Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.0 (SIP) First Published: October 25, 2013 Last Modified: September 19, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS CHAPTER 1 Getting Started 1 Accessibility Features 1 Cisco IP Phone 7821 1 Phone Connections 1 Buttons and Hardware 3 Phone Screen 6 Cisco IP Phone 7841 6 Phone Connections 6 Buttons and Hardware 8 Phone Screen 11 Cisco IP Phone 7861 11 Phone Connections 11 Buttons and Hardware 13 Phone Screen 15 Power Requirements 16 Power Save and Power Save Plus 16 Power Save 16 Power Save Plus 16 Additional Information 17 CHAPTER 2 Phone Setup 19 Connect Footstand 19 Adjust the Handset Rest 19 CHAPTER 3 B
Contents Place a Call Using the Speakerphone 22 Place a Call Using a Headset 23 Release a Call and Start Another Call 23 Dial an International Number 23 Redial a Number 24 Answer Calls 24 Answer Call Using PickUp 24 Answer Call Using Group PickUp and Group PickUp Number 24 Answer Call Using Group PickUp and Phone Number 25 Answer a Call Using Other PickUp 25 Automatically Answer Calls 25 Respond to Call Waiting Notification 26 Manage Calls 27 Divert a Call 27 Forward All Calls 27 Transfer a Call to Another
Contents CHAPTER 4 Contacts 35 Corporate Directory 35 Dial Contact from Search 35 Search and Dial While on Call 36 Personal Directory 36 Add Personal Directory Entry 37 Edit Personal Directory Entry 37 Delete Personal Directory Entry 37 Sign In and Out of Personal Directory 38 Dial Number from Personal Directory 38 Search for Entry in Personal Directory 38 Fast-Dial Codes with Personal Directory 39 Assign Fast-Dial Code to Personal Directory Entry 39 Place Call Using Fast-Dial Code 39 Delete Fast-Dial Cod
Contents Listen to Voice Messages 48 CHAPTER 7 Calling Features 49 Conference 49 Add Third Party to Conference 50 Combine Calls to Create Conference 50 Swap Between Calls Before Completing a Conference 50 View Conference Participants 51 Remove Conference Participant 51 Meet Me Conference 51 Host a Meet Me Conference 51 Join a Meet Me Conference 52 Speed Dial 52 Pause in Speed Dial 52 Place Call Using Speed-Dial Codes 53 Multilevel Precedence and Preemption 54 Make Priority Call with Login Required 55 Mak
Contents Join Conference on Shared Line 61 Extension Mobility 61 Enable Extension Mobility 62 CHAPTER 8 Advanced Operations 63 Call Functions 63 Agent Greeting 63 Answer 63 Client Matter Code 64 Forced Authorization Code 64 Secure and Nonsecure Indication Tones 64 Shared Lines 65 Feature Buttons and Softkeys 65 Survivable Remote Site Telephony Overview 67 CHAPTER 9 Preferences 71 Adjust Brightness 71 Adjust Headset Sidetone 71 Change Ringtone 72 Line Settings 72 Phone Services 73 CHAPTER 10 Frequentl
Contents Power Outage 81 External Devices 81 Bluetooth Wireless Headset Performance 82 Power Information 82 FCC Compliance Statements 82 FCC Part 15.21 Statement 82 FCC RF Radiation Exposure Statement 82 FCC Receivers and Class B Digital Statement 83 Cisco Product Security Overview 83 CHAPTER 13 Warranty 85 Cisco One-Year Limited Hardware Warranty Terms 85 Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 1 Getting Started • Accessibility Features, page 1 • Cisco IP Phone 7821, page 1 • Cisco IP Phone 7841, page 6 • Cisco IP Phone 7861, page 11 • Power Requirements, page 16 • Power Save and Power Save Plus, page 16 • Additional Information, page 17 Accessibility Features The Cisco IP Phones 7821, 7841, and 7861 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.
