Troubleshooting guide

If you do not have a service contract with Cisco and need assistance implementing PPPoE, direct your web

browser to Cisco's Warranty Status Tool.

PPPoE Implementations Page Main Page

Cisco DSL Router Configuration and Troubleshooting

Guide

PPPoE Online Form

Before you can successfully configure your Cisco DSL Router with Asymmetric Digital Subscriber Line

(ADSL) service, you need specific information from your Internet Service Provider (ISP). If your ISP is

unsure, unable, or unwilling to provide answers to the questions outlined below, you may not be able to

correctly configure your Cisco DSL Router.

Forms are provided to help you obtain and record the information you need to build your own configuration.

Choose one of two formats for each form. Note that each format has different requirements for saving text that

you enter.

HTML – Enter information in the forms on this page.

Important: To save your entries you must print this page. No other methods to save your information

are available at this time.

•

Microsoft Word – Click here to open the forms in Microsoft Word. Fill in the forms, and then save

them on your local drive. Return to this page and continue with Choose Your Next Step at the bottom

of this page.

•

Important: If you need assistance with building or troubleshooting your configuration, you must have the

information in these forms accessible before you contact the Cisco Technical Assistance Center (TAC).

Record Information from the ISP

The following form includes questions about the name of the reseller where you purchased your Cisco DSL

Router and about the name of your ISP. The remaining questions you must ask your ISP. Fill in answers to all

questions.

Where did you purchase the Cisco DSL

Router (name of Reseller)?

Reseller

What is the name of your ISP? ISP

Information to Request from Your ISP

Is the ISP offering you DMT or CAP

modulation?

DMT CAP

Cisco DSL Router Configuration and Troubleshooting Guide