 Step 2 Step 3 Press Mobility to display the current remote destination status (Enabled or Disabled). Press Select to change the status. Press Exit. Related Topics Add remote destination Switch Desk Phone Call to Mobile Phone Procedure Step 1 Step 2 Step 3 Press Mobility. Select To mobile.
Calling Features Hand Off Call from Mobile Phone to Desk Phone Hand Off Call from Mobile Phone to Desk Phone Procedure Step 1 While on your mobile phone, enter the access code for the handoff feature. Contact your system administrator for a list of access codes. Step 2 Step 3 Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone.
Calling Features Switch Between Multiple Calls on Same Line Switch Between Multiple Calls on Same Line Procedure Step 1 Select a call using one of the following actions: • Use the Navigation pad and Select button to select a call. • Press the line button to switch between two calls on the same line. Step 2 If there are more than two calls on the line, select the call from the call list and resume the call.
Calling Features Transfer Two Calls on Same Line The conference begins. Step 6 Repeat to add additional participants. Transfer Two Calls on Same Line Procedure Step 1 Step 2 Step 3 Verify that you are on an active call (not on hold). Press Transfer. Perform one of the following actions: • Enter the transfer recipient's phone number. • Press a speed-dial button. • Select the call to transfer to from the list of calls on the line. • Press another line button and select a call from that call list.
Calling Features Shared Line Shared Line If there are two or three remote calls on the shared line, the caller ID indicates the number of calls on the line and the state of the call. • If at least one call is on hold on the line, the line button flashes red. • If all the calls are active, the line button flashes solid red. Mute Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you.
Calling Features Dial number On-Hook Dial number On-Hook Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Enter or speed-dial a phone number. The On-Hook Dialing screen displays. Press Call. If you are specifying an Abbreviated Dial, enter the abbreviated number and then press Speed Dial. Lift the handset, or press the Speakerphone or Headset button. If you hear a tone and see the message "Enter Authorization Code," enter the Forced Authorization Code (FAC) given to you by your system administrator.
Calling Features Dial International Number Dial International Number Procedure Step 1 Step 2 Press and hold star (*) for at least 1 second. The plus (+) sign displays as the first digit in the phone number. The corresponding tone stops to indicate that the * has changed to a + sign. Dial the international number. Privacy Privacy allows you to prevent others who share your line from seeing information about your calls. Privacy applies to all shared lines on your phone.
Calling Features Report Phone Problems Report Phone Problems Procedure Step 1 Step 2 Step 3 Press Report Quality. Use the Navigation pad and the Select button to scroll and select the item that most closely matches your problem. Press the Select softkey. The information is sent to your system administrator. Redial Redial allows you to call the most recently dialed phone number. Redial Number Procedure Step 1 Step 2 To place the call on any phone line, press Redial.
Calling Features Shared Lines Shared Lines Shared lines allow you to use one phone number for multiple phones and either you or your coworker can answer the call. When the line flashes red, your coworker can pick up the call. If you share a line with a coworker: • When a call comes in on the shared line: • Your phone rings and the line button flashes amber. • Your coworker's phone rings and the line button flashes amber.
Calling Features Place Call with Speed-Dial Button Related Topics Speed Dial Setup in User Options, on page 81 Line Status Indicators Speed Dial Pause, on page 81 Place Call with Speed-Dial Button Before You Begin Before you can use speed-dial buttons on your phone, you must set up Speed Dial on your User Options web page. Procedure To place a call, press a speed-dial button on the left side of your phone.
Calling Features Transfer Call to Another Number • You can redirect a single call to another number that you specify. • You can also connect two calls on one line or two different lines to each other (without remaining on the line yourself). Before completing a transfer procedure, you can press Release or Cancel to cancel the transfer or you can press Swap to toggle between calls, which allows you to speak privately with each party.
