Specifications

7-7
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.0
OL-21033-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
No default router DHCP or static configuration
did not specify a default
router.
• If the phone has a static IP address, verify that the default router
has been configured. See Network Configuration Menu,
page 4-5 for details.
• If you are using DHCP, the DHCP server has not provided a
default router. Check the DHCP server configuration.
No DNS server IP A name was specified but
DHCP or static IP
configuration did not specify a
DNS server address.
• If the phone has a static IP address, verify that the DNS server
has been configured. See Network Configuration Menu,
page 4-5 for details.
• If you are using DHCP, the DHCP server has not provided a
DNS server. Check the DHCP server configuration.
No Trust List
installed
The CTL file or the ITL file is
not installed on the phone.
The Trust List is not configured on the Cisco Unified
Communications Manager, which does not support security by
default.
For more information about CTL and ITL files, see the Cisco
Unified Communications Manager Security Guide.
Programming Error The phone failed during
programming.
Attempt to resolve this error by power cycling the phone. If the
problem persists, contact Cisco technical support for additional
assistance.
Successful – MD5 The phone attempted an
802.1X transaction and
authentication achieved.
The phone achieved 802.1X authentication.
TFTP access error TFTP server is pointing to a
directory that does not exist.
• If you are using DHCP, verify that the DHCP server is pointing
to the correct TFTP server.
• If you are using static IP addresses, check configuration of
TFTP server. See Network Configuration Menu, page 4-5 for
details on assigning a TFTP server.
TFTP Error The phone does not recognize
an error code provided by the
TFTP server.
Contact the Cisco TAC.
TFTP file not found The requested load file (.bin)
was not found in the tftp
directory.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager, choose Device > Phone).
Verify that the tftp directory contains a .bin file with this load ID as
the name.
TFTP timeout TFTP server did not respond.
• Network is busy—The errors should resolve themselves when
the network load reduces.
• No network connectivity between the TFTP server and the
phone—Verify the network connections.
• TFTP server is down—Check configuration of TFTP server.
Timed out Supplicant attempted 802.1X
transaction but timed out to
due the absence of an
authenticator.
Authentication typically times out if 802.1X is not configured on
the switch.
Table 7-3 Status Messages on the Cisco Unified IP Phone 7906G and 7911G (continued)
Message Description Possible Explanation and Action