Specifications

7-6
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.0
OL-21033-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
File auth error An error occurred when the
phone tried to validate the
signature of a signed file. This
message includes the name of
the file that failed.
• The file is corrupted. If the file is a phone configuration file,
delete the phone from the Cisco Unified Communications
Manager database using Cisco Unified Communications
Manager Administration. Then add the phone back to the
Cisco Unified Communications Manager database using
Cisco Unified Communications Manager Administration.
• There is a problem with the CTL file and the key for the server
from which files are obtained is bad. In this case, run the CTL
client and update the CTL file, making sure that the proper
TFTP servers are included in this file.
File not found The phone cannot locate, on
the TFTP server, the phone
load file that is specified in the
phone configuration file.
From Cisco Unified Operating System Administration, make sure
that the phone load file is on the TFTP server, and that the entry in
the configuration file is correct.
IP address released The phone has been
configured to release its IP
address.
The phone remains idle until it is power cycled or you reset the
DHCP address. See Network Configuration Menu, page 4-5 for
details.
ITL installed The ITL file is installed in the
phone.
None. This message is informational only. The ITL file was not
installed previously.
For more information about the CTL file, refer to Cisco Unified
Communications Manager Security Guide.
Load Auth Failed The phone could not load a
configuration file.
Check that:
• A good version of the configuration file exists on the applicable
server.
• The phone load being downloaded has not been altered or
renamed.
• Phone load type is compatible; for example, you cannot place a
DEV load configuration file on a REL-signed phone.
Load ID incorrect Load ID of the software file is
of the wrong type.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager, choose Device > Phone).
Verify that the load ID is entered correctly.
Load rejected HC The application that was
downloaded is not compatible
with the phone’s hardware.
Occurs if you were attempting to install a version of software on this
phone that did not support hardware changes on this newer phone.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager, choose Device > Phone).
Re-enter the load displayed on the phone. See Firmware Versions
Screen, page 7-11 to verify the phone setting.
Load Server is invalid Indicates an invalid TFTP
server IP address or name in
the Load Server option.
The Load Server setting is not valid. The Load Server specifies a
TFTP server IP address or name from which the phone firmware can
be retrieved for upgrades on the phones.
Check the Load Server entry (from Cisco Unified Communications
Manager Administration choose Device > Phone).
Table 7-3 Status Messages on the Cisco Unified IP Phone 7906G and 7911G (continued)
Message Description Possible Explanation and Action