User guide

2-9

Cisco IP Phone 7960G and 7940G User Guide

OL-4637-01

Chapter 2 Making Calls on Your Phone

Using Mute and Hold

Table 2-4 lists ways to use the Mute and Hold features.

Table 2-4 Using Mute and Hold

If you want to... Then...

Mute a call Press the Mute button to mute the handset, headset, or

speakerphone during a call. Mute temporarily disables your phone’s

microphone so you can hear other parties on the call but they cannot

hear you.

To toggle mute off, press Mute again.

Put a call on hold Use the Navigation button to select the call you want to put on hold,

then press the Hold softkey. The call remains active but the

connected parties on the call cannot hear each other. You can answer

other calls while a call is on hold.

Note Using the Hold feature generates music or a beeping tone.

For this reason, avoid putting a conference call on hold.

Resume a call on hold Press the Resume softkey.

Have multiple calls on hold Use the Navigation button to select the desired call, then press

Resume.

Have multiple calls on multiple

lines on hold

Press the line button for the line to which you want to switch, and

use the Navigation button to select the desired call. Press Resume.

If you cannot use the Navigation button because only one line is

displayed on your phone’s LCD screen, press the line button next to

the call that you want to resume.

If your phone opens a new line when you press the line button, press

the EndCall softkey to return to the desired call.

Tip If you are using multiple lines and want to see the phone

number for a call you have on hold, press the ? button

followed by the line button of the call on hold.