Calling Features Video calls and security Related Topics Enable Video on PC, on page 22 Video settings, on page 19 Camera settings, on page 18 Video calls and security The audio for a call can be secure or nonsecure. Similarly, the video stream for a call can be secure or nonsecure. Depending on the system configuration, the Secure icon displays when only audio stream is secure or when both audio and video streams are secure. For more information, contact your system administrator.
Calling Features Use WebDialer with Another Online Corporate Directory Use WebDialer with Another Online Corporate Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Sign in to a WebDialer-enabled corporate directory and search for coworkers. Select the number that you want to dial. When prompted, enter your user ID and password. If this is your first time using WebDialer, review the preferences on the Make Call window. Select Dial. The call is now placed on your phone.
Calling Features Sign Out of WebDialer Sign Out of WebDialer Procedure Select the Sign Out icon in the Make Call or Hang Up window. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.
Calling Features Sign Out of WebDialer Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 6 User Options • User Options Web Pages, page 77 • Device Settings, page 78 • User Settings, page 85 • Directory, page 86 • Personal Address Book Setup, page 87 • Fast Dial Setup, page 89 • Mobility Settings, page 91 • Plugins, page 93 User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer.
User Options Sign In and Out of User Options Web Pages Related Topics Phone contacts, on page 29 Call Forward, on page 45 Sign In and Out of User Options Web Pages Before you can access any of your user options, such as Speed Dial or Personal Address Book, you must sign in. When you are finished using the User Options web pages, you must sign out. In some cases, you can access your User Option web pages without having to sign in. For more information, contact your system administrator.
User Options Customize Do Not Disturb Options Customize Do Not Disturb Options Procedure Step 1 Step 2 On your User Options web page, select User Options > Device. Set the following options: • Do Not Disturb: Check the check box to enable or disable DND. • DND Option: Select either None or Ringer Off (to turn off only the ringer).
User Options Line Settings Change Voice Message Indicator Setting Per Line Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 On your User Options web page, select User Options > Device. Select a phone from the Name drop-down menu. Select Line Settings. (Optional) If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. In the Message Waiting Lamp area, choose from various settings.
User Options Speed Dial Setup in User Options The options are: • Use System Default • Disable • Flash Only • Ring Once • Ring • Beep Only [this option is only available for Ring Setting (Phone Active)] Step 6 Select Save. Edit Line Text Label for Phone Display Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 On your User Options web page, select User Options > Device. Select a phone from the Name drop-down menu. Select Line Settings.
User Options Speed Dial Setup in User Options Note Be aware of the following requirements when you include FAC and CMC in the speed-dial string: • FAC must always precede CMC in the speed-dial string. • A speed-dial label is required for speed dials with FAC and DTMF digits. • Only one comma is allowed between FAC and CMC digits in the string. Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) represent a pause of 4 seconds.
User Options Phone Services Set Up Speed-Dial Buttons Procedure Step 1 Step 2 Step 3 Step 4 Step 5 On your User Options web page, select User Options > Device. Select a phone from the Name drop-down menu. Select Speed Dials. In the Speed Dial Settings area, enter a number and label for a speed-dial button on your phone. Select Save. Set Up Speed-Dial Codes Procedure Step 1 Step 2 Step 3 Step 4 Step 5 On your User Options web page, select User Options > Device.
User Options Phone Services Subscribe to Service Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 On your User Options web page, select User Options > Device. Select a phone from the Name drop-down menu. Select Phone Services. Select Add New. Select a service from the drop-down list and select Next. (Optional) Change the service label or enter additional service information, if available. Select Save.
User Options User Settings Add Service to Programmable Feature Button Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 On your User Options web page, select User Options > Device. Select a phone from the Name drop-down menu. Select Service URL. Your system administrator sets up a service URL button for your phone. Select a service from the Button Service drop-down list . (Optional) If you want to rename the service, edit the label fields.