Getting Started Phone Connections 1 DC adaptor port (DC48V) (optional). 5 Access port (10/100 PC) connection. 2 AC-to-DC power supply (optional). 6 Auxiliary port (optional). 3 AC power wall plug (optional). 7 Handset connection. 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. 8 Analog headset connection (optional). Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
Getting Started Buttons and Hardware Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
Getting Started Buttons and Hardware 2 Programmable feature buttons Depending on how your system administrator sets up the phone, programmable feature buttons (on each side of the phone screen) provide access to: • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) • Web-based services (for example, a Personal Address Book button) • Call features (for example, a Privacy button) Buttons illuminate to indicate status: • Green, steady: Act
Getting Started Buttons and Hardware 9 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 10 Headset button Toggles the headset on or off. When the headset is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).
Getting Started Phone Screen Phone Screen 1 Header Displays date, time, and directory number. 2 Softkey labels Display softkeys for available features or actions. Cisco IP Phone 7841 Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
Getting Started Phone Connections 1 DC adaptor port (DC48V) (optional). 5 Access port (10/100/1000 PC) connection. 2 AC-to-DC power supply (optional). 6 Auxiliary port (optional). 3 AC power wall plug (optional). 7 Handset connection. 4 Network port (10/100/1000 SW) connection. IEEE 802.3af power enabled. 8 Analog headset connection (optional). Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
Getting Started Buttons and Hardware Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
Getting Started Buttons and Hardware 2 Programmable feature buttons Depending on how your system administrator sets up the phone, programmable feature buttons (on each side of the phone screen) provide access to: • Phone lines and intercom lines • Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features) • Web-based services (for example, a Personal Address Book button) • Call features (for example, a Privacy button) Buttons illuminate to indicate status: • Green, steady: Act
Getting Started Buttons and Hardware 9 Speakerphone button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 10 Headset button Toggles the headset on or off. When the headset is on, the button is lit. 11 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 12 Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).
Getting Started Phone Screen Phone Screen 1 Header Displays date, time, and directory number. 2 Line text label with icon Displays text label and icon for phone or intercom line, speed-dial numbers, or services, depending on your configuration. 3 Primary line details and other phone information Displays line label and call details for the primary line, and other phone information such as placed calls, speed dials, and phone menu listings.
Getting Started Phone Connections 1 DC adaptor port (DC48V). 5 Access port (10/100 PC) connection. 2 AC-to-DC power supply (optional). 6 Auxiliary port. 3 AC power wall plug (optional). 7 Handset connection. 4 Network port (10/100 SW) connection. IEEE 802.3af power enabled. 8 Analog headset connection (optional). Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
Getting Started Buttons and Hardware Buttons and Hardware 1 Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red). 2 Phone screen Shows information about your phone, such as directory number, active call and line status, call duration, softkey options, speed dials, placed calls, and phone menu listings. 3 Softkey buttons Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.
Getting Started Buttons and Hardware 5 Conference button Creates a conference call. 6 Hold/Resume button Places an active call on hold and resumes the held call. 7 Navigation and Select The Navigation and Select button allows you to scroll through menus, highlight items and select the highlighted item.
Getting Started Phone Screen 12 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. 13 Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). Volume button 14 Messages button Autodials your voice messaging system (varies by system). 15 Applications button Opens or closes the Applications menu.
Getting Started Power Requirements Power Requirements The following Cisco-approved power adaptors must be used with the Cisco IP Phones 7821, 7841, and 7861: • Phihong Adaptor (PSC18U-480); Rating: 48 VDC 0.38A • Delta Adaptor (EADP-18VB B); Rating: 48 VDC 0.375A Power Save and Power Save Plus There are two levels of energy-saving modes that your system administrator can set up: • Power Save: The phone display goes blank when not in use for a period of time, reducing the power requirements.
Getting Started Additional Information After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a period of time, a message displays to alert you that the phone is about to power down. At the configured wake time, your phone powers up. Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), contact your system administrator to have your phone reconfigured.
Getting Started Additional Information Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 2 Phone Setup • Connect Footstand, page 19 • Adjust the Handset Rest, page 19 Connect Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. Procedure Step 1 Step 2 Insert the curved connectors into the lower slots. Lift the footstand until the connectors snap into the upper slots. Note Connecting and disconnecting the footstand may require a little more force than you expect.
