User guide

10-7
Cisco IP Phone 7960G and 7940G User Guide
OL-4637-01
Chapter 10 Troubleshooting Your Phone
Diagnosing Problems
Using the Quality Reporting Tool
Your administrator might temporarily configure your Cisco IP Phone with the
Quality Reporting Tool to troubleshoot problems with your phone calls. With the
Quality Reporting Tool, you can use the QRT softkey to submit information about
problem phone calls to your system administrator.
Depending on how your system administrator configured the Quality Reporting
Tool for your phone, you can use the QRT softkey in one of two ways:
• To quickly report an audio problem with a current call, press the QRT
softkey.
Your phone will display: “Audio quality data will be collected and logged.”
• After you press the QRT softkey, you might be presented with a list of phone
menu options to provide more details about the problem. Follow the
instructions on the phone to submit the quality report information.
Your phone will display: “Your feedback has been logged.”
In either scenario, press the Exit softkey to return to the previous screen.
The system routes the data or information you submitted to your system
administrator to troubleshoot problems with your phone calls.