Specifications

CHAPTER

5-1

Cisco 7100 Series VPN Router Installation and Configuration Guide

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Troubleshooting the Installation

Your Cisco 7100 series router went through extensive testing before leaving the factory. However, if you

encounter problems starting the router, use the information in this chapter to help isolate the cause of the

problems. This chapter contains the following sections:

• Troubleshooting Overview, page 5-1

• Troubleshooting the Power Subsystem, page 5-4

• Troubleshooting the Processor Subsystem, page 5-4

• Troubleshooting the Cooling Subsystem, page 5-6

These procedures assume that you are troubleshooting the initial system startup, and that your router is

in the original factory configuration. If you have removed or replaced components or changed any

default settings, the recommendations in this chapter might not apply. Review the safety warnings listed

in the publication Regulatory Compliance and Safety Information for Cisco 7100 Series VPN Routers

that accompanied your Cisco 7100 series router before using the troubleshooting procedures in this

chapter.

Troubleshooting Overview

This section describes the troubleshooting methods used in this chapter and describes how Cisco 7100

series routers are divided into subsystems for more efficient problem solving.

Figure 5-1 shows the general troubleshooting strategy described in this chapter. Refer to this chart, as

necessary, to follow the steps to isolate problems to a specific subsystem; then resolve the problem if

possible.

Before You Call for Technical Assistance

If you are unable to easily solve the problem, contact a customer service representative for assistance

and further instructions. See “Obtaining Technical Assistance” section on page -xx for additional

information. Provide the representative with the following information:

• Date you received the router

• Chassis serial number

• Type of software and release number

• Brief description of the problem you are having

• Brief explanation of the steps you have taken to isolate and resolve the problem