User guide

Basic Call Handling
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 19
Ending a Call
To end a call, hang up. Here are some more details.
Using Hold and Resume
You can hold and resume calls.
Tips
• Engaging the Hold feature typically generates music or a beeping tone.
• A held call is indicated by the call-on-hold icon: .
Use your phone to answer a
call ringing elsewhere
Use Call Pickup. Picking Up a Redirected
Call on Your Phone,
page 30
Answer a priority call (SCCP
phones only)
Hang up the current call and press
Answer.
Prioritizing Critical Calls,
page 35
If you want to... Then...
Hang up while using the handset Return the handset to its cradle. Or press EndCall.
Hang up while using the headset Press . If you want to keep headset mode activate, press
EndCall.
Hang up while using the speakerphone Press or EndCall.
Hang up one call but preserve another
call on the same line
Press EndCall. If necessary, remove the call from hold first.
If you want to... Then...
Put a call on hold 1. Make sure the call you want to put on hold is highlighted.
2. Press Hold.
Remove a call from
hold on the current line
1. Make sure that the appropriate call is highlighted.
2. Press Resume.
Remove a call from
hold on a different line
Press for the appropriate line.
If a single call holding on this line, the call automatically resumes. If
multiple calls are holding, scroll to the appropriate call and press Resume.
If you want to... Then... For more information, see...