User guide

Obtaining Technical Assistance

Release Notes for Cisco 7200/7400 Series Manager Release 1.1 on Solaris

78-14030-01

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority

level 1 or priority level 2; these classifications are assigned when severe network

degradation significantly impacts business operations. When you contact the TAC

Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will

automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country,

go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the

level of Cisco support services to which your company is entitled; for example,

SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In

addition, please have available your service agreement number and your product

serial number.

This document is to be used in conjunction with the documents listed in the “Documentation Roadmap” section.

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Me Browsing, FormShare, FrameShare, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ

FastTrack, the iQ Logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, ScriptBuilder, ScriptShare,

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registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of

the word partner does not imply a partnership relationship between Cisco and any other company. (0110R)