User guide

Chapter 2 Making Calls on Your Phone
Getting Notified When a Busy Line Is Available Using Cisco Call Back
2-6
Cisco IP Phone 7960G and 7940G User Guide
OL-4637-01
Ending a Call
Table 2-3 lists ways to end a call.
Getting Notified When a Busy Line Is Available
Using Cisco Call Back
If you call an extension and the line is busy or the call goes unanswered, you can
use the Cisco Call Back feature to receive notification when the extension is
available to take a call.
Procedure
Step 1 Call an extension. While you hear the busy tone or ringing tone, press the
CallBack softkey.
A CallBack activation confirmation message displays.
Note Cisco Call Back notification will fail if the called party has forwarded all
calls to another extension.
Step 2 Press the Exit softkey to close the confirmation screen, or press the Cancel
softkey to cancel the call back notification.
Step 3 To verify the status of the call back notification, press the CallBack softkey while
your phone is idle.
Table 2-3 Ending a Call
If you are using... Then...
The handset Return the handset to the cradle, or press the line button or the
EndCall softkey.
A headset Press the Headset button or the line button or the EndCall softkey.
(If you want to keep the headset mode activated for use with
AutoAnswer, press the line button or the EndCall softkey.)
The speakerphone Press the Speaker button or the line button or the EndCall softkey.