User guide

Chapter 10 Troubleshooting Your Phone
Diagnosing Problems
10-6
Cisco IP Phone 7960G and 7940G User Guide
OL-4637-01
Table 10-2 Troubleshooting Error Messages
Error Code or Message Recommended Action for Users
0, 2, 3, 6, 9, 12, 100, 101 When you try to log in to Cisco CallManager Extension Mobility, the
phone displays one of these error codes or error messages.
Provide your system administrator with the information displayed on the
phone.
HTTP error
Invalid host
No services configured
Requesting...
Device does not allow logon
Device profile unavailable
Authentication error After you enter your UserID and PIN, the phone displays
“Authentication error.”
The system does not recognize your User ID or your PIN. Perform these
steps:
1. Try to log in again to confirm that you did not make a mistake when
you entered your UserID and PIN.
2. If you receive the error message again, contact your system
administrator to check that you have the correct UserID and PIN.
System not enabled for login After you enter your UserID and PIN, the phone displays “System not
enabled for login.”
Ask your system administrator to enable the Cisco CallManager
Extension Mobility service.
User logged in elsewhere After you enter your UserID and PIN, the phone displays “User Logged
in elsewhere.”
You are still logged in to the last phone you used with
Cisco CallManager Extension Mobility. You can be logged in to only
one phone at a time.
Log yourself out of the phone where you are still logged in. (Or, contact
your system administrator to log you out.) Then, you can log in at the
phone that you want to use.