Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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CONTENTS Preface 1 Overview 1 Audience 1 Organization 1 Related Documentation 2 Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview 3 Document Conventions CHAPTER 1 3 3 Understanding the Cisco Unified IP Phones 7906G and 7911G What Networking Protocols are Used? 1-3 IPv6 Support on Cisco Unified IP Phones 1-1 1-7 What Features are Supported? 1-8 Feature Overview 1-8 Configuring Telephony Features 1-9 Configuring Network Parameters Using the C
Contents Checklist for Installing the Cisco Unified IP Phones 7906G and 7911G CHAPTER 2 Understanding Interactions with Other Cisco Unified Communications Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Cisco Unified IP Phone 7906G and 7911G Power Guidelines 2-3 Power Outage 2-4 Obtaining Additional Information about Power 2-4 Understanding Pho
Contents Verifying the Phone Startup Process Configuring Startup Network Settings 3-11 3-11 Configuring Security on the Cisco Unified IP Phone CHAPTER 4 3-12 Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing the Values of an Option Setting 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Understanding DHCPv6 and Autoconfiguration 4-16 Device Configuration Menu 4-1
Contents Modifying a Phone Button Template for Personal Address Book or Fast Dials Configuring Softkey Templates Setting Up Services 5-19 5-20 Adding Users to Cisco Unified Communications Manager 5-21 Managing the User Options Web Pages 5-21 Giving Users Access to the User Options Web Pages 5-21 Specifying Options that Appear on the User Options Web Pages CHAPTER 6 5-18 Customizing and Modifying Configuration Files 5-23 6-1 Creating Custom Phone Rings 6-2 Ringlist.
Contents Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-2 Identifying Error Messages 9-3 Registering the Phone with Cisco Unified Communications Manager 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-3 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco CallManager an
Contents Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System A-2 A-3 How Users Configure Personal Directory Entries A-3 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer APPENDIX B Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G APPENDIX C Supporting International Users D Technical Specifications D-1 E D-1 D-2
Preface Overview Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified Communications Manager 8.0 provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Phones 7906G and 7911G in a Voice-over-IP (VoIP) network.
Preface Chapter 4, Configuring Settings on the Cisco Unified IP Phone Describes how to configure network settings, verify status, and make global changes to the Cisco Unified IP Phone. Chapter 5, Configuring Features, Templates, Services, and Users Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager.
Preface Cisco Unified Communications Manager Related publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition Related publications are available at the following URL: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.
Preface Convention Description boldface screen Information you must enter is in boldface screen font. font italic screen font Arguments for which you supply values are in italic screen font. ^ The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key. < > Nonprinting characters, such as passwords are in angle brackets. Note Caution Warning Means reader take note.
CH A P T E R 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7906G and 7911G provide voice communication over an Internet Protocol (IP) network. It functions much like a standard digital business telephone, allowing you to place and receive phone calls and to access features such as mute, hold, transfer, and speed dial.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7906G and 7911G – Manufacturing and field installable certificates – Secure Media and Signaling – Authenticated Configuration • Support enhanced calling features plus audio and text XML applications • Include an integrated 10/100 Mbit Ethernet switch for connecting a PC, thereby preserving the advantage of one cable pull per location (applies to Cisco Unified IP Phone 7911G only) Figure 1-1 shows the main co
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? Table 1-1 Features on the Cisco Unified IP Phone 7906G and 7911G 1 Phone screen Displays phone features such as phone number, call status, and softkeys. 2 Cisco Unified IP Phone series Indicates your Cisco Unified IP Phone model series. 3 Softkeys Each softkey activates a softkey option displayed on your phone screen. 4 Navigation button Allows you to scroll through menu items and highlight items.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone Networking Protocol Purpose Bootstrap Protocol (BootP) If you are using BootP to assign IP addresses to the BootP enables a network device such as the Cisco Unified IP Phone Cisco Unified IP Phone, the BOOTP Server option shows “Yes” in the network configuration settings on the phone.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes IEEE 802.1X The IEEE 802.1X standard defines a client-server-based access control and authentication protocol that restricts unauthorized clients from connecting to a LAN through publicly accessible ports. The Cisco Unified IP Phone implements the IEEE 802.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Real-Time Transport Protocol (RTP) Cisco Unified IP Phones use the RTP protocol to send and RTP is a standard protocol for transporting real-time data, such as receive real-time voice traffic from other phones and gateways. interactive voice and video, over data networks.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols are Used? Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Trivial File Transfer Protocol (TFTP) TFTP allows you to transfer files over the network. TFTP requires a TFTP server in your network, which can be automatically identified from the DHCP server.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported? For more information on deploying IPv6 in your Cisco Unified Communications network, refer to Internet Protocol Version 6 (IPv6) in Cisco Unified Communications Manager Features and Services Guide and Deploying IPv6 in Unified Communications Networks with Cisco Unified Communications Manager.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported? Configuring Telephony Features You can modify certain settings for the Cisco Unified IP Phone from the Cisco Unified Communications Manager Administration application. Use this web-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to modify phone button templates, among other tasks.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Understanding Security Features for Cisco Unified IP Phones Implementing security in the Cisco Unified Communications Manager system prevents identity theft of the phone and Cisco Unified Communications Manager server, prevents data tampering, and prevents call signaling and media stream tampering.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 Cisco Unified IP Phone Security Topics (continued) Topic Reference Items on the Security Configuration menu that you See Security Configuration Menu, page 4-33. access from the Settings menu on the phone Unlocking the Certificate Trust List (CTL) and Identity Trust List (ITL) files See Unlocking the CTL and ITL files, page 4-35.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-4 Overview of Security Features (continued) Feature Description Customer-site certificate installation Each Cisco Unified IP Phone requires a unique certificate for device authentication.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-4 Overview of Security Features (continued) Feature Description Optional disabling of the web server functionality for a phone You can prevent access to a phone’s web page, which displays a variety of operational statistics for the phone.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones In an authenticated call, all devices participating in the establishment of the call are trusted devices, and authenticated by Cisco Unified Communications Manager.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Establishing and Identifying Protected Calls A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-6 Security Restrictions with Conference Calls Initiator’s Phone Security Level Feature Used Security Level of Participants Results of Action Non-secure Conference Encrypted or authenticated Non-secure conference bridge Non-secure conference Secure (encrypted or authenticated) Conference Secure (encrypted) Conference At least one member is non-secure Secure conference bridg
