User guide

10-5
Cisco IP Phone 7960G and 7940G User Guide
OL-4637-01
Chapter 10 Troubleshooting Your Phone
Diagnosing Problems
Accessing Status Data
Your network administrator or technician might want to access status information
to monitor the performance of your phone.
Follow these steps to access status data.
Procedure
Step 1 Press the Settings button.
Step 2 From the Settings menu, use the Navigation button to select Status.
Step 3 Press the Select softkey.
The Settings Status submenu appears.
Step 4 Use the Navigation button to select the item that you want to view and press the
Select softkey.
From here, you can view Status Messages, Network Statistics, Firmware Versions,
and Expansion Module Statistics for your phone.
Troubleshooting Cisco CallManager Extension Mobility
Use Table 10-2 on page 10-6 to troubleshoot error codes and messages displayed
on your Cisco IP Phone.