User Options Change PIN Change PIN Procedure Step 1 Step 2 Step 3 Step 4 Step 5 On your User Options web page, select User Options > User Settings. Enter your current PIN. Enter your new PIN. Reenter your new PIN in the Confirm PIN field. Select Save. Change User Options Language Procedure Step 1 Step 2 Step 3 On your User Options web page, select User Options > User Settings. In the User Locale area, select an item from the Locale drop-down list. Select Save.
User Options Personal Address Book Setup Related Topics Personal Directory, on page 30 Corporate directory Personal Address Book Setup You can add, delete, or update personal address book entries from the User Options web page. Add New Personal Address Book Entry Procedure Step 1 Step 2 Step 3 Step 4 On your User Options web page, select User Options > Personal Address Book. Select Add New. Enter information for the entry. Select Save.
User Options Edit Personal Directory Entry Edit Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Contacts . Sign in to Personal Directory. Select Personal Address Book and search for an entry. Press Select. Press Edit. Modify the entry information. Press Phones to modify a phone number. Pres Update. Delete Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Contacts . Sign in to Personal Directory.
User Options Fast Dial Setup Step 4 Step 5 Step 6 Step 7 Select the Personal Address Book service from the Button drop-down list. Enter a phone label for the button. Select Save. Select Reset and then select Restart to refresh the phone configuration. You can now press the button to access personal address book codes. Fast Dial Setup You can add, delete, or update fast-dial entries from the User Options web page. You can create up to 500 fast-dial and PAB entries.
User Options Assign Fast-Dial Code to Phone Number Without Personal Address Book Entry Assign Fast-Dial Code to Phone Number Without Personal Address Book Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 On your User Options web page, select User Options > Fast Dials. Select Add New. (Optional) Change the fast-dial code. Enter a phone number. Select Save. Search for Fast-Dial Entry Procedure Step 1 Step 2 On your User Options web page, select User Options > Fast Dials.
User Options Delete Fast-Dial Personal Address Book Entry Delete Fast-Dial Personal Address Book Entry Procedure Step 1 Step 2 Step 3 On your User Options web page, search for a fast-dial entry. Select one or more entries. Select Delete Selected. Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
User Options Create Access List ◦Select a check box for each day of the week you want to allow calls to ring the remote destination. ◦For each day, select All Day or select the beginning and ending times from the drop-down lists. ◦Select the time zone from the drop-down list. The ring schedule drop-down lists include only the access lists that you have created. Step 8 Select one of these ringing options: • Always ring this destination.
User Options Plugins Step 9 To add this member to the access list, select Save. Step 10 To save the access list, select Save. Plugins Plugins on your User Options web pages allow you to download and access applications that your system administrator sets up for you. For more information, contact your system administrator. Access Plugins You can view plugins only if your system administrator has set them up for you. Procedure On your User Options web page, select User Options > Plugins.
User Options Access Plugins Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 7 Frequently Asked Questions and Troubleshooting Tips • Frequently Asked Questions, page 95 • Troubleshooting Tips, page 98 Frequently Asked Questions Q. How do I redirect an incoming call when I am on a call? A. To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the incoming call, and then press the Divert softkey. Otherwise pressing the Divert softkey will redirect the current, active call. Q.
Frequently Asked Questions and Troubleshooting Tips Frequently Asked Questions Q. What is the best way to look at calls when I have a shared line or multiple lines? A. If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls. When you press the All Calls button (on the left), all calls for all your lines are listed on the phone screen in chronological order (oldest first).
Frequently Asked Questions and Troubleshooting Tips Frequently Asked Questions 2 Press the Transfer button again. You do not have to wait for the recipient to answer to complete the transfer. Q. What does the Swap softkey do? A. The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference. This allows you to consult privately with the party or parties on each call before combining the calls into a conference. Q.
Frequently Asked Questions and Troubleshooting Tips Troubleshooting Tips Troubleshooting Tips Missing All Calls Button I would like to use the All Calls button, but it is not on my phone. Possible Cause It has not been set up by your system administrator or your system administrator may have set up your phone so that the Primary Line button performs the All Calls function.
