User's Guide

Cisco IP Conference Phone 8832 User Guide
38
Calls
Place a Call on Hold with Call Park
A parked call is monitored by your network so you won't forget about it. If the call remains parked for too
long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone.
You can also continue retrieving it from another phone.
If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as
set by your administrator.
Place a Call on Hold with Call Park
You can park an active call that you answered on your phone and then use another phone in the call control
system to retrieve the call.
You can park only one call at the call park number.
Your administrator can set up Call Park in one of two ways:
• The parked call displays on your phone screen and you can press Resume to pick it up. The line number
for the parked call is displayed on your line.
• A line number for the parked call displays in a pop-up window. Your line becomes idle. In this case, you
dial the line to pick up the parked call.
Before you begin
Your call must be active.
Procedure
Step 1 Press Park, and then hang up.
Step 2 (Optional) Communicate the parked number to the person who needs to answer the call.
Retrieve a Call on Hold with Call Park
You can set up call park in two different ways:
• The parked call displays on the phone where the user can pick it up.
• The user must dial the displayed number to pick up the call.
You set the field Dedicate one line for Call Park in Cisco Unified Communications Manager to enable or
disable the feature. By default, the feature is enabled.
Before you begin
You need the number that was used to park the call.
Procedure
Enter the number where the call is parked and retrieve the call.