User guide

View Call History

Procedure

Step 1

Press Applications.

Step 2

Select Call History.

Step 3

Scroll and select a call record or call group if available.

Step 4

Press Exit to return to the Applications screen.

View Call Record Details

Procedure

Step 1

If you are on a connected call, press Show Details to show the Call Details screen. This screen displays call

information for a single call, including call duration, and updates every second.

Step 2

If you are not on a connected call, follow the steps below.

Press Applications and select Call History.

b) Select a call record or group and press Details.

When you are on a call record, you can keep the Navigation pad highlighted to display the call

details and call duration.

Note

c) Press Return to return to the Call History screen.

d) Press Exit to return to the Applications screen.

Filter Call History

Procedure

Step 1

Press Applications and select Call History.

Step 2

Select the required phone line and view the individual calls for that line and press Missed Calls.

Step 3

Press Exit to return to the Applications screen.

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

Call History

View Call History