Specifications

7-5
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.0
OL-21033-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Disabled 802.1X Authentication is
disabled on the phone.
You can enable 802.1X using the Settings > Security
Configuration > 802.1X Authentication option on the phone. For
more information, see 802.1X Authentication and Status,
page 4-37.
DNS timeout DNS server did not respond.
• Network is busy—The errors should resolve themselves when
the network load reduces.
• No network connectivity between the DNS server and the
phone—Verify the network connections.
• DNS server is down—Check configuration of DNS server.
DNS unknown host DNS could not resolve the
name of the TFTP server or
Cisco Unified
Communications Manager.
• Verify that the host names of the TFTP server or
Cisco Unified Communications Manager are configured
properly in DNS.
• Consider using IP addresses rather than host names.
Duplicate IP Another device is using the IP
address assigned to the phone.
• If the phone has a static IP address, verify that you have not
assigned a duplicate IP address. See Network Configuration
Menu, page 4-5 for details.
• If you are using DHCP, check the DHCP server configuration.
Erasing CTL and ITL
files
Erasing CTL or ITL file. None. This message is informational only.
For more information about the CTL and ITL files, refer to Cisco
Unified Communications Manager Security Guide.
Error update locale One or more localization files
could not be found in the tftp
directory or were not valid.
The locale was not changed.
From Cisco Unified Operating System Administration, check that
the following files are located within subdirectories in the TFTP
File Management:
• Located in subdirectory with same name as network locale:
– tones.xml
• Located in subdirectory with same name as user locale:
– glyphs.xml
– dictionary.xml
– kate.xml
Failed The phone attempted an
802.1X transaction but
authentication failed.
Authentication typically fails for of one of the following reasons:
• No shared secret is configured in the phone or authentication
server.
• The shared secret configured in the phone and the
authentication server do not match.
• Phone has not been configured in the authentication server.
Table 7-3 Status Messages on the Cisco Unified IP Phone 7906G and 7911G (continued)
Message Description Possible Explanation and Action