User guide

Chapter 3 Redirecting Calls on Your Phone
Sending Calls to a Voice Messaging System
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Cisco IP Phone 7960G and 7940G User Guide
OL-4637-01
Step 3 To cancel call forwarding, press the CFwdAll softkey.
Tip You can use the User Options web pages to set up call forwarding when you are
not at your phone, or to use call forwarding to send all of your incoming calls
directly to your voice messaging system without causing your desk phone to ring.
Refer to the procedures in Customizing Your Cisco IP Phone on the Web.
Canceling Call Forwarding on Your Phone
To cancel call forwarding from your phone, press the CFwAll softkey.
Sending Calls to a Voice Messaging System
You can immediately redirect incoming or outgoing calls to a voice messaging
system by using the Immediate Divert feature on your phone.
Table 3-1 provides instructions for using Immediate Divert.
Tips for using Immediate Divert
• Immediate Divert does not support Multilevel Precedence and Preemption.
Table 3-1 Sending a Call to a Voice Messaging System
If you want to... Then...
Send all of your incoming calls,
or selectively send a call, to your
voice messaging system from
your phone.
Press the iDivert softkey while you are receiving a call, from a
call-on-hold, or from a connected call. The call is immediately sent
to your voice messaging mail box; the calling party hears your voice
messaging mail box greeting.
Send an outgoing call to the
called party’s voice messaging
system from your phone.
Press the iDivert softkey on an outgoing call that is connected or on
hold. The call is immediately sent to the voice messaging mail box
that is assigned to the called party; you will hear the called party’s
voice messaging mail box greeting.