Troubleshooting guide

Cisco DSL Router Configuration and Troubleshooting
Guide
RFC1483 Pure Bridging Online Form
Before you can successfully configure your Cisco Digital Subscriber Line (DSL) Router with Asymmetric
Digital Subscriber Line (ADSL) service, you need specific information from your Internet Service Provider
(ISP). If your ISP is unsure, unable, or unwilling to provide answers to the questions outlined below, you may
not be able to correctly configure your Cisco DSL Router.
The following form is intended to help you obtain and record the information you need to build your own
configuration. Two formats for the form are provided, but each format has different requirements for saving
text that you enter.
HTML – Enter information in the form on this page.
Important: To save your entries you must print this page. No other methods to save your information
are available at this time.
•
Microsoft Word – Click here to open the form in Microsoft Word. Fill in the form, and then save it on
your local drive. Return to this page and continue with Choose Your Next Step at the bottom of this
page.
•
Important: If you need assistance with building or troubleshooting your configuration, you must have the
information in this form accessible before you contact the Cisco Technical Assistance Center (TAC).
Record Information from the ISP
The following form includes questions about the name of the reseller where you purchased your Cisco DSL
Router and about the name of your ISP. The remaining questions you must ask your ISP. Fill in answers to all
questions.
Where did you purchase the Cisco DSL
Router (name of Reseller)?
Reseller
What is the name of your ISP? ISP
Information to Request from Your ISP
Is the ISP offering you DMT or CAP
modulation?
DMT CAP
Is your ISP using an Alcatel compliant or
a Cisco Systems DSLAM?
Alcatel Compliant Cisco
Other
What VPI/VCI pair values (also called the
PVC number) is your ISP using for your
DSL connection? For example, 8/35
VPI=8, VCI=35.
VPI VCI
If your ISP assigned a static IP address for
your Cisco DSL Router, what is the public
IP address and subnet mask?
IP Address
Subnet Mask
Cisco DSL Router Configuration and Troubleshooting Guide