User guide

Using Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the
caller ID and the corresponding line button flashes green
.
If you want to... Then...
Put a call on hold
1. Make sure the appropriate call is highlighted.
2. Press Hold.
Remove a call from
hold on the current line
1. Make sure the appropriate call is highlighted.
2. Press Resume.
Remove a call from
hold on a different line
1. Press the appropriate line button.
2. If necessary, scroll to the appropriate call and press Resume.
Tip
Engaging the Hold feature typically generates music or APU announcement.
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in
conjunction with the handset, speakerphone, or a headset.
If you want to... Then...
Toggle Mute on
Press
.
Toggle Mute off
Press
.
Switching Between Multiple Calls
You can switch between multiple calls on one or more lines. If the call you want to switch to is not
automatically highlighted, use the Navigation button to scroll to it.
If you want to... Then...
Switch between calls
on one line
1. Make sure the call that you want to switch to is highlighted.
2. Press Resume. Any active call is placed on hold and the selected
call is resumed.
Switch between calls
on different lines
Press
for the line that you are switching to. If a single call is holding
on the line, the call automatically resumes. If multiple calls are holding,
highlight the appropriate call and press Resume.
Switch from a
connected call to
answer a ringing call
Press Answer, or if the call is ringing on a different line, press
. Any
active call is placed on hold and the selected call is resumed.
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