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Overview Cisco Unified IP phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol (CDP) to identify each other and to determine parameters such as VLAN allocation and inline power requirements.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones – Disabled—If the switch does not support multiple 802.1X-compliant devices on the same port, you should disable the PC Port when 802.1X authentication is enabled. See Security Configuration Menu, page 4-27 for more information. If you do not disable this port and subsequently attempt to attach a PC to it, the switch will deny network access to both the phone and the PC.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager To add phones to the Cisco Unified Communications Manager database, you can use: • Auto-registration • Cisco Unified Communications Manager Administration • Bulk Administration Tool (BAT) • BAT and the Tool for Auto-Registered Phones Support (TAPS) For more information about these choices, see Adding Phones to
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Checklist for Configuring the Cisco Unified IP Phones 7906G and 7911G in Cisco Unified Communications Manager Table 1-7 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phones 7906G and 7911G in Cisco Unified Communications Manager. The list presents tasks in a suggested order to guide you through the phone configuration process.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Task 2. Checklist for Configuring the Cisco Unified IP Phones 7906G and 7911G in Cisco Unified Communications Manager (continued) Purpose For More Information Customize phone button templates (if required). Refer to the Cisco Unified Communications Manager Administration Guide, Phone Button Template Configuration. Adds Privacy feature to meet user needs.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Task 8. Checklist for Configuring the Cisco Unified IP Phones 7906G and 7911G in Cisco Unified Communications Manager (continued) Purpose For More Information Assign services to phone buttons (optional). Refer to Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration, Adding a Cisco Unified IP Phone Service to a Phone Button.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. For information about upgrading your phone, see the Readme file for your phone model located at: http://www.cisco.com/cgi-bin/tablebuild.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-8 Checklist for Installing the Cisco Unified IP Phones 7906G and 7911G (continued) Task Purpose 4. For More Information If you are configuring the network settings on the phone for an IPv4 network, See Configuring Startup Network you can set up an IP address for the phone by using of the following methods: Settings, page 3-11.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-8 Checklist for Installing the Cisco Unified IP Phones 7906G and 7911G (continued) Task Purpose 5. For More Information If you are configuring the network settings on the phone for an IPv6 network, See Configuring Startup Network you can set up an IP address for the phone by using of the following methods: Settings, page 3-11.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
CH A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified Communications and network components, including Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, and media resources.
Chapter 2 Understanding Interactions with Other Cisco Unified Communications Products Preparing to Install the Cisco Unified IP Phone on Your Network Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Cisco Unified Communications Manager is an open and industry-standard call processing system. Cisco Unified Communications Manager software sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate IP network.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Cisco Unified IP Phone 7906G and 7911G Isolating the phones on a separate, auxiliary VLAN improves the quality of the voice traffic and allows a large number of phones to be added to an existing network in which there are not enough IP addresses for each phone. For more information, refer to the documentation included with a Cisco switch. You can also access related documentation at this URL: http://www.cisco.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Note Cisco Extension Mobility Cross Cluster is an exception, in that the phone permits a TLS connection to Cisco Unified Communications Manager for secure signaling even without the CTL file. If you configure security-related settings in Cisco Unified Communications Manager Administration, the phone configuration file will contain sensitive information.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Table 2-3 Task Cisco Unified IP Phone Startup Process Purpose Related Topics Obtaining Power from the Switch. See Providing Power to the Cisco Unified IP Phone If a phone is not using external power, the switch provides in-line power 7906G and 7911G, page 2-3. through the Ethernet cable attached to the phone. 1. See Resolving Startup Problems, page 9-1. 2.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Note Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See Adding Phones with BAT, page 2-9. Auto-registration is disabled by default.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to the Cisco Unified Communications Manager Database Related Topics • Adding Phones with Auto-Registration, page 2-7 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-9 • Adding Phones with BAT, page 2-9 Adding Phones with Cisco Unified Communications Manager Administration You can add phones individually to the Cisco Unified Communications Manager database using Cisco Unified Commu
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols Step 6 From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone using an already created BAT phone template. For detailed instructions about using BAT, refer to the Cisco Unified Communications Manager “Bulk Administration Guide.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Converting an In-Use Phone from One Protocol to the Other For information on how to convert an in-use phone from one protocol to the other, see the Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration, Migration Existing Phone Configuration to a Different Phone.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
CH A P T E R 3 Setting Up the Cisco Unified IP Phone This chapter helps you install the Cisco Unified IP Phones 7906G and 7911G on a Cisco Unified Communications network, and includes these topics: Note • Before You Begin, page 3-1 • Understanding the Cisco Unified IP Phone 7906G and 7911G Components, page 3-2 • Installing the Cisco Unified IP Phone, page 3-5 • Mounting the Phone to a Wall, page 3-10 • Verifying the Phone Startup Process, page 3-11 • Configuring Startup Network Settings, page
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7906G and 7911G Components – VoIP configured on your Cisco routers and gateways – Cisco Unified Communications Manager Release 3.3(5) or higher installed in your network and configured to handle call processing Note • Note The minimum firmware release that must be installed on the phone is 7.2(1).
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7906G and 7911G Components Network and Access Ports The following ports are available on the Cisco Unified IP Phone 7906G and 7911G: • Network port—Labeled 10/100 SW. Use the network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from the Cisco Catalyst switch over this connection.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7906G and 7911G Components Enabling Group Listen Mode on Cisco Unified Communications Manager Group Listen mode is disabled by default. To enable this mode, you must do so from the Phone Configuration window in Cisco Unified Communications Manager Administration. From Cisco Unified Communications Manager Administration, choose Device > Phone and locate the phone you want to modify.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Audio Quality Subjective to User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before using external devices, read the Using External Devices with Your Cisco Unified IP Phone, page 3-5 for safety and performance information. To install a Cisco Unified IP Phone, perform the tasks described in Table 3-1. Table 3-1 Installing a Cisco Unified IP Phone Task Purpose Related Topics 1.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Connecting the Footstand (Cisco Unified IP Phone Model 7906G Shown) 154887 10/100 SW Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-2 Connecting the Footstand (Cisco Unified IP Phone Model 7911G Shown) 10/100 PC 154389 10/100 SW Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-3 Cisco Unified IP Phone Model 7906G Cable Connections 3 10/100 SW 1 154390 2 4 5 1 Network port (10/100 SW) 4 AC-to-DC power supply 2 Handset port 5 AC power cord 3 DC Adapter port (DC48V) Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
Chapter 3 Setting Up the Cisco Unified IP Phone Mounting the Phone to a Wall Figure 3-4 Cisco Unified IP Phone Model 7911G Cable Connections 4 1 6 5 2 91638 3 1 Network port (10/100 SW) 4 DC Adapter port (DC48V) 2 Access port (10/100 PC) 5 AC-to-DC power supply 3 Handset port 6 AC power cord Related Topics • Before You Begin, page 3-1 • Mounting the Phone to a Wall, page 3-10 • Configuring Startup Network Settings, page 3-11 Mounting the Phone to a Wall You can mount the Cisco U
Chapter 3 Setting Up the Cisco Unified IP Phone Verifying the Phone Startup Process Caution Use care not to damage wires or pipes located inside the wall when securing screws to wall studs. Procedure Step 1 Remove the footstand if it is attached to the phone. Step 2 Insert two screws into a wall stud, matching them to the two screw holes on the back of the phone. Step 3 Hang the phone on the wall.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone • Domain name • DNS server IP address • TFTP server IP address Collect this information and see the instructions in Configuring Settings on the Cisco Unified IP Phone, page 4-1. Configuring Security on the Cisco Unified IP Phone The security features protect against several threats, including threats to the identity of the phone and to data.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Step 4 Scroll to LSC and press the Update softkey. The phone prompts for an authentication string. Step 5 Enter the authentication code and press the Submit softkey. The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured. During the procedure, a series of messages displays in the LSC option field in the Security Configuration menu so that you can monitor progress.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
CH A P T E R 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G Related Topics • Unlocking and Locking Options, page 4-3 • Editing the Values of an Option Setting, page 4-3 • Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-17 Displaying a Configuration Menu To display a configuration menu, perform the following steps.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G Unlocking and Locking Options Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them. When options are inaccessible for modification, a locked padlock icon appears on the configuration menus.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone Note • To enter a colon (for example, in an IP address under IPv6 Configuration), press the : (colon) softkey or press * on the keypad. • Press the << softkey if you make a mistake. This softkey deletes the character to the left of the cursor. • Press the Cancel softkey before pressing the Save softkey to discard any changes that you have made.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-1 Configurable Settings (continued) Network Configuration Menu Option Category Description IP settings If you do not use DHCP in your network, you can make IP settings manually. Domain Name IP Address Subnet Mask Default Router 1-5 DNS Server 1-5 TFTP settings for TFTP IPv4 servers If you do not use DHCP to direct the phone to a TFTP server, you Alternate TFTP must manually assign a TFTP server.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Before you can change an option on this menu, you must unlock options as described in the Unlocking and Locking Options, page 4-3. The Edit, Yes, or No softkeys for changing network configuration options appear only if options are unlocked. For information about the keys you can use to edit options, see Editing the Values of an Option Setting, page 4-3.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description Domain Name Name of the Domain Name System (DNS) domain in which the phone resides. 1. Unlock network configuration options. If the phone receives different domain names from the DHCPv4 and DHCPv6 servers, the domain name from the DHCPv6 takes precedence. 2. Disable DHCP.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description SW Port Configuration Speed and duplex of the network port (labeled 10/100 SW on the Cisco Unified IP Phone 7970, and 10/100/1000 SW on the Cisco Unified IP Phone 7971G-GE).
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-3 IPv4 Configuration Menu Options Option Description To Change DHCP Indicates whether the phone has DHCP enabled or disabled. When DHCP is enabled, the DHCP server assigns the phone an IPv4 address. When DHCP is disabled, the administrator must manually assign an IPv4 address to the phone. IP Address Internet Protocol version 4 (IPv4) address of the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-3 IPv4 Configuration Menu Options (continued) Option Description To Change DHCP Server IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the phone obtains its IPv4 address. Display only—Cannot configure. DHCP Address Released Releases the IPv4 address assigned by DHCP. Alternate TFTP Indicates whether the phone is using an alternative TFTP server. 1.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-3 IPv4 Configuration Menu Options (continued) Option Description To Change TFTP Server 1 Primary Trivial File Transfer Protocol (TFTP) server used by the phone. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option. 1. Unlock the CTL or ITL file if necessary (for example, if you are changing the administrative domain of the phone).
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-3 IPv4 Configuration Menu Options (continued) Option Description TFTP Server 2 Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable. If neither the primary TFTP server nor the backup TFTP server is listed in the CTL or ITL file on the phone, you must unlock either of the files before you can save changes to the TFTP Server 2 option.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-4 IPv6 Configuration Menu Options Option Description To Change DHCPv6 Indicates whether the phone has DHCP enabled or disabled. When DHCPv6 is enabled, the DHCPv6 server assigns the phone an IPv6 address. When DHCP v6 is disabled, the administrator must manually assign an IPv6 address to the phone. 1. Unlock network configuration options. 2.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-4 IPv6 Configuration Menu Options (continued) Option Description IPv6 DNS Server 1 Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers IPv6 DNS Server 2 (DNS Server 2) used by the phone. If your configuration includes both DNSv6 and DNSv4 servers, the phone looks for its DNS server in the following order: DHCPv6 Address Released IPv6 Alternate TFTP 1.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-4 Option IPv6 Configuration Menu Options (continued) Description To Change IPv6 TFTP Server 1 Primary IPv6 Trivial File Transfer Protocol (SCCP phones (TFTP) server used by the phone. If you are not only) using DHCPv6 in your network and you want to change this server, you must use the IPv6 TFTP Server 1 option.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-4 Option IPv6 Configuration Menu Options (continued) Description To Change IPv6 TFTP Server 2 (Optional) The backup IPv6 TFTP server that the (for SCCP phones phone uses if the primary IPv6 TFTP server is only) unavailable. 1. Unlock the CTL or ITL file if necessary. If both the CTL and ITL files exist, unlock either of the files.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-5 Determining How a Phone Acquires its Network Settings (continued) DHCPv6 Allow AutoConfiguration for Phones How the Phone Acquires its IP address and Network Settings Enabled Disabled The DHCP server assigns the IP address and the other network settings to the phone. Enabled Enabled When the M-bit is set on the router, the O-bit is ignored.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Unified CM Configuration Menu The Unified CM Configuration menu contains the options Unified CM1, Unified CM2, Unified CM3, Unified CM4, and Unified CM5. These options show Cisco Unified Communications Manager servers that are available for processing calls from the phone, in prioritized order. To change these options, use Cisco Unified Communications Manager Administration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu SIP Configuration Menu for SIP Phones The SIP Configuration menu is available on SIP phones. This menu contains the following sub-menus: • SIP General Configuration Menu, page 4-19 • Line Settings Menu for SIP Phones, page 4-20 SIP General Configuration Menu The SIP General Configuration menu displays information about the configurable SIP parameters on the phone. Table 4-8 describes the options in this menu.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-8 SIP General Configuration Menu Options (continued) Option Description To Change NAT Address Displays the WAN IP address of the NAT or firewall server. Display only—cannot configure. Call Statistics The default value is set to No. From Cisco Unified Communications Manager Administration, choose Device > Device Settings > SIP Profile.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-9 Line Settings Menu Options (continued) Option Description To Change Proxy Address Displays the IP address of the proxy server that will be used by Display only—cannot configure. the phone. The value is left blank because it is not applicable to SIP phones that are using Cisco Unified Communications Manager.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu HTTP Configuration Menu The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone. Note Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This includes hostname which maps to a IPv6 address for directories, services, messages, and information URLs.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Locale Configuration Menu The Locale Configuration menu displays information about the user locale and the network locale used by the phone. Table 4-12 describes the options on this menu. Table 4-12 Locale Configuration Menu Options Option Description To Change User Locale From Cisco Unified Communications User locale associated with the phone user.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-13 UI Configuration Menu Options Option Description Group Listen, Indicates whether the group listen feature is enabled or Enabled/Disabled disabled. Reverting Focus Priority To Change From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-13 UI Configuration Menu Options (continued) Option Description To Change Personalization Indicates whether the phone has been enabled for configuring From Cisco Unified Communications custom ring tones and wallpaper images. Manager Administration, choose Device > Phone > Phone Configuration. Enbloc Dialing (SCCP only) From Cisco Unified Communications Indicates whether the phone will use Enbloc dialing.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-14 Media Configuration Menu Options (continued) Option Description To Change Enterprise Advertise G.722 Codec Enables/disables Cisco Unified IP Phones to advertise the G.722 codec to Cisco Unified Communications Manager. From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-16 Ethernet Configuration Menu Option Option Description To Change Span to PC Port Indicates whether the phone will forward packets transmitted From Cisco Unified Communications Manager Administration, choose Device (applies to 7911G and received on the network port to the access port. > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-17 Security Configuration Menu Options (continued) Option Description To Change Voice VLAN Enabled (applies to 7911G only) Indicates whether the phone allows a device attached to the From Cisco Unified Communications access port to access the Voice VLAN. Setting this option to Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu The phone also has a Network Configuration menu that you access from the main menu. For information about the options on that menu, see Network Configuration Menu, page 4-5.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-19 Network Configuration Menu Options (continued) Option Description CDP: SW Port Indicates whether CDP is enabled on the switch port (default is enabled). To Change Use Cisco Unified Communications Manager Administration, and choose • Enable CDP on the switch port for VLAN assignment for the Device > Phone > Phone phone, power negotiation, QoS management, and 802.1x security. Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-19 Network Configuration Menu Options (continued) Option Description To Change IPv6 Log Server Indicates the IP address and port of the remote logging machine to which the phone sends log messages. These log messages help in debugging the peer to peer image distribution feature. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-19 Network Configuration Menu Options (continued) Option Description IP Addressing Mode Displays the IP addressing mode that is available on the phone—IPv4 From Cisco Unified only, IPv6 only, or IPv4 and IPv6. Communications Manager Administration, choose Device > Device Settings > Common Device Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Related Topics • Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 Security Configuration Menu The Security Configuration menu that you access directly from the Settings menu provides information about various security settings. It also provides access to the Trust List menu. This menu indicates if the CTL or ITL file is installed on the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-20 Security Configuration Menu Options (continued) Option Description To Change IPv6 CAPF Server Displays the IP address and the port of the IPv6 CAPF server For more information about this server, that the phone uses. refer to the Using the Certificate Authority Proxy Function in Cisco Unified Communications Manager Security Guide. 802.1X Authentication Allows you to enable 802.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Unlocking the CTL and ITL files To unlock the CTL and ITL files from the Security Configuration menu, follow these steps: Procedure Step 1 Press **# to unlock options on the overall setting menu of the Cisco Unified IP Phone. Step 2 Select Trust List > CTL or ITL file (depending on which file is installed in your phone).
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-22 ITL File Settings (continued) Option Description To Change Application Server Common Name (from the Cisco Unified Communications For more information about phone-trust Manager Certificate) of the trusted application server used certificates, refer to the following manuals: by the phone. Also displays a certificate icon. Cisco Unified Communications Operating System Administration Guide, Security.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-23 Trust List Information (continued) Option Description To Change SRST Router Common Name (from the Cisco Unified Communications Manager Certificate) of the trusted SRST router that is available to the phone, if such a device has been configured in Cisco Unified Communications Manager Administration. Also displays a certificate icon if a certificate is installed for this server.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-24 802.1X Authentication Settings Option Description Device Authentication Determines whether 802.1X authentication is enabled: EAP-MD5 • Enabled—Phone uses 802.1X authentication to request network access. • Disabled—Default setting in which the phone uses CDP to acquire VLAN and network access. Specifies a password for use with 802.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-25 Option 802.1X Authentication Real-Time Status Description To Change 802.1X Real-time progress of the 802.1X authentication status. Authentication Status Displays one of the following states: • Disabled—802.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
CH A P T E R 5 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure communications features, optionally modify phone templates, set up services, and assign users. This chapter provides an overview of these configuration and setup procedures.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Note Table 5-1 Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information on accessing and configuring service parameters, refer to Cisco Unified Communications Manager Administration Guide.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Barge (and cBarge) Allows a user to join an in-progress call on a shared line.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call forward Allows users to redirect incoming calls to another number. Call For more information, refer to: forward options include Call Forward All, Call Forward Busy, • Cisco Unified Communications Call Forward No Answer, and Call Forward No Coverage.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call recording Enables recording of an active call. The user might hear a recording audible alert tone during a call when it is being recorded.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Cisco Call Back Allows a user to receive call back notification on a For more information, refer to: Cisco Unified IP Phone when a called party becomes available. • Cisco Unified Communications Manager System Guide, Cisco Unified IP Phone Configuration.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Conference Description • • Configuration Reference Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference, Join, cBarge, and Meet-Me.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Do Not Disturb (DND) When DND is turned on, either no audible rings occur during the Cisco Unified Communications ringing-in state of a call, or no audible or visual notifications of Manager Features and Services Guide, Do Not Disturb. any type occur.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Hold Reversion For more information about Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting configuring this feature, refer to Cisco Unified Communications the user.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Log out of hunt groups Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phone.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Multilevel Precedence and Preemption (MLPP) Allows properly validated users to place priority calls. If necessary, users can preempt lower-priority phone calls. Also allows the use of the call-forward alternate party (CFAP) feature for forwarding a precedence call.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Privacy Prevents users who share a line from adding themselves to a call For more information refer to: and from viewing information on their phone screens about the • Cisco Unified Communications call of the other user. Manager Administration Guide, Cisco Unified IP Phone Configuration.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Ringer Volume Control The Ringer Volume Control feature enables the system administrator to control the minimum ringer-volume setting and adjust the minimum volume level for the ringer. Individual users cannot make the changes to the minimum ringer-volume setting.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Cisco Unified IP Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Session Handoff Allows users to switch calls from a mobile phone to Cisco Unified devices that share the same line. Handsets on all the devices on the shared line flash simultaneously.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Product Specific Configuration Parameters Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Time Zone Update Updates the Cisco Unified IP Phone with time zone changes. For more information, refer to the Cisco Unified Communications Manager Administration Guide, Date/Time Group Configuration.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Corporate and Personal Directories Table 5-2 Configuration Parameters for Cisco Unified IP Phone Configuration Window Enterprise Phone Configuration window Path Parameters System > Enterprise Phone Configuration You can set the following parameters in any of the three configuration windows: • Settings Access • Video Capabilities • Web Access • Load Server • RTCP • Peer Firmware Sharing • Cisco Discovery Protocol
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Corporate and Personal Directories After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone to look up users in the corporate directory.
Chapter 5 Configuring Features, Templates, Services, and Users Modifying Phone Button Templates Modifying Phone Button Templates Phone button templates let you assign features to phone buttons. On the Cisco Unified IP Phones 7906G and 7911G, only the Privacy feature (Private softkey) can be configured on the template. Ideally, you modify templates before registering phones on the network.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Softkey Templates You can add, update, or delete service parameters as needed as described in IP Phone Service Parameter in the Cisco Unified Communications Manager Administration Guide.
Chapter 5 Configuring Features, Templates, Services, and Users Setting Up Services It is recommended that you use the standard softkey template which excludes features already assigned to programmable buttons and limits the feature set to the most commonly used ones. This template reduces the number of softkeys displayed on the phone at one time, eliminating the need for users to press the more softkey. For more information, see Modifying Phone Button Templates, page 5-18.
Chapter 5 Configuring Features, Templates, Services, and Users Adding Users to Cisco Unified Communications Manager Adding Users to Cisco Unified Communications Manager Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users such as their directory information and passwords.
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > User Groups. The Find and List Users window displays. Step 2 Enter the appropriate search criterias and click Find. Step 3 Click on the Standard CCM End Users link. The User Group Configuration page for the Standard CCM End Users displays. Step 4 Click Add End Users to Group.
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages To associate appropriate phones with the user, you must follow these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > End User. The Find and List Users window displays. Step 2 Enter the appropriate search criterias and click Find. Step 3 In the list of records that display, click the link for the user. Step 4 Click Device Association.
Chapter 5 Configuring Features, Templates, Services, and Users Managing the User Options Web Pages To change the options that appear on the User Options web pages, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. The Enterprise Parameters Configuration window displays.
CH A P T E R 6 Customizing the Cisco Unified IP Phone This chapter explains how you customize configuration files, phone ring sounds, background images, and other phone features.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along with an XML file (named Ringlist.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images PCM File Requirements for Custom Ring Types The PCM files for the rings must meet these requirements for proper playback on Cisco Unified IP Phones: • Raw PCM (no header) • 8000 samples per second • 8 bits per sample • µLaw compression • Maximum ring size—16080 samples • Minimum ring size—240 samples • Number of samples in the ring is evenly divisible by 240. • Ring starts and ends at the zero crossing.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images The following sections describe how you can customize the background images that are available at your site by creating your own PNG files and editing the List.xml file: • List.xml File Format Requirements, page 6-4. • PNG File Requirements for Custom Background Images, page 6-4. • Configuring a Custom Background Image, page 6-5 List.xml File Format Requirements The List.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images Tip Many graphics programs provide a feature that will resize a graphic. An easy way to create a thumbnail image is to first create and save the full size image, then use the sizing feature in the graphics program to create a version of that image that is 25% of the original size. Save the thumbnail version using a different name.
Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec Note Step 6 When you upgrade Cisco Unified Communications Manager, a default List.xml file will replace your customized List.xml file. After you customize the List.xml file, make a copy of the file and store it in another location. After upgrading Cisco Unified Communications Manager, replace the default List.xml file with your stored copy. To cache the new List.
Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec and 7971G-GE that are registered to this Cisco Unified Communications Manager will advertise G.722 to Cisco Unified Communications Manager. For more information, see Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones. • Advertise G.722 Codec—From Cisco Unified Communications Manager, choose Device > Phone.
Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
CH A P T E R 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus on the Cisco Unified IP Phones 7906G and 7911G to view model information, status messages, network statistics, and firmware information for the phone: • Model Information screen—Displays hardware and software information about the phone. For more information, see Model Information Screen, page 7-1.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-1 provides a list of Model Information items and a description of each.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone (continued) Item Description Firmware Versions Displays the Firmware Versions screen, which shows information about the firmware running on the phone. For more information, see Firmware Versions Screen, page 7-11. 802.1X Authentication Status Displays the time-stamped authentication successes and failures.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Status Messages on the Cisco Unified IP Phone 7906G and 7911G Message Description Possible Explanation and Action BootP server used The phone obtained its IP address from a BootP server rather than from a DHCP server. None. This message is informational only. CFG file not found The name-based and default configuration file was not found on the TFTP Server.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Status Messages on the Cisco Unified IP Phone 7906G and 7911G (continued) Message Description Possible Explanation and Action Disabled 802.1X Authentication is disabled on the phone. You can enable 802.1X using the Settings > Security Configuration > 802.1X Authentication option on the phone. For more information, see 802.1X Authentication and Status, page 4-37.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Status Messages on the Cisco Unified IP Phone 7906G and 7911G (continued) Message Description File auth error An error occurred when the phone tried to validate the signature of a signed file. This message includes the name of the file that failed. Possible Explanation and Action • The file is corrupted.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Status Messages on the Cisco Unified IP Phone 7906G and 7911G (continued) Message Description No default router DHCP or static configuration did not specify a default router. No DNS server IP No Trust List installed Possible Explanation and Action A name was specified but DHCP or static IP configuration did not specify a DNS server address.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Status Messages on the Cisco Unified IP Phone 7906G and 7911G (continued) Message Description Possible Explanation and Action Trust List updated The CTL file, the ITL file, or both files are updated. None. This message is informational only. Updating CTL file and ITL failed. The CTL and ITL files are installed on the phone, and it failed to update the new files.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the Clear softkey. Table 7-4 provides a list of Network Statistics items and a description of each.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-4 Network Statistics Screen (continued) Item Description IPv4 Information on the DHCP status.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-4 Network Statistics Screen (continued) Item Description IPv6 Information on the DHCPv6 status.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-5 Firmware Version Information Item Description Load File Load file running on the phone App Load ID Identifies the JAR file running on the phone JVM Load ID Identifies the Java Virtual Machine (JVM) running on the phone OS Load ID Identifies the operating system running on the phone Boot Load ID Identifies the factory-installed load running on the phone DSP Load ID Identifies the
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-6 Call Statistics Items (continued) Item Description Rcvr Size Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). Sender Size Size of voice packets, in milliseconds, in the transmitting voice stream. Rcvr Packets Number of RTP voice packets received since voice stream was opened.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-6 Call Statistics Items (continued) Item Description Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream. These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 • G.722 gives 4.5 • G.728/iLBC gives 3.9 • G.729 A/AB gives 3.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Using Test Tone The Cisco Unified IP Phone supports a “test tone,” which allows you to troubleshoot echo on a call as well as to test low volume levels. To use a test tone, you must: • Enable the tone generator • Create a test tone To enable the tone generator, follow these steps: Procedure Step 1 Verify that the phone is unlocked.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu To create a test tone, follow these steps: Procedure Note When measuring echo, make sure you first set the input and output levels to 0 dB gain/attenuation on the trunk. This is set for the gateway (in Cisco Unified Communications Manager for MGCP) or under IOS CLI for H.323 or SIP. Step 1 Place a call.
CH A P T E R 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Note • Device information • Network configuration information • Network statistics • Device logs • Streaming statistics The Cisco Unified IP Phone does not support web access on its IPv6 address. This chapter describes the information that you can obtain from the phone’s web page.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Note If you cannot access the web page, it may be disabled. See Disabling and Enabling Web Page Access, page 8-3 for more information. Procedure Step 1 Step 2 Obtain the IP address of the Cisco Unified IP Phone using one of these methods: • Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access Disabling and Enabling Web Page Access For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the phone’s User Options web pages. You can enable or disable access to the web pages for an individual phone, a group of phones, or to all phones in the system.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration To display the Device Information area, access the web page for the phone as described in the Accessing the Web Page for a Phone, page 8-1, and then click the Device Information hyperlink.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items Item Description DHCP Server IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the phone obtains its IP address. BOOTP Server Indicates whether the phone obtains its configuration from a Bootstrap Protocol (BootP) server. MAC Address Media Access Control (MAC) address of the phone. Host Name Host name that the DHCP server assigned to the phone.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description DHCP Enabled Indicates whether DHCP is being used by the phone. DHCP Address Released Indicates the setting of the DHCP Address Released option on the phone’s Network Configuration menu. Alternate TFTP Indicates whether the phone is using an alternative TFTP server.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Group Listen Enables both the handset and speaker to be active at the same time, so that one user can talk into the handset while other users listen over the speaker. GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-2 Network Configuration Area Items (continued) Item Description LLDP Power Priority Advertises the phone’s power priority to the switch, enabling the switch to appropriately provide power to the phones. Settings include: • Unknown—default • Low • High • Critical LLDP Asset ID Identifies the asset ID assigned to the phone for inventory management.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics • Network area—Displays information about network traffic to and from the network port on the phone. Table 8-4 describes the items in this area. To display a network statistics area, access the web page for the phone as described in the Accessing the Web Page for a Phone, page 8-1, and then click the Ethernet Information, the Access, and or the Network hyperlink.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-4 Access Area and Network Area Items (continued) Item Description Rx tokenDrop Total number of packets dropped due to lack of resources (for example, FIFO overflow) Tx excessDefer Total number of packets delayed from transmitting due to medium being busy Tx lateCollision Number of times that collisions occurred later than 512 bit times after the start of packet transmission Tx totalGoodPkt Total number of good
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Logs Device Logs The Device Logs area on a phone’s web page provides information you can use to help monitor and troubleshoot the phone. • Console Logs—Includes hyperlinks to individual log files. The console log files include debug and error messages received on the phone. • Core Dumps—Includes hyperlinks to individual dump files.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Sender Report Time Sent1 Internal time stamp indication when a RTCP Sender Report was sent. Rcvr Lost Packets Total number of RTP data packets that have been lost since starting receiving data on this connection.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. Latency1 Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Conceal Secs Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds). Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost frames) from the start of the voice stream. 1.
CH A P T E R 9 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone 7906G or 7911G or with your Cisco Unified Communications network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note. That document is available to registered Cisco.com users at this URL: http://www.cisco.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process and the LCD screen should display information. If the phone does not go through the startup process, the cause may be faulty cables, bad connections, network outages, lack of power, and so on. Or, the phone may not be functional.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • Verifying DNS Settings, page 9-4 • Verifying Cisco Unified Communications Manager Settings, page 9-4 • Cisco CallManager and TFTP Services Are Not Running, page 9-4 • Creating a New Configuration File, page 9-5 Identifying Error Messages As the phone cycles through the startup process, you can access status messages that might provide you with information about the cause of a problem.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems On the Cisco Unified IP Phone, press the Applications Menu button, then select Settings > Network Configuration, and look at the following options: • DHCP Server—If you have assigned a static IP address to the phone, you do not need to enter a value for the DHCP Server option. However, if you are using a DHCP server, this option must have a value. If it does not, check your IP routing and VLAN configuration.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems To start a service, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Application > Cisco Unified Communications Manager Serviceability. Step 2 Choose Tools > Control Center. Step 3 From the Servers column, choose the primary Cisco Unified Communications Manager server.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Verifying DHCP Settings The following suggestions can help you determine if the phone has been properly configured to use DHCP: 1. Verify that you have properly configured the phone to use DHCP. See Network Configuration Menu, page 4-5 for more information. 2. Verify that the DHCP server has been set up properly. 3. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.
Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security • Reset-Reset—Phone closed due to receiving a Reset/Reset from Cisco Unified Communications Manager administration. • Reset-Restart—Phone closed due to receiving a Reset/Restart from Cisco Unified Communications Manager administration.
Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Table 9-1 Cisco Unified IP Phone Security Troubleshooting Problem Possible Cause Device authentication error. CTL file does not have a Cisco Unified Communications Manager certificate or has an incorrect certificate. Phone cannot authenticate CTL file. The security token that signed the updated CTL file does not exist in the CTL file on the phone. Phone cannot authenticate any of Invalid TFTP record.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause Phone cannot obtain a DHCP-assigned IP address. These errors typically indicate that the phone completed a factory reset (see Performing a Factory Reset, page 9-13) while 802.1X was enabled. A factory reset deletes the shared secret, which is required for 802.1X authentication and network access.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Phone resetting. The phone resets when it loses contact with the Cisco Unified Communications Manager software. This lost connection can be due to any network connectivity disruption, including cable breaks, switch outages, and switch reboots. LCD display issues.
Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Phone call cannot be established The phone does not have a DHCP IP address, is unable to register to Cisco Unified Communications Manager, and shows a Configuring IP or Registering message. Verify the following: 1. The Ethernet cable is attached. 2. The CCM service is running on the Cisco Unified Communications Manager server.
Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Table 9-3 Basic Reset Methods Operation Performing Explanation Reset phone From any screen (but not when the phone is idle), press **#**. Resets any user and network configuration changes that you have made but that the phone has not written to its Flash memory to previously saved settings, then restarts the phone.
Chapter 9 Troubleshooting and Maintenance Using the Quality Report Tool You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not take place. After you press these keys, the message LED on the handset flashes faster in red, and the phone goes through the factory reset process. Do not power down the phone until it completes the factory reset process, and the main screen appears.
Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls Listening quality scores (MOS LQK) relate to the clarity or sound of the received voice signal. Conversational quality scores (MOS CQ such as G.107) include impairment factors, such as delay, that degrade the natural flow of conversation.
Chapter 9 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Table 9-4 Changes to Voice Quality Metrics Metric Change Condition MOS LQK scores Network impairment from packet loss or high jitter: decrease significantly • Average MOS LQK decreases could indicate widespread and uniform impairment. • Individual MOS LQK decreases indicate bursty impairment. Cross-check with Conceal Ratio and Conceal Seconds for evidence of packet loss and jitter.
A P P E N D I X A Providing Information to Users If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
Appendix A Providing Information to Users How Users Get Copies of Cisco Unified IP Phone Manuals How Users Get Copies of Cisco Unified IP Phone Manuals You should provide end users with access to user documentation for the Cisco Unified IP Phones. The Cisco Unified IP Phone 7911G Guide include detailed user instructions for key phone features.
Appendix A Providing Information to Users How Users Access a Voice Messaging System • The URL required to access the application. This URL is: http://server_name/CCMUser/, where server_name is the host on which the web server is installed. • A user ID and default password needed to access the application. These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see Adding Users to Cisco Unified Communications Manager, page 5-21).
Appendix A Providing Information to Users How Users Configure Personal Directory Entries Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer Use this tool to synchronize data stored in your Microsoft Windows address book with the Cisco Unified Communications Manager directory and the User Options Personal Address Book.
Appendix A Providing Information to Users How Users Configure Personal Directory Entries The Configure Cisco Unified CallManager Server Information window displays. Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and click OK. If you do not have this information, contact your system administrator. Step 6 To start the directory synchronization process, click the Synchronize button.
Appendix A Providing Information to Users How Users Configure Personal Directory Entries Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
A P P E N D I X B Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G This appendix provides information about feature support for the Cisco Unified IP Phone 7906G and 7911G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 7.0. In most cases, the Cisco Unified IP Phone 7906G and 7911G supports similar features whether on SCCP or SIP. Table B-1 provides a high-level overview of calling features and their support by protocol.
Appendix B Table B-1 Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G Cisco IP Phone Feature Support by Protocol (continued) Cisco Unified IP Phone 7906G, 7911G Features SCCP SIP For More Information Call Forward All Supported Supported Basic Call Handling—Forwarding Calls to Another Number Call Forward All Breakout Supported Supported Call Forward All Loop Prevention Supported Supported Call Forward Busy Supported Supported Call Forward Configurable Display Suppo
Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G Table B-1 Cisco IP Phone Feature Support by Protocol (continued) Cisco Unified IP Phone 7906G, 7911G Features SCCP SIP For More Information Distinctive Ring Supported Supported Using Phone Settings—Customizing Rings and Message Indicators Extension Mobility Supported Supported Advanced Call Handling—Using Cisco Extension Mobility Extension Mobility Change PIN Supported Supported Advanced Call Handling—Using
Appendix B Table B-1 Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G Cisco IP Phone Feature Support by Protocol (continued) Cisco Unified IP Phone 7906G, 7911G Features SCCP SIP For More Information Mobile Voice Access Supported Supported Multilevel Precedence and Preemption (MLPP) Supported Not supported Advanced Call Handling—Prioritizing Critical Calls Multiple Calls per Line Appearance 200 50 An Overview of Your Phone—Understanding Lines vs.
Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G Table B-1 Cisco IP Phone Feature Support by Protocol (continued) Cisco Unified IP Phone 7906G, 7911G Features SCCP SIP For More Information URL Dialing Not supported Supported Using Call Logs and Directories—Using Call Logs Video Support Supported Not supported Understanding Additional Configuration Options Virtual Private Network Support in Phones Supported Supported Voice Mail Supported Supported Access
Appendix B Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
A P P E N D I X C Supporting International Users If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster. Installing the locale installer ensures that you have the latest translated text, user and network locales, and country-specific phone tones available for the Cisco Unified IP Phones.
Appendix C Supporting International Users Support for International Call Logging Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
A P P E N D I X D Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phones 7906G and 7911G. • Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • Network and Access Port Pinouts, page D-2 Physical and Operating Environment Specifications Table D-1 shows the physical and operating environment specifications for the Cisco Unified IP Phone.
Appendix D Technical Specifications Cable Specifications Table D-1 Physical and Operating Specifications (continued) Specification Value or Range Cables Category 3/5/5e for 10-Mbps cables with 4 pairs Category 5/5e for 100-Mbps cables with 4 pairs Category 5e/6 for 1000-Mbps cables with 4 pairs Note Cables have 4 pairs of wires for a total of 8 conductors.
Appendix D Technical Specifications Network and Access Port Pinouts Table D-3 Access Port Connector Pinouts Pin Number Function 1 BI_DB+ 2 BI_DB- 3 BI_DA+ 4 BI_DD+ 5 5BI_DD- 6 6BI_DA- 7 7BI_DC+ 8 BI_DC- Note “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
A P P E N D I X E Basic Phone Administration Steps This appendix provides minimum, basic configuration steps for you to do the following: • Add a new user to Cisco Unified Communications Manager Administration • Configure a new phone for that user • Associate that user to that phone • Complete other basic end-user configuration tasks The procedures provide one method for performing these tasks and are not the only way to perform these tasks.
Appendix E Basic Phone Administration Steps Adding a User to Cisco Unified Communications Manager Adding a User to Cisco Unified Communications Manager This section describes steps for adding a user to Cisco Unified Communications Manager.
Appendix E Basic Phone Administration Steps Configuring the Phone Step 2 In the User Information pane of this window, enter the following: – User ID—Enter the end user identification name. Cisco Unified Communications Manager does not permit modifying the user ID after it is created. You may use the following special characters: =, +, <, >, #, ;, \, , "", and blank spaces. Example: johndoe – Password and Confirm Password—Enter five or more alphanumeric or special characters for the end user password.
Appendix E Basic Phone Administration Steps Configuring the Phone – Description—This is an optional field in which you can enter a useful description, such as john doe’s phone. This will help you if you need to search on information about this user. – Device Pool—Choose the device pool to which you want this phone assigned. The device pool defines sets of common characteristics for devices, such as region, date/time group, softkey template, and MLPP information.
Appendix E Basic Phone Administration Steps Configuring the Phone – Location—Choose the appropriate location for this Cisco Unified IP Phone. – Owner User ID—From the drop-down menu, choose the user ID of the assigned phone user. b. In the Protocol Specific Information pane of this window, choose a Device Security Profile from the drop-down list. To enable security features for a phone, you must configure a new security profile for the device type and protocol and apply it to the phone.
Appendix E Basic Phone Administration Steps Performing Final End User Configuration Steps – Display (Internal Caller ID field)—You can enter the first name and last name of the user of this device so that this name will be displayed for all internal calls. You can also leave this field blank to have the system display the phone extension. – External Phone Number Mask—Indicate phone number (or mask) that is used to send Caller ID information when a call is placed from this line.
Appendix E Basic Phone Administration Steps Performing Final End User Configuration Steps Procedure Step 1 In the Directory Number Associations pane of the screen, set the primary extension from the drop-down list. Step 2 In the Mobility Information pane, check the Enable Mobility box. Step 3 In the Permissions Information pane, use the User Group buttons to add this user to any user groups. For example, you may want to add the user to a group that has been defined as a “Standard CCM End User Group.
Appendix E Basic Phone Administration Steps Performing Final End User Configuration Steps Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
INDEX access port Symbols 10/100/1000 PC "more" Softkey Timer 4-24 .cnf.
Index using call-forward alternate party (CFAP) 2-7 auxiliary VLAN call forward busy 2-2 B B-2 call forward configurable display B-2 call forward destination override B-2 call forward no answer background image configuring creating custom 6-5 List.
configuration requirements configuring user services features figure XmlDefault.cnf.
Index Default Router 1-5 DSCP For Configuration 4-9 Device Authentication device authentication DSCP For Services 4-38 See DHCP 4-2 editing values overview 4-3 E 4-1 sub-menus 4-17 EAP-MD5 Device Information web page DHCP 8-2, 8-3 1-4 troubleshooting Realm 9-7 DHCP Server 4-38 4-38 Shared Secret DHCP Address Released 4-10 4-38 editing, configuration values 4-9 Enbloc Dialing 4-13 4-3 4-25 encryption DHCPv6 Address Released directed call park 4-14 5-7, B-2 directed call
figure Cisco Unified IP Phone features file authentication 1-1 Host Name 4-6 HTTP Configuration menu 1-12 about file format List.xml Authentication URL 6-4 RingList.
Index Information URL description 4-22 installing network configuration Cisco Unified Communications Manager configuration 3-2 network requirements preparing 2-7 procedure 3-5 description 1-5 network configuration List.
metrics, voice quality MIC Default Router 1-5 1-12, 7-2 missed call logging MLPP DHCP 5-10, B-3 4-9 4-10 DHCP Address Released B-4 Mobile Connect B-3 mobile connect 5-10 DHCP Server mobile voice access 7-1 3-3 multilevel precedence and preemption multiple calls per line music-on-hold 4-9 TFTP Server 1 4-11 TFTP Server 2 4-12 IPv6 B-4 multilevel precedence and preemption (MLPP) 4-9 4-9 Subnet Mask 5-10 Model Information screen Monitor mode IP Address B-4 4-10 4-9 DNS Serv
Index networking protocol 802.
Index Q QoS Configuration menu about 1-14 restrictions 1-15 secure conferencing 4-28 B-4 Secure Real-Time Transport Protocol options See RTP DSCP For Call Control 4-28 DSCP For Configuration DSCP For Services QRT identifying 4-28 4-28 B-4 security configuring on phone 3-12 device authentication 1-12 file authentication QRT softkey 5-12, 9-14 quality reporting tool 1-12 image authentication B-4 1-11 Locally Significant Certificate (LSC) Quality Reporting Tool (QRT) 5-12, 9-14
Index services streaming configuring for users description Status menu 5-20 about 5-13 subscribing to Services URL 8-11 7-2 7-1 description 5-20 7-2 options 4-22 Services URL Button B-4 Services URL button 5-13 Session Handoff B-4 session handoff 5-14 802.
Index client matter codes conference TFTP 5-6 description 5-7 directed call park direct transfer troubleshooting 5-7 directed call pickup 5-7 5-7 forced authorization codes group call pickup hold 4-11 TFTP Server 2 4-12 4-15, 4-16 time, displayed on phone 5-9 immediate divert 5-9 IPv6 Log server 5-14 Time-of-day Routing B-4 TLS 5-9 3-2 Time-of-Day Routing time zone update 5-9 Immediate Divert enhanced feature 5-15 2-4 touchscreen 4-31, 4-32 See also LCD screen 5-9 log out
Index configuring U 4-7 configuring for voice networks UDI 8-4 native, for data traffic UI Configuration menu about verifying 4-23 voice mail options Group Listen 4-24 4-24 voice quality metrics Unified CM Configuration menu 4-18 4-16 5-15 voice VLAN A-3 8-12, B-5 2-2 Voice VLAN Enabled 4-28 B-5 User Datagram Protocol W See UDP User Locale wall mounting character set description version B-5 voice messaging system, accessing Understanding DHCPv6 and Autoconfiguation URL diali
Index X XmlDefault.cnf.xml 2-5 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
Index Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 8.
