User guide

•

Scroll to display the sessions if the call is on the same line but not visible.

•

Press the feature button (if available).

Step 2

Press the flashing amber line button.

Your phone puts the original call on hold automatically and connects the ringing call.

Manage Calls

Divert a Call

Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone

number. For more information, contact your system administrator.

You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call go to the

target number (voicemail or predetermined number set up the system administrator).

Procedure

Step 1

To redirect an incoming (ringing) call while on another call, highlight the incoming call, then press Divert.

Otherwise, press Divert to redirect the current, active call.

Step 2

To redirect an incoming call while not on a call, press Divert.

Step 3

To redirect a held call, first resume the call and then press Divert.

Forward All Calls

Procedure

Step 1

Press Fwd All on a primary line from which you want to forward your calls.

Step 2

Enter a phone number or select an entry from the Call History list.

Step 3

Press Messages to forward all calls to voicemail.

If call forward is active, a Forward All icon is displayed in the line label or the forwarding information

is present in the line directory number (DN).

Note

Step 4

Press Fwd Off to cancel call forwarding.

You can set up conditional call forwarding in the Self Care Portal.Note

Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP)

Basic Operations

Manage Calls