Specifications
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phone
- Understanding the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G?
- Understanding Security Features for Cisco Unified IP Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phone on Your Network
- Understanding Interactions with Other Cisco Unified IP Communications Products
- Providing Power to the Phone
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address of a Cisco Unified IP Phone
- Setting Up the Cisco Unified IP Phone
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phone
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phone
- Configuring Settings on the Cisco Unified IP Phone
- Configuration Menus on the Cisco Unified IP Phone
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration
- SIP Configuration Menu for SIP Phones
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Power Save Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Customizing the Cisco Unified IP Phone
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
- Monitoring the Cisco Unified IP Phone Remotely
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phone
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phone
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only)
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice-Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

8-14
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
OL-23092-01
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely
Streaming Statistics
Severely Conceal Secs Number of seconds that have more than 5 percent concealment events
(lost frames) from the start of the voice stream.
Latency
1
Estimate of the network latency, expressed in milliseconds. Represents
a running average of the round-trip delay, measured when RTCP
receiver report blocks are received.
Max Jitter Maximum value of instantaneous jitter, in milliseconds.
Sender Size RTP packet size, in milliseconds, for the transmitted stream.
Sender Reports Received
1
Number of times RTCP Sender Reports have been received.
Sender Report Time
Received
1
Last time at which an RTCP Sender Report was received.
Rcvr Size RTP packet size, in milliseconds, for the received stream.
Rcvr Discarded RTP packets received from network but discarded from jitter buffers.
Rcvr Reports Received
1
Number of times RTCP Receiver Reports have been received.
Rcvr Report Time Received
1
Last time at which an RTCP Receiver Report was received.
Voice Quality Metrics
MOS LQK Score that is an objective estimate of the mean opinion score (MOS)
for listening quality (LQK) that rates from 5 (excellent) to 1 (bad).
This score is based on audible concealment events due to frame loss in
the preceding 8-second interval of the voice stream. For more
information, see Monitoring the Voice Quality of Calls, page 9-17.
Note The MOS LQK score can vary based on the type of codec that
the Cisco Unified IP Phone uses.
Avg MOS LQK Average MOS LQK score observed for the entire voice stream.
Min MOS LQK Lowest MOS LQK score observed from start of the voice stream.
Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice
stream.
These codecs provide the following maximum MOS LQK score under
normal conditions with no frame loss:
For Cisco Unified IP Phone 7975G, 7965G, and 7945G:
• G.711 gives 4.5
• G.722 gives 4.5
• G.728/iLBC gives 3.9
• G.729 A/AB gives 3.8
For Cisco Unified IP Phone 7971G-GE and 7970G:
• G.711 gives 4.5
• G.729 A /AB gives 3.7
MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS
LQK scores.
Table 8-5 Streaming Statistics Area Items (continued)
Item Description










