User guide
Table Of Contents
- Quick Reference Guide
- Table of Contents
- Getting Started
- Connecting Your Phone
- An Overview of Your Phone
- Basic Call Handling
- Using a Shared Line
- Using a Handset, Headset, and Speakerphone
- Using Phone Settings
- Using Call Logs and Directories
- Accessing the Voicemail System
- Troubleshooting Your Phone
- Index
If you want to... Then...
Open or close a feature
menu
Press a feature button: Messages, Directories, Settings, Help
Scroll through a list or
menu
Press the Navigation button.
Go back one level in a
feature menu
Press Exit. Pressing Exit from the top level of a menu closes the menu.
Switch among open
feature menus
Press a feature button. Each feature menu has a corresponding tab.
The tab is visible when the feature menu is open.
Understanding the Help System on Your Phone
Your Cisco Unified IP Phone provides a comprehensive online help system. Help topics appear on the
phone screen. See the following table for details.
If you want to... Then...
View the main menu
Press
on your phone and wait a few seconds for the menu to display.
Main menu topics include:
• About Your Cisco Unified IP Phone—Details about your phone
• How do I...?—Procedures for common phone tasks
• Calling Features—Descriptions and procedures for calling features
• Help—Tips on using and accessing Help
Learn about a button
or softkey
Press
, then quickly press a button or softkey.
Learn about a menu
item
Press Settings or Directories to display a feature menu. Highlight a menu
item, then press
twice quickly.
Get help using Help
Press
. Choose Help from the main menu.
Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
Lines—Each line corresponds to a phone number (or extension) that others can use to call you. The
Cisco Unified IP Phone 7961G supports one to six lines and the Cisco Unified IP Phone 7941G
supports one to two lines, depending on configuration. To see how many lines you have, look at the
right side of your phone screen. You have as many lines as you have directory numbers and phone
line icons:
.
Calls—Each line can support multiple calls. By default, your phone supports four connected calls per
line. Only one call can be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state.
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