CHAPTER 8 Product Safety, Security, Accessibility, and Related Information • Safety and Performance Information, page 99 • FCC Compliance Statements, page 100 • Cisco product security overview, page 101 • Accessibility Features, page 101 • Additional Information, page 101 Safety and Performance Information Power outages and other devices can affect your Cisco Unified IP Phone. Power outage Your access to emergency service through the phone depends on the phone being powered.
Product Safety, Security, Accessibility, and Related Information Bluetooth Wireless Headset Performance Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: • Move the external device away from the source of the RF or AF signals. • Route the external device cables away from the source of the RF or AF signals.
Product Safety, Security, Accessibility, and Related Information FCC Receivers and Class B Digital Statement FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Product Safety, Security, Accessibility, and Related Information Additional Information • Licensing information: http://www.cisco.com/en/US/products/ps10451/products_user_guide_list.html • Cisco international websites: Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.
CHAPTER 9 Warranty • Cisco one-year limited hardware warranty terms, page 103 Cisco one-year limited hardware warranty terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.
Warranty Cisco one-year limited hardware warranty terms Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.
INDEX A access 93 plugins 93 access list, create 92 accessibility features 101 accessories 23 adapters 1, 3 add 85, 87, 91 PAB entry 87 phone services to button 85 remote destination for Mobile Connect 91 administrator settings 26 Agent Greeting 42 alerts 50, 56, 60 audible 50, 56, 60 call waiting 50 Hold Reversion 56 MCID 60 silent 60 visual 50, 56, 60 call waiting 50 Hold Reversion 56 MCID 60 answer oldest first 42 assign 89, 90 fast dial button 89 fast dial code 90 audible message indicator, See message
Index calling features (continued) Hold 55 Hold Reversion 56 Hunt Group 57 Intercom 58 Line Status 59 MCID 60 Meet Me 60 Mobile Connect 61 Mute 66 On-hook Dialing 66 Plus Dialing 67 Privacy 68 QRT 68 Redial 69 Remote Hold 56 Secure and Nonsecure Indication Tone 69 Shared Lines 70 Silent Monitoring and Recording 63 Speed Dial 70 Transfer 71 Video Calls and Security 73 WebDialer 73 change 81, 84, 85, 86 browser password 85 language 86 phone display 86 user options web pages 86 locale 86 phone display 86 user
Index H M handset rest 12 hardware, model-specific overview 5 headset, wideband settings 24 Hold 55, 56 and Resume 55 on shared lines 56 remote 56 swap between calls 56 to answer a new call 56 Hold Reversion 56, 57 description 56 notification 56 responding to notification 57 Hunt Group 57 description 57 sign in and out 57 MAC address 74 WebDialer 74 Malicious Caller ID, See MCID MCID 60 description 60 trace a call 60 Meet Me 60, 61 conference 61 join 61 description 60 message indicators 80 audible, chan
Index password (continued) See also browser password troubleshooting with User Options 98 See also browser password personal address book, See PAB personal directory 30 personal identification number, See PIN phone display 81, 86 change language 86 change line label 81 create line label 81 phone model 27 phone screen 9 features 9 phone services 83, 84, 85 add to button 85 change 84 change name 84 end 84 search for 84 subscribe to 84 phone, connecting 1, 3 PIN 24, 31, 86, 98 adding Bluetooth device with 24
Index user options (continued) user settings (continued) change phone display language 86 change PIN 86 change user options web pages language 86 user settings, See user options T To Voicemail, See Divert trace a suspicious call 60 Transfer 71, 72 description 71 swap 72 using 72 Troubleshooting 95 turn on and off 54, 62, 66 DND 54 Mobile Connect 62 mute 66 V U user options 31, 32, 78, 81, 83, 85, 86, 87, 89, 90, 91, 92, 93 device 81, 83 phone services 83 speed dial 81 fast dials 32, 89, 90, 91 assign a
Index Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.
