Specifications
Table Of Contents
- Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified CallManager Release 4.1, 4.2, 5.0 and Later
- Contents
- Preface
- An Overview of the Cisco Unified Wireless IP Phone 7921G
- An Overview of the Voice Over IP Wireless Network
- Understanding the Wireless LAN
- Components of the VoIP Wireless Network
- Voice Over IP Wireless Network Configuration
- Site Survey Verification
- Setting Up the Cisco Unified Wireless IP Phone 7921G
- Before You Begin
- Installing the Cisco Unified Wireless IP Phone 7921G
- Powering On the Cisco Unified Wireless IP Phone 7921G
- Understanding the Phone Startup Process
- Using the Cisco Unified Wireless IP Phone 7921G Web Pages
- Using the USB Connection for Initial Phone Configuration
- Updating Phones Remotely
- Configuring Network Profiles
- Configuring USB Settings
- Configuring Trace Settings
- Using System Settings
- Configuring Settings on the Cisco Unified Wireless IP Phone 7921G
- Accessing Network and Phone Settings
- Configuring Network Profile Settings
- Changing Phone Settings
- Configuring the Security Certificate on the Phone
- Changing the USB Configuration
- Configuring Features, Templates, Services, and Users
- Configuring Cisco Unified Wireless IP Phones in Cisco Unified CallManager
- Telephony Features Available for the Phone
- Specific Configuration Options for the Cisco Unified Wireless IP Phone 7921G
- Configuring Softkey Templates
- Modifying Phone Button Templates
- Setting Up Services
- Configuring Corporate and Personal Directories
- Adding Users to Cisco Unified CallManager
- Managing the User Options Web Pages
- Creating Custom Phone Rings
- Viewing Security, Device, Model, and Status Information on the Phone
- Monitoring the Cisco Unified Wireless IP Phone Remotely
- Troubleshooting the Cisco Unified Wireless IP Phone 7921G
- Resolving Startup and Connectivity Problems
- Resolving Voice Quality and Roaming Problems
- General Troubleshooting Information
- Erasing the Local Configuration
- Providing Information to Users By Using a Website
- Supporting International Users
- Physical and Operating Environment Specifications
- Checklist for Deploying the Cisco Unified Wireless IP Phone 7921G
- Index
CHAPTER
9-1
Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified CallManager Release 4.1, 4.2, 5.0
OL-10802-02
9
Troubleshooting the Cisco Unified
Wireless IP Phone 7921G
This chapter provides information that can assist you in troubleshooting problems
with your Cisco Unified Wireless IP Phone, in your IP telephony network, or with
using the Cisco
Unified Wireless IP Phone 7921G web pages.
For additional troubleshooting information, you can refer to the Cisco Unified
CallManager Troubleshooting Guide.
This chapter includes the following sections:
• Resolving Startup and Connectivity Problems, page 9-1
• Resolving Voice Quality and Roaming Problems, page 9-11
• General Troubleshooting Information, page 9-20
• Erasing the Local Configuration, page 9-25
Resolving Startup and Connectivity Problems
After installing a unified IP phone on your network and adding it to
Cisco
Unified CallManager, the phone should start up as described in the
“Understanding the Phone Startup Process” section on page 3-26. If the phone
does not start up properly, see the following sections for troubleshooting
information:
• Symptom: The unified IP phone Does Not Complete the Normal Start Up
Process, page 9-2