USER GUIDE Cisco Unified IP Phone 7921 (SCCP) for Cisco Unified Communications Manager Express 4.
1 Overview This guide provides phone, soft key, and features descriptions for the Cisco Unified IP Phone models 7921. Physical Layout The Cisco Unified IP phone 7921 is a single-line phones. 1 2 17 3 16 15 4 14 13 11 4 GHI 7 PQRS * 2 3 DEF ABC 5 JKL 6 MNO 8 TUV 9 WXY 0 Z 8 # 9 7921 Indicator light (LED) 180258 1@ 1 6 7 12 10 5 Provides these indications: • Solid red—Phone is connected to AC power source, and battery is charging.
4 Right softkey button Activates the Options menu for access to the list of softkeys. Sometimes displays a softkey label. 5 Navigation button Accesses these menus and lists from the main screen. Directory Line View Settings Services Allows you to scroll up and down menus to highlight options and to move left and right through phone numbers and text entries. 6 Select button Activates the Help menu from the main screen. Allows you to select a menu item, a softkey, a call, or an action.
15 Mute button Toggles the mute feature on or off. 16 Volume button When the phone is idle, controls the ring volume, vibrate option, or turns off the ring. During a call, controls the speaker volume for the handset, headset, and speaker mode. 17 Applications button Used with XML applications, such as Push to Talk or directory services.
1 Phone Status line Displays these icons (if active) and your directory number: Battery icon—Shows the level of charge in battery Signal icon—Shows the degree of signal strength Key lock icon—Indicates the keypad is locked Speaker icon—Indicates speaker mode is active Mute icon—Indicates mute is active Headset icon—Indicates headset is plugged in to phone Ringer Off icon—Indicates the phone alert is silent Vibrate icon—Indicates the phone alert is vibrate only Vibrate and ring icon—Indicates the phone ale
Installing or Removing the Phone Battery To install or remove the battery, follow these steps Install the battery 1. Insert the battery catches in the slots at the bottom of the phone. Ensure metal contacts on the battery and the phone face each other. 2. Press the battery to the phone until it locks into place. Remove the battery 1. Press up on the locking catch with one hand. 2. With the other hand, hold the battery at the edges and pull out to remove the battery.
Using the AC Power Supply to Charge the Battery You can charge your battery quickly by connecting the AC power supply to the phone. To accommodate different AC power receptacles, you must insert the appropriate AC plug adapter on the AC power supply. You can use the phone while the battery is being charged. After the battery is charged, you can unplug the power supply cord, or you can leave the phone plugged into the power cord.
3 2 1@ 4 GHI 7 PQRS * DEF 2 ABC 3 5 JKL 6 MNO 9 WXYZ 8 0 TUV # 7921 180350 1 Charge the battery using the USB cable 1. Insert the phone connector on the USB cable into the phone. 2. Insert the USB A-type connector into the USB port on your PC. Note If the Found New Hardware Wizard opens, use the following procedure to stop it. 3. Monitor the indicator light after the phone briefly displays “USB Connected” on the status line. While the battery is charging, the indicator light is red.
When you move the phone out of signal range, you lose connection with the wireless LAN. The line displays, “Leaving service area.” icon appears, and the status Tip Your idle phone screen can turn off after a time interval. To alert you that the phone is still powered on and connected to the wireless network when using battery power, the indicator light blinks green every 2 seconds.
Install the lock set on the phone 1. Put the security cable around a post or through a hole in the desktop. Insert the loops at the ends of the security cable through the C-ring. 2. Insert the C-ring with cable loops through the slot on back of phone. 3. Use the combination lock to secure the ends of the C-ring around cable loops and phone. The phone is secured to the desktop area. 4. To secure the desktop charger, use a laptop cable lock.
2 Operating Your Phone Physical Layout 2 Phone Screen Features 4 Connecting Your Phone 5 Installing or Removing the Phone Battery 6 Charging the Phone Battery 6 Powering On the Phone 8 Accessories for the Cisco Unified Wireless IP Phone 7921G 9 Headset Information 9 Securing the Phone with a Lock Set and Cable Lock 9 Entering and Editing Text 11 Feature Buttons and Menus 12 Help System 13 Phone Buttons 13 Choosing a Network Profile 13 Accessing Voice Messages 14 Call Logs 14 Directory Dialing 15 Personal Di
Press 0 to display and enter these symbols space , . ‘ “ | _ ~ ’ Press # to display and enter these symbols # ? ( ) [ ] { } Press 1@ to display and enter these symbols ! @ < > $ % ^ & Cancel editing mode Choose Options > Cancel to return to the menu option or main screen. Feature Buttons and Menus From the main phone screen, you can use the Navigation button to access feature menus.
