User guide

Marywood University
Cisco 7962 Phone Instructions
Page 2 of 4 Summer 2012
Version 1
Marywood University Cisco Phone Quick Help P a g e | 2
6. Checking Voice Mail from Another Extension other than your own
a. Select the Messages Button or dial 8444
b. Select the asterisk * key
c. You are prompted to enter your id # (which is your extension e.g. x4304)
d. Select the pound # key to confirm
e. After the prompt, enter your password, select the pound # key to confirm
f. Follow Operator Options – e.g. To hear new messages press 1
7. Checking Voice Mail from Outside Line
a. Dial main phone # [phone]), enter your extension, wait until you hear the message
b. Select the asterisk * key
c. You are prompted to enter your id # (which is your school extension e.g. x4304)
d. Select the pound # key to confirm
e. You are prompted to enter your password, select the pound # key to confirm
f. Follow Operator Options – e.g. To hear new messages press 1, etc.
NOTE: To check voicemail on the old phone system, dial 570-961-4777 and follow the prompts
8. Call Forwarding – All Calls To Your Voice Mail or another extension
a. Select the CFwdAll or FwdAll softkey button
b. Listen for 2 beeps
c. Press messages button, or another extension number, then hear confirming tone
d. The phone will automatically hang up
e. Confirm completion of forwarding by looking at animated icon in upper right corner next to your
extension number
f. To Remove Call Forwarding – hit the CFwdAll or Fwd Off softkey buttons
g. The phone will automatically hang up
h. Note: You can’t forward or un-forward your phone from another location
9. Call Transfer – To Another Extension
a. While the call is active… Select the Transfer softkey button
b. Dial the extension # you want to transfer the call to
c. For a warm hand-off
 Wait for