Specifications

Setting Up Call Handling
How to Set Up Call Handling for Incoming and Outgoing Calls
87
Cisco Unified Survivable Remote Site Telephony Version 4.0 System Administrator Guide
Restrictions
• When a consultative transfer is made by an analog FXS phone using hookflash, the consultation call
itself cannot be further transferred (that is, it cannot become a recursive or chained transfer) until
after the initial transfer operation has been completed and the transferee and transfer-to parties are
connected. Once the initial call transfer operation has been completed and the transferee and
transfer-to parties are now the only parties in the call, the transfer-to party may further transfer the
call.
• Call transfer with consultation is not supported for Cisco ATA-186, Cisco ATA-188, and Cisco IP
Conference Station 7935. Transfer attempts from these devices are executed as blind transfers.
SUMMARY STEPS
1. call application voice application-name location
2. call application voice application-name language number language
3. call application voice application-name set-location language category location
4. call application voice application-name delay-time seconds
5. dial-peer voice number pots
6. application application-name
7. exit
8. dial-peer voice number voip
9. application application-name
10. exit
DETAILED STEPS
Command or Action Purpose
Step 1
call application voice application-name
location
Example:
Router(config)# call application voice
transfer_app flash:app-h450-transfer.tcl
Loads the Tcl script and specifies its application name.
• application-name—User-defined name for the IVR
application. This name does not have to match the
script filename.
• location—Script directory and filename in URL
format. For example, flash memory (flash:filename), a
TFTP (tftp://../filename) or an HTTP server
(http://../filename) are valid locations.
Step 2
call application voice application-name
language number language
Example:
Router(config)# call application voice
transfer_app language 1 en
(Optional) Sets the language for dynamic prompts used by
the application.
• application-name—IVR application name that was
assigned in Step 1.
• number—Number that identifies the language used by
the audio files for the IVR application.
• language—Two-character code that specifies the
language of the prompts. Valid entries are en
(English—default), sp (Spanish), ch (Chinese), or aa
(all).