Phone Setup Adjust the Handset Rest Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Remove the handset from the cradle and pull the plastic tab from the handset rest. Rotate the tab 180 degrees. Hold the tab between two fingers, with the corner notches facing you. Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.
CHAPTER 3 Basic Operations • Clean the Phone Display, page 21 • Make Calls, page 22 • Answer Calls, page 24 • Automatically Answer Calls, page 25 • Respond to Call Waiting Notification, page 26 • Manage Calls, page 27 • Mute Phone, page 29 • Monitor and Record Calls , page 29 • Hold Calls, page 29 • Setup Call Back Notification, page 30 • Call Park, page 31 • Manage Intercom Calls, page 32 • View Phone Information, page 33 • Sign In To the Cisco Unified Communications Self Care Portal, page 34 Clean the
Basic Operations Make Calls Make Calls Predial a Number You can dial a number while your phone is on-hook (without hearing dial tone); this dialing action is called predial. Procedure Step 1 Step 2 Enter a number using the keypad. Go off-hook using one of the following actions: • Lift the handset. • Press Call. • Press Handset . • Press Speakerphone . Place a Call Using the Speakerphone Your administrator can configure your phone so that the speakerphone is disabled.
Basic Operations Place a Call Using a Headset Place a Call Using a Headset Procedure Step 1 Step 2 Step 3 Press New Call. Ensure the headset button is lit. If the headset button is not lit, press Headset Enter a number. . Release a Call and Start Another Call When you are on an active call or dialing, and want to release the call, the following actions occur: • The active call ends. • The phone provides dial tone. • You can dial the new call.
Basic Operations Redial a Number Redial a Number Redial allows you to call the most recently dialed phone number. Procedure Step 1 Step 2 To place a call from any phone line, press Redial. To place the call on a specific phone line, select the line to obtain dial tone and press Redial. Answer Calls Your system administrator sets up the Answer button depending on your call-handling needs and work environment. Typically, the Answer is set up if you have multiple lines.
Basic Operations Answer Call Using Group PickUp and Phone Number • Press Group PickUp to answer a call on a phone outside your pickup group. • If you have multiple lines and want to pick up the call on another line, first press the desired line button, then press Group PickUp. Step 2 Step 3 Enter the group pickup number. If the call rings, press Answer to connect to the call.
Basic Operations Respond to Call Waiting Notification • The headset is connected to the phone and the headset icon appears on the phone screen. Otherwise, calls ring normally and you manually answer them. If the headset icon appears on the phone screen, you can use the Headset button to place and end calls. Your administrator sets the headset as the default audio path for Auto Answer.
Basic Operations Manage Calls • Scroll to display the sessions if the call is on the same line but not visible. • Press the feature button (if available). Step 2 Press the flashing amber line button. Your phone puts the original call on hold automatically and connects the ringing call. Manage Calls Divert a Call Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number. For more information, contact your system administrator.
Basic Operations Transfer a Call to Another Number Related Topics Sign In To the Cisco Unified Communications Self Care Portal, on page 34 Transfer a Call to Another Number Transfer allows you to redirect a connected call from your phone to another number. • You can redirect a single call to another number that you specify. • You can connect two calls to each other without remaining on the line yourself. Procedure Step 1 Step 2 Verify that you are on an active call (not on hold).
Basic Operations Mute Phone Mute Phone Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you. Procedure Step 1 Step 2 Press Mute to turn Mute on. Press Mute again to turn Mute off. Monitor and Record Calls To configure your phone to monitor and record calls, contact your system administrator. Hold Calls Hold allows you to put an active call into a held state.
Basic Operations Respond to a Hold Reversion Notification Procedure Step 1 Step 2 Press the flashing amber Line button. Navigate to the new call using the Navigation cluster and Select button and either press Answer or Select. Respond to a Hold Reversion Notification Hold Reversion notifies you when a call is left on hold.
Basic Operations Call Park Call Park Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from another phone (such as a phone at a coworker’s desk or in a conference room). There are two ways you can park a call: • Park: Allows you to park an active call that you answered on your phone, and retrieve it from another phone in the Cisco Unified Communications Manager system.
Basic Operations Park a Call Using Manual Directed Call Park Park a Call Using Manual Directed Call Park Procedure Step 1 Step 2 Step 3 Step 4 Step 5 During a call, press Transfer . Enter the Directed Call number where you will park the call. Press Transfer again to finish parking the call and then hang up. Retrieve the call from any other Cisco IP Phone in your network as follows: a) Enter the park retrieval prefix. b) Dial the Directed Call number.
Basic Operations Place a Dialable Intercom Call Step 2 Step 3 Listen for the intercom alert tone, then begin speaking. Press Intercom to end the call. Place a Dialable Intercom Call Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. When you place an intercom call, the recipient’s phone autoanswers with mute activated (whisper mode) and broadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices is active.
Basic Operations Sign In To the Cisco Unified Communications Self Care Portal • Unified Video Advantage • Last Upgrade • Backlight On Times • Backlight On Duration • Backlight Idle Time • Days Backlight Not Active Procedure Step 1 Step 2 Step 3 Press Applications . Select Phone Information. Press Exit to return to the Applications screen.
CHAPTER 4 Contacts • Corporate Directory, page 35 • Personal Directory, page 36 • Fast-Dial Codes with Personal Directory, page 39 • Cisco WebDialer, page 40 Corporate Directory The Corporate Directory menu contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory. Dial Contact from Search Procedure Step 1 Step 2 Step 3 Press Contacts . Select Corporate Directory.
Contacts Search and Dial While on Call • Press the contact label number. • Press a line button. • Press Speakerphone • Press Headset . . • Pick up the handset. Search and Dial While on Call Procedure Step 1 Step 2 Step 3 Press Contacts . Select Corporate Directory. Select one of the following options: • First Name • Last Name • Number Step 4 Step 5 Enter the search criteria information, press Submit, and select a contact. Perform one of the following actions: • Press Dial.
Contacts Add Personal Directory Entry Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/ sw/voicesw/ps556/products_user_guide_list.html. Add Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Contacts . Sign in to Personal Directory. Select Personal Address Book. Press Submit. Press New and enter a name or nick name. Press Phones and enter the phone number along with require access codes. Press Submit.
Contacts Sign In and Out of Personal Directory Step 5 You may need to select More first. Press OK to confirm the deletion. Sign In and Out of Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Press Contacts . Select Personal Directory. Enter the user ID and PIN, and press Submit. Select Log Out, press Select, and then press OK. Dial Number from Personal Directory Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Contacts . Sign in to Personal Directory.
Contacts Fast-Dial Codes with Personal Directory • Nickname Step 5 Enter the search criteria information and press Submit. Fast-Dial Codes with Personal Directory You manage the fast-dial codes with Personal Directory using the Contacts menu on your phone. Assign Fast-Dial Code to Personal Directory Entry Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Contacts . Select Personal Directory. Select Personal Address Book. Enter the name and press Submit.
Contacts Delete Fast-Dial Code Delete Fast-Dial Code Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Contacts . Sign in to the Personal Directory. Select Personal Fast Dials and search for a fast-dial code. Select the required code and press Remove. Select the index and press Remove. Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items in a web browser. For more information, contact your system administrator.
Contacts Sign Out of Cisco WebDialer • Preferred device Step 3 Step 4 Step 5 Choose a line or a phone. Note If you have one phone with a single line, the appropriate phone and line are automatically selected. If you have more than one phone of the same type, the list identifies the phone by device type and MAC address. To display the MAC address on your phone, select Applications > Phone Information.
Contacts Sign Out of Cisco WebDialer Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 5 Call History • Call History Overview, page 43 • View Call History, page 44 • View Call Record Details, page 44 • Filter Call History , page 44 • Dial From Call History, page 45 • Edit Phone Number, page 45 • Clear Call History , page 46 • Delete Call Record , page 46 Call History Overview Call History allows you to view information about the most recent 150 calls on your phone.
Call History View Call History View Call History Procedure Step 1 Step 2 Step 3 Step 4 Press Applications. Select Call History. Scroll and select a call record or call group if available. Press Exit to return to the Applications screen. View Call Record Details Procedure Step 1 Step 2 If you are on a connected call, press Show Details to show the Call Details screen. This screen displays call information for a single call, including call duration, and updates every second.
Call History Dial From Call History Dial From Call History If the phone is in idle state, press down on the Navigation cluster and Select button to display the On-Hook Dialing screen. If the phone is not in idle state, perform the following steps. Procedure Step 1 Step 2 Press Applications and select Call History. Select the call record that you want to dial and perform one of the following: • Press Call. • Pick up the handset. • Press Details. • Press Speakerphone or Headset . • Press Select.
Call History Clear Call History Clear Call History Procedure Step 1 Step 2 Step 3 Step 4 Press Applications and select Call History. Select All Lines or the required line. Press Clear and then press Delete to delete the call history list. Press Cancel to go back to the Call History screen. Delete Call Record Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Applications and select Call History. Highlight the individual call record or call group that you want to delete.
CHAPTER 6 Voicemail • Voicemail Overview, page 47 • Check for Voice Messages, page 47 • Access Voicemail, page 48 • Listen to Voice Messages, page 48 Voicemail Overview Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses. For information about the commands that your voicemail service supports, see the voicemail service user documentation.
Voicemail Access Voicemail Related Topics Sign In To the Cisco Unified Communications Self Care Portal, on page 34 Access Voicemail Procedure Step 1 Step 2 Press Messages . Follow the voice prompts. Listen to Voice Messages Procedure Step 1 To listen to voice messages, do one of the following: • Press Messages . • Press the line button and then, Voicemail Step 2 . Follow the prompts to listen to your voice message.
CHAPTER 7 Calling Features • Conference, page 49 • Meet Me Conference, page 51 • Speed Dial, page 52 • Multilevel Precedence and Preemption, page 54 • Do Not Disturb, page 56 • Line Status, page 56 • Malicious Call Identification, page 57 • Cisco Extension Mobility , page 57 • Mobile Connect, page 58 • Hunt Groups, page 60 • cBarge, page 61 Conference Conference allows you to talk simultaneously with multiple parties.
Calling Features Add Third Party to Conference Add Third Party to Conference Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Verify that you are on an active call (not on hold). Press Conference. Enter the phone number for the party that you want to add or press a speed dial button. Wait for the party to answer, or skip to step 5 while the call is ringing. Press Conference again. The conference begins. Step 6 (Optional) Repeat these steps to add more parties, if desired.
Calling Features View Conference Participants View Conference Participants You can view the details of the last 16 participants who joined the conference. Procedure While in a conference, press Details to view a list of participants. Note When you place a call to another party and the person that you called creates a conference with a third phone, the Details softkey displays only for the person who created the conference.
Calling Features Join a Meet Me Conference Join a Meet Me Conference Procedure Step 1 Step 2 Dial the Meet Me phone number that the conference host provided. If you hear a busy tone, the host has not yet joined the conference. In this case, hang up and try your call again. Speed Dial Speed Dial allows you to press a button and enter a preset code to place a call. Before you can use Speed Dial features on your phone, you must set up speed-dial on your Self Care Portal.
Calling Features Place Call Using Speed-Dial Codes Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) represent a pause of 4 seconds. Note Before you configure the speed-dial, try to dial the specified digits manually at least once to ensure that the digit sequence is correct. The phone does not save the FAC, CMC, or additional digits from the speed dial in the call history.
Calling Features Multilevel Precedence and Preemption Multilevel Precedence and Preemption In some environments, such as military or government offices, you may need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: • Precedence indicates the priority associated with a call.
Calling Features Make Priority Call with Login Required If you want to accept a higher priority call, answer the call as usual. If necessary, end an active call first. If you hear a continuous tone interrupting your call, you or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through to the intended party.
Calling Features Do Not Disturb Do Not Disturb Do Not Disturb (DND) allows you to turn off one of the following incoming call indicators: • The ringer on your phone • The ringer and any visual notification that you have an incoming call When DND is enabled, your incoming calls forward to another number, such as your voicemail, if it is set up and the call is not saved or listed in your Call History. The DND feature affects all lines on a phone. The feature does not affect intercom or 911 calls.
Calling Features Malicious Call Identification Line status indicators can be set up on speed-dial buttons by your system administrator and can be used with these features: Speed Dial Allows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitored line is unavailable, the Line Status button changes to a normal speed-dial button. Directed Call Park Allows you to monitor the line status of and dial a Directed Call Park number on a speed-dial button.
Calling Features Enable Extension Mobility Enable Extension Mobility Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Press Applications. Select Extension Mobility (name can vary, including EM Service). Enter your user ID and PIN (provided by your system administrator). Select a device profile if prompted. Press Applications to sign out. Select Services. Select Extension Mobility. Step 8 Press Yes when prompted to sign out.
Calling Features Enable Mobile Connect Enable Mobile Connect Procedure Step 1 Step 2 Step 3 Press Mobility to display the current remote destination status (Enabled or Disabled). Press Select to change the status. Press Exit. Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone Procedure Step 1 Step 2 Step 3 Press Mobility or To Mobile to display the current remote destination status (Enabled or Disabled). Press Select to change the status. Press Exit.
Calling Features Switch a Mobile Call to the Desk Phone Switch a Mobile Call to the Desk Phone Procedure Step 1 Step 2 Step 3 Select a line on your desk phone. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone. Hand Off a Call from a Mobile Phone to the Desk Phone Procedure Step 1 While on your mobile phone, enter the access code for the hand off feature.
Calling Features Display Queue Statistics Step 2 Press Hunt Group again to sign out. Display Queue Statistics Use the queue statistics to check the status of the hunt group queue. Procedure Step 1 Press QueueStatus. The Queue status window appears. Step 2 To refresh the statistics, press Refresh. Step 3 To exit, press Exit. cBarge The cBarge feature allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line.
Calling Features Extension Mobility Enable Extension Mobility Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Applications . Select EM Service (name can vary). Enter your user ID and PIN (provided by your system administrator). If prompted, select a device profile. To sign out, press Applications . Select Services. Select EM Service (name can vary). When prompted to sign out, press Yes. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 8 Advanced Operations • Call Functions, page 63 • Feature Buttons and Softkeys, page 65 • Survivable Remote Site Telephony Overview, page 67 Call Functions This section provides information about some of the advanced call functions that are available on Cisco IP Phones. Agent Greeting Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call, such as a customer call, before you begin the conversation with the caller.
Advanced Operations Client Matter Code If an incoming call has been call forwarded from another phone, you may see additional information to identify that the call has been forwarded. Additional information can identify the caller details. For more information, contact your system administrator. When you receive a call, the phone number that displays on the screen contains the string of digits that you can dial to contact the caller.
Advanced Operations Shared Lines When the Play Secure Indication Tone option is enabled (True), the following circumstances determine the type of tone the protected phone plays: • If end-to-end secure media is established and the call status is secure, the phone plays the secure indication tone (three long beeps with pauses) • If end-to-end nonsecure media is established and the call status is not secure, the phone plays the nonsecure indication tone (six short beeps with brief pauses) • When the Play Secu
Advanced Operations Feature Buttons and Softkeys For more information, contact your system administrator.
Advanced Operations Survivable Remote Site Telephony Overview Feature name Dedicated feature button Programmable feature button Softkey Quality Reporting Tool (QRT) X X Redial X X Monitoring and recording X Speed Dial X Speed Dial Line Status X Transfer X X X Survivable Remote Site Telephony Overview If communication between your phone and the Cisco Unified Communications Manager is interrupted, you receive an alert message on your phone.
Advanced Operations Survivable Remote Site Telephony Overview Feature Supported Conference List No Transfer Yes Transfer to Active Calls (Direct Transfer) No Auto Answer Yes Call Waiting Yes Caller ID Yes Notes Audible Message Waiting Indicator Yes All Calls Programmable Line Key Yes Answer Programmable Line Key Yes Unified Session Presentation Yes Conference is the only feature supported.
Advanced Operations Survivable Remote Site Telephony Overview Feature Supported Notes Directed Call Park No The softkey is not displayed. Line Status Partial Line Status feature key works like Speed Dial keys. Hold Reversion No Calls remain on hold indefinitely. Remote Hold No Calls appear as Local Hold calls. Meet Me No The Meet Me softkey is not displayed. PickUp No The softkey causes no action. Group PickUp No The softkey causes no action.
Advanced Operations Survivable Remote Site Telephony Overview Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 9 Preferences • Adjust Brightness, page 71 • Adjust Headset Sidetone, page 71 • Change Ringtone, page 72 • Line Settings, page 72 • Phone Services , page 73 Adjust Brightness Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Press Applications . Select Preferences. Select Brightness. Use the left and right arrows on the Navigation pad to adjust the brightness. Press Save to set the brightness, or press Cancel to exit.
Preferences Change Ringtone Procedure Step 1 Step 2 Step 3 Step 4 Press Applications . Select Preferences. Select Headset Sidetone. Select one of the following sidetone levels: • High • Normal • Low • Off Step 5 Press Return to return to the Preferences screen. Change Ringtone You can customize how your phone indicates an incoming call. You can also adjust the ringer volume for your phone. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Press Applications . Select Preferences.
Preferences Phone Services You can change your line settings using the Cisco Unified Communications Self Care Portal. For information, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/ products/sw/voicesw/ps556/products_user_guide_list.html. Phone Services Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings).
Preferences Phone Services Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 10 Frequently Asked Questions • Frequently Asked Questions, page 75 Frequently Asked Questions The following section describes the FAQs. Why don’t I see the icons shown in the documentation on my phone screen? Many of the phone screen icons are applicable only to the Cisco IP Phone 7841. Can I use the second line on my Cisco IP Phone 7821 as a feature button? Yes. If you do not require two phone lines, your system administrator can set up a feature on your second line.
Frequently Asked Questions Frequently Asked Questions Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 11 Troubleshooting • Conference Button and Softkey Unresponsive, page 77 • Meet Me Conference Busy Tone, page 77 • Cannot Sign In to Personal Directory, page 78 • No Caller ID on Remote Hold, page 78 • Cannot Access Self Care Portal, page 78 • Security Error Message, page 79 Conference Button and Softkey Unresponsive Problem You have set up a conference call, but the Conf softkey is not available and the Conference button is unresponsive.
Troubleshooting Cannot Sign In to Personal Directory Solution Try calling back again. Cannot Sign In to Personal Directory Problem You are unable to sign in to your personal directory. Possible Cause • You are using your password to sign in, not your personal identification number (PIN). • Your PIN needs to be reset. Solution • Use your PIN, not your password. • Contact your system administrator.
Troubleshooting Security Error Message Possible Cause Your password needs to be reset or your administrator may have changed your access to the pages. Solution Contact your system administrator. Security Error Message Problem Your phone displays Security Error. Cause Your phone firmware has identified an internal error. Solution If the message persists, contact your system administrator. Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
Troubleshooting Security Error Message Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 12 Product Safety and Security • Safety and Performance Information, page 81 • FCC Compliance Statements, page 82 • Cisco Product Security Overview, page 83 Safety and Performance Information Power Outage Power outages and other devices can affect your Cisco IP Phone. Your access to emergency service through the phone requires that the phone receive power. If a power interruption occurs, Service and Emergency Calling Service dialing will not function until power is restored.
Product Safety and Security Bluetooth Wireless Headset Performance • Use shielded cables for the external device, or use cables with a better shield and connector. • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of external devices, cables, and connectors.
Product Safety and Security FCC Receivers and Class B Digital Statement FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Product Safety and Security Cisco Product Security Overview Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
CHAPTER 13 Warranty • Cisco One-Year Limited Hardware Warranty Terms, page 85 Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty.
Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 7821, 7841, and 7861 User Guide for Cisco Unified Communications Manager 10.
