Cisco 828 Router and SOHO 78 Router Hardware Installation Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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C O N T E N T S Preface ix Audience ix Organization ix Conventions x Related Documentation xii Obtaining Documentation xii Cisco.
Contents LEDs 1-5 CHAPTER Installation 2-1 2 Preparing for Installation 2-1 Safety 2-1 Unpacking the Box 2-4 Preventing Router Damage 2-4 Installing Your Router 2-5 Connecting Ethernet Devices 2-5 Connecting the G.
Contents GLOSSARY INDEX Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 78-12837-02 vii
Contents Cisco 828 Router and SOHO 78 Router Hardware Installation Guide viii 78-12837-02
Preface This preface discusses the audience, organization, and conventions used in this guide. It also discusses related documentation and how to access electronic documentation. Audience This guide is intended for service technicians who have no experience installing routers; their goal is to connect the router to the network as quickly as possible. Organization This guide contains the following information: • Product Overview—Describes the Cisco 828 and SOHO 78 routers and their features.
Preface Conventions Conventions This section describes the conventions used in this guide. Note Means reader take note. Notes contain helpful suggestions or references to additional information and material. Caution This symbol means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warning This warning symbol means danger. You are in a situation that could cause bodily injury.
Preface Conventions Warnung Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Avvertenza Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone.
Preface Related Documentation Related Documentation In addition to this Cisco 828 Router and SOHO 78 Router Hardware Installation Guide, the Cisco 828 and SOHO 78 documentation set includes the following: • Quick Start Guide—Setting Up the Cisco 828 Router and SOHO 78 Router • Cisco 828 Router and SOHO 78 Router Software Configuration Guide • Cisco 828 Router and SOHO 78 Router Release Notes Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com.
Preface Documentation Feedback Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace. Cisco Ordering tool: http://www.cisco.com/en/US/partner/ordering/ Cisco Marketplace: http://www.cisco.com/go/marketplace/ Ordering Documentation You can find instructions for ordering documentation at this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.
Preface Cisco Product Security Overview Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht ml From this site, you can perform these tasks: • Report security vulnerabilities in Cisco products. • Obtain assistance with security incidents that involve Cisco products. • Register to receive security information from Cisco.
Preface Obtaining Technical Assistance Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list: http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.
Preface Obtaining Technical Assistance Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs.
Preface Obtaining Additional Publications and Information Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Preface Obtaining Additional Publications and Information troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL: http://www.cisco.com/packet • iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services.
1 C H A P T E R Product Overview The Cisco 828 router and SOHO 78 router can connect a corporate telecommuter or small office to an Internet Service Provider (ISP) over symmetrical high-data-rate digital subscriber lines (SHDSLs) to the following sites: • Corporate LANs • Internet The routers are capable of bridging and multiprotocol routing between LAN and WAN ports. Features Table 1-1 summarizes the features of the Cisco 828 and SOHO 78 routers.
Chapter 1 Product Overview Router Overview Table 1-1 Summary of Cisco 828 and SOHO 78 Routers Features (continued) Feature Flash memory Dynamic RAM (DRAM) Routers Description • 828 • Onboard 12 MB of Flash memory, upgradable to 20 MB. • SOHO 78 • 12 MB of Flash memory (not upgradable). • 828 • Onboard 16 MB of SDRAM, upgradable to 32 MB. • SOHO 78 • Onboard 16 MB of SDRAM (not upgradable). Ease of installation All Color-coded ports and cables to reduce the chance of error.
Chapter 1 Product Overview Router Overview Front Panels Figure 1-1 and Figure 1-2 show the front panels of the Cisco 828 router and the SOHO 78 router. OK Cisco 828 Router Front Panel CD RXD TX D G.SHDS L 1 2 3 4 RXD ETHE RNET TXD 56629 Figure 1-1 CISCO 80 0 SER IES OK SOHO 78 Router Front Panel CD RXD TX D G.
Chapter 1 Product Overview Router Overview Back Panels Figure 1-3 and Figure 1-4 show the back panels of the Cisco 828 router and the SOHO 78 router. Cisco 828 Router Back Panel G.SHDSL port Connect to external wall jack. Ethernet ports Connect Ethernet network device. TO HUB TO PC ETHERN Model C ET 10 BA SE T CONSOL E 4 Power switch l = On. = Standby or no power output. isco 828 G.SHDS L 3 2 TO HUB/TO PC button (for Ethernet 4 port) Determines cable type for Ethernet device connection.
Chapter 1 Product Overview Router Overview SOHO 78 Back Panel G.SHDSL port Connect to external wall jack. Ethernet ports Connect Ethernet network device. TO HUB TO PC ETHERN ET 10 BA SE T Model C isco SOH CONSOL E 4 Power switch l = On. = Standby or no power output. O 78 G.SHDS L 3 2 +5 VDC 1 TO HUB/TO PC button (for Ethernet 4 port) Determines cable type for Ethernet device connection. Console port Connect PC or terminal.
Chapter 1 Product Overview Router Overview Table 1-2 Functions of LEDs on the Cisco 828 and SOHO 78 Routers (continued) LED Color Function ETHERNET 1, 2, 3, 4 Green On when Ethernet device is connected. Blinks when the connection has a problem. See the “Troubleshooting” chapter. ETHERNET RXD Green Blinks when an Ethernet port receives a packet. ETHERNET TXD Green Blinks when an Ethernet port sends a packet.
C H A P T E R 2 Installation This chapter provides information on the following topics: • Preparing for Installation • Preventing Router Damage • Installing Your Router • Verifying the Router Installation • Mounting the Router • Where to Go from Here Preparing for Installation This section provides information on safety, mounting of the router, and unpacking the contents of the router box.
Chapter 2 Installation Preparing for Installation Warnings Before installing the router, read the following warnings: Warning Only trained and qualified personnel should be allowed to install or replace this equipment. Warning Read the installation instructions before you connect the system to its power source. Warning Before working on a system that has a standby/off switch, turn the power to standby and unplug the power cord.
Chapter 2 Installation Preparing for Installation Preventing Electrostatic Discharge Damage Electrostatic discharge (ESD) is a transfer of electrostatic charge between bodies of different electrostatic potentials, such as an operator and a piece of electrical equipment. It occurs when electronic components are improperly handled, and it can damage equipment and impair electrical circuitry. Electrostatic discharge is more likely to occur with the combination of synthetic fibers and dry atmosphere.
Chapter 2 Installation Preventing Router Damage Unpacking the Box Table 2-1 lists the items that come with your router. All these items are in the accessory kit that is inside the box that your router came in. If any of the items is missing or damaged, contact your customer service representative.
Chapter 2 Installation Installing Your Router • If you must supply your own cable, see the cabling specifications in Appendix A. If this appendix does not provide specifications for a particular cable, we strongly recommend ordering the cable from Cisco Systems. Installing Your Router To install the Cisco 828 router or the SOHO 78 router, you need to perform the following tasks in order: • Connect the Ethernet devices to the router. • Connect the G.SHDSL line.
Chapter 2 Installation Installing Your Router Table 2-2 Ethernet Device Connections (continued) Network Device Button Setting2 Ethernet Cable Type1 Router TO HUB/TO PC Button Setting Hub without equivalent to ETHERNET port 4 router TO HUB/TO PC button Straight-through OUT MDI-X (OUT) Server, PC, or workstation ETHERNET port 4 Straight-through OUT – Network Device Connected to Router Router Port Hub with equivalent to router TO HUB/TO PC button ETHERNET port 1, 2, Crossover 3 N/A MDI (IN
Chapter 2 Installation Installing Your Router Connecting Hubs Before connecting a hub, see Table 2-2. To connect one of these devices, follow the steps in Figure 2-1. Figure 2-1 Connecting a Hub Cisco 828 router 1. Set TO HUB/TO PC button. TO HUB TO PC ETHERNE T 10 BASE 4 2. Connect yellow cable to ETHERNET 4 port on Cisco 828 or SOHO 78 router. Model Ci T CONSOL E sco 828 G.SHDSL 3 2 +5 VDC 1 Cisco 1528 Micro Hub 10/100 1X 2X ETH ERNET 3X 4X 1 2 3 4 5 6 7 8 6X 7X 8X MDI 3.
Chapter 2 Installation Installing Your Router Connecting a Server, PC, or Workstation Before connecting the server, PC, or workstation, see Table 2-2 to determine how to set the router TO HUB/TO PC button. To connect one of these devices, follow the steps in Figure 2-2. Figure 2-2 Connecting a Server, PC, or Workstation Cisco 828 router 1. Set TO HUB/TO PC button. TO HUB TO PC ETHERNE T 10 BASE Model Ci T CONSOL E 4 sco 828 G.SHDSL 3 2 +5 VDC 1 2.
Chapter 2 Installation Installing Your Router Connecting the G.SHDSL Line The procedure for connecting the G.SHDSL line depends on the router and, in some cases, on your location. This section describes how to connect the G.SHDSL line to a cable wall jack. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Figure 2-3 Connecting an G.
Chapter 2 Installation Installing Your Router Connecting a Terminal or PC You can connect either a terminal or a PC for configuring the software, using the CLI, or for troubleshooting. To connect a terminal or PC, follow the steps in Figure 2-4. Figure 2-4 Connecting a Terminal or PC TO HUB TO PC ETHERNE 4 T 10 BASE Model Ci T CONSOL E 56638 Cisco 828 router sco 828 G.SHDSL 3 2 +5 VDC 1 1. Connect light blue cable to CONSOLE port. 3. Connect DB-X connector to terminal or PC.
Chapter 2 Installation Installing Your Router Warning The device is designed to work with TN power systems. Warning This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 16A international) is used on the phase conductors (all current-carrying conductors). Warning This equipment is intended to be grounded. Ensure that the host is connected to earth ground during normal use.
Chapter 2 Installation Verifying the Router Installation Verifying the Router Installation Use this table to verify that you have properly installed the router. Table 2-3 Verifying Installation Power/Link LEDs to Check Normal Patterns Power OK On To hub, server, PC, or workstation ETHERNET 1, 2, 3, or 4; ETHERNET RXD; and ETHERNET TXD • LED is on when the Ethernet is physically connected to the appropriate port. • RXD: blinking when an Ethernet port receives an Ethernet packet.
Chapter 2 Installation Mounting the Router Caution If you are mounting the router on drywall, use two hollow wall anchors (1/8 in. with 5/16-in. drill bit, or M3 with 8-mm drill bit) to secure the screws. If the screws are not properly anchored, the strain of the network cable connections could pull the router from the wall. Figure 2-6 Wall-Mounting Brackets (Bottom of Router) Front panel of router Mounting bracket Mounting bracket 7 58 in. (19.
Chapter 2 Installation Mounting the Router Figure 2-7 Mounting the Router on a Wall 5 1. Secure two screws 7 8 inches (19.35 cm) apart in a wall and 18 in. (0.32 cm) from the wall. Front panel ) cm C D 1 D TX D L RX DS H G.S .( 5 in 7 8 5 9.3 OK Wall-mount screw Wall Mounting brackets 1 ET 2 Wall-mount screw HE 3 4 D RX ET RN TX D 2. Hang router on screws. 1 8 in. (0.32 cm) Wall Screw 3. Place power supply on horizontal surface.
Chapter 2 Installation Where to Go from Here Where to Go from Here You have completed the hardware installation and are ready to configure the software.
Chapter 2 Installation Where to Go from Here Cisco 828 Router and SOHO 78 Router Hardware Installation Guide 2-16 78-12837-02
C H A P T E R 3 Troubleshooting This chapter describes problems that could occur with the Cisco 828 router and the SOHO 78 router hardware, describes possible reasons for the problems, and provides steps for solving the problems.
Chapter 3 Troubleshooting Problems During First Startup Problems During First Startup Table 3-1 lists problems that could occur the first time you turn on the power switch. Table 3-1 Problems During First Startup Symptom Problem All LEDs, including the OK LED, are off. No power to the router. Perform the following steps: No connection to Ethernet device. (Ethernet LED is off.) A cable-related problem: • Improperly connected cable. • Damaged cable.
Chapter 3 Troubleshooting Problems During First Startup Table 3-1 Problems During First Startup (continued) Symptom Problem Solutions No connection to G.SHDSL link. (The CD LED on the front panel is off for a long time.) Wrong cable. To make sure that you are using the correct cable, see Appendix A. Improperly connected cable. • To make sure that you have cabled the router properly, see Figure 2-3 in Chapter 2, “Installation.
Chapter 3 Troubleshooting Problems After Router Is Running Problems After Router Is Running Table 3-2 lists problems that could occur after the router has been up and running. Table 3-2 Problems After Router Is Running Symptom Problem Solutions Problems with the Ethernet connection. (Ethernet LED is off.) A cable-related problem: Perform the following steps: Connection to the G.SHDSL line is intermittent or lost. (The CD LED on the front panel is off.) • Disconnected cable. • Damaged cable.
A P P E N D I X A Specifications and Cables This appendix provides system, port, and cabling specifications for the Cisco 828 router and the SOHO 78 router. System Specifications Table A-1 outlines the system specifications for the Cisco 828 router and the SOHO 78 router. Table A-1 System Specifications Description Design Specification Physical Dimensions Dimensions (H x W x D) 2.0 x 9.7 x 8.5 in. (5.1 x 24.6 x 21.6 cm) Dimensions with cables connected (H x W X D) 2.0 x 9.7 x 10.3 in. (5.1 x 24.
Appendix A Specifications and Cables Port Connector Pinouts Table A-1 System Specifications (continued) Description Design Specification Operating humidity 10 to 85%, relative humidity Operating altitude 0 to 10,000 ft (3000 m) Router Power AC input voltage 100 to 240V Frequency 50 to 60 Hz Power consumption 15W maximum For information on regulatory compliance, see the Regulatory Compliance and Safety Information for Cisco 828 and SOHO 78 Routers document that shipped with your router.
Appendix A Specifications and Cables Port Connector Pinouts Table A-2 Cisco 828 Router and SOHO 78 Router Ethernet Connector Pinouts (RJ-45) Pin Function (TO HUB/TO PC Button – IN Position) Function (TO HUB/TO PC Button – OUT Position) 1 TX+ RX+ 2 TX– RX– 3 RX+ TX+ 4 Unused Unused 5 Unused Unused 6 RX– TX– 7 Unused Unused 8 Unused Unused Table A-3 Console Connector Pinouts (RJ-45) Pin Function 1 RTS 2 DTR 3 TXD 4 GND 5 GND 6 RXD 7 DSR 8 CTS Cisco 828 Router
Appendix A Specifications and Cables Cabling Specifications The console port is configured as a data communications equipment (DCE) device.
Appendix A Specifications and Cables Cabling Specifications Maximum Cable Distances Table A-5 shows the maximum distances of Ethernet and xDSL cables that you can use.
Appendix A Specifications and Cables Cabling Specifications Cisco 828 Router and SOHO 78 Router Hardware Installation Guide A-6 78-12837-02
G L O S S A R Y Numerics 10BaseT The 10-Mbps baseband Ethernet specification that uses two pairs of twisted-pair cabling (Category 3 or 5): one pair for transmitting data and the other for receiving data. C carrier detect (CD) Signal that indicates whether the G.SHDSL line is active. crossover Ethernet cable A cable that wires a pin to its opposite pin; for example, RX+ is wired to TX+.
Glossary E EMI Electromagnetic interference. Interference by electromagnetic signals that can cause reduced data integrity and increased error rates on transmission channels. ESD Electrostatic discharge. A transfer of electrostatic charge between bodies of different electrostatic potentials, such as an operator and a piece of electrical equipment. ESD occurs when electronic components are improperly handled and can damage equipment and impair electrical circuitry.
Glossary S SELV Safety extra-low voltage. A secondary circuit that under normal conditions has a voltage less than 42.4V peak or 42 VDC. Under a single fault condition, this circuit should not exceed these values for longer than 0.2 second and should not exceed 71V peak or 120 VDC. straight-through Ethernet cable A cable that wires a pin to its equivalent pin. This cable typically connects a router to a hub. A straight-through Ethernet cable is the most common cable used.
Glossary Cisco 828 Router and SOHO 78 Router Hardware Installation Guide GL-4 78-12837-02
I N D E X Numerics caution statements, defined x Cisco reseller, contacting 3-1 10BaseT Ethernet ports 1-1 connecting Ethernet devices 2-5 G.
Index Ethernet devices, connecting 2-5 Ethernet LEDs 2-12 verifying 2-12 installing the router 2-5 Ethernet port, illustrated 1-3, 1-4 ETHERNET RXD LED 2-12 ETHERNET TXD LED 2-12 L LED functions 1-5 see also troubleshooting 3-2 F verifying installation 2-12 feature summary 1-1 locking power connector, illustrated 1-4, 1-5 Flash memory 1-2 frequency specifications A-2 front panels, illustrated 1-3 M mounting the router 2-12 G G.SHDSL 1-1 G.SHDSL line, connecting 2-9 G.
Index preinstallation activities 2-4 TO HUB/TO PC button settings 2-5 problems troubleshooting 3-1 after router is running 3-4 during first startup 3-2 U unpacking the router 2-4, ?? to 2-4 R related documentation xii V router unpacking 2-4, ?? to 2-4 voltage specifications A-2 router damage, preventing 2-4 W S wall brackets, illustrated 2-13 safety warnings 2-2 wall mounting 2-12, 2-14 server, connecting 2-8 warnings, installation 2-2 specifications weight specifications A-1 cabling A-4
Index Cisco 828 Router and SOHO 78 Router Hardware Installation Guide IN-4 78-12837-02