Select a highlighted call or option Press . Access Help From the main screen, press . Help System Your phone provides an online help system. Help topics display on the screen. View the main menu Press and wait a few seconds for the menu to display. Main menu topics include: • About Your Cisco Unified IP Phone—Details about your phone • How do I...
Change the ring pattern for your calls When the phone is idle, press to set the ring volume, vibrate, or silent mode. Choosing a Network Profile Network profiles provide predefined settings for access to the wireless local area network (WLAN) and for authentication and encryption in your system. Your system administrator defines network profiles.
Listen to your voice messages or access the voice message system menu 1. Press Message or press and hold 1@ . 2. Enter your voice message password. 3. Follow the voice instructions to listen to your messages. Call Logs Your phone maintains records of your missed, placed, and received calls. Each call log holds up to 30 entries. View your call logs 1. Press (Directory). 2. Choose Missed Calls, or Received Calls, or Placed Calls. Dial from a call log 1. Press (Directory). 2.
Directory Dialing Depending on configuration, your phone can provide access to a corporate directory and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Your system administrator sets up and maintains Corporate Directory. • Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages.
Delete a PAB entry 1. Search for a PAB entry. 2. Scroll to the listing and press Select or . 3. Choose Options >Delete. 4. Press OK to confirm the deletion or Cancel. Edit a PAB entry 1. Search for a PAB entry. 2. Scroll to the listing and press Select or . 3. Choose Options > Edit to modify a name or mail address. 4. If necessary, choose Options > Phones to modify a phone number. 5. Press Update. Add a new PAB entry 1. Access Personal Address Book. 2.
2. Scroll to the listing you want and press Select or . 3. Press Dial. 4. Choose OK to complete the action. Delete a Fast Dial code 1. Search for a Fast Dial code. 2. Scroll to the listing you want and press Select or . 3. Choose Options > Remove. Log out of Personal Directory 1. Choose (Services) > Personal Address Book (exact name may vary). 2. Choose Logout. Tips • Your system administrator can provide the user ID and PIN that you need to log in to Personal Directory.
Use all the buttons on your phone, including and . You can use the headset to answer calls when the phone is in the desktop charger. Note The internal, single-direction microphone is located on the lower left side of the phone (two small holes). For best results, place the desktop charger in front of you when using the speakerphone. Switch to the handset from the desktop charger speakerphone 1. Hold the top of the phone and move it forward before lifting it off the desktop charger. 2.
4. Press Note . The Line View displays your directory numbers, followed by your speed-dial numbers identified with speed dials) can display. . Six items (lines plus Use Abbreviated Dial 1. Set up Abbreviated Dialing codes from your User Options web pages. 2. To place a call, enter the Abbreviated Dialing code. 3. Choose Options > AbbrDial. Call Pickup Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone.
Logging Out of Hunt Groups If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.
Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call.
3. Choose Options > Trnsfer again to complete the transfer or EndCall to cancel. Note If your phone supports on-hook transfer, you can alternately complete the transfer by disconnecting. Talk to the transfer recipient before transferring a call (consult transfer) 1. From an active call, choose Options > Trnsfer. 2. Dial the target number. 3. Wait for the transfer recipient to answer. 4. Choose Options > Trnsfer again to complete the transfer or EndCall to cancel.
Following is a comprehensive list of soft keys offered on these Cisco Unified IP Phones. Functions depend on your system configuration. Soft Key Description << or >> Navigates to edit characters. Use the backspace soft key to erase digits that were entered incorrectly. Accept Accepts the current edits. For instance, adding an entry to your personal directory. Acct Consult your administrator on the use of this soft key. Add Adds an entry to the personal directory.
Soft Key Description (continued) Reorder Reorder the entries in the Personal Directory. Restore Consult your system administrator on the use of this soft key. Resume Returns to an active call. Save Saves the last change. Search Initiates a search in the local directory. Select Selects the highlighted option. Settings Provides access to phone settings such as display contrast, ring volume, and ring type. Trnsfer Transfers selected calls to an alternate number.
3 Phone Features and Functions This section provides an alphabetized list of phone features and functions.
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