Troubleshooting guide

Table of Contents
Cisco DSL Router Configuration and Troubleshooting Guide......................................................................1
Types of Service......................................................................................................................................1
Step−by−Step Configuration of a PC Acting as a PPPoE Client............................................................2
Step−by−Step Configuration...................................................................................................................2
Connect the Cisco DSL Router and Your PC...................................................................................2
Start and Set Up HyperTerminal.......................................................................................................2
Clear Existing Configurations on the Cisco DSL Router..................................................................3
Configure the Cisco DSL Router......................................................................................................3
View Your Configuration..................................................................................................................4
Configuration...........................................................................................................................................4
Troubleshoot Your Configuration............................................................................................................5
RFC1483 Bridging with IRB – Troubleshooting....................................................................................5
Determine the Layer to Troubleshoot......................................................................................................5
Layer 1 Issues..........................................................................................................................................6
Is the carrier detect (CD) light on the front panel of the Cisco DSL Router on or off?....................6
Is your ISP using a DSLAM that supports the Alcatel chipset?.......................................................6
Is the DSL port on the back of the Cisco DSL Router plugged into the DSL wall jack?.................6
Is the ATM interface in an administratively down state?.................................................................6
Is the cable pinout correct?................................................................................................................6
Do you have the correct power supply for the Cisco 827?...............................................................7
Is the DSL operating−mode correct?................................................................................................7
Is the circuit tested/provisioned correctly?........................................................................................8
Layer 2 Issues..........................................................................................................................................8
Do you have the correct PVC values (VPI/VCI)?.............................................................................8
Can you ping the default gateway?...................................................................................................9
Is the bridge port in a forwarding state?..........................................................................................10
Is there an entry in the bridge table?...............................................................................................10
Related Information...............................................................................................................................11
Contact the Cisco Technical Assistance Center.....................................................................................11
RFC1483 Bridging with IRB Online Form..........................................................................................12
Record Information from the ISP..........................................................................................................12
Record Information About Your Network.............................................................................................13
Choose Your Next Step.........................................................................................................................13
Step−by−Step Configuration of PPPoA with a Static IP Address.........................................................13
Step−by−Step Configuration.................................................................................................................14
Connect the Cisco DSL Router and Your PC.................................................................................14
Start and Set Up HyperTerminal.....................................................................................................14
Clear Existing Configurations on the Cisco DSL Router................................................................15
Configure the Cisco DSL Router....................................................................................................15
View Your Configuration................................................................................................................17
Configuration.........................................................................................................................................17
Troubleshoot Your Configuration..........................................................................................................18
Step−by−Step Configuration of PPPoA with a Dynamic IP Address...................................................18
Step−by−Step Configuration.................................................................................................................19
Connect the Cisco DSL Router and Your PC.................................................................................19
Start and Set Up HyperTerminal.....................................................................................................19
Clear Existing Configurations on the Cisco DSL Router................................................................20
Configure the Cisco DSL Router....................................................................................................20
Cisco DSL Router Configuration and Troubleshooting Guide
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Summary of content (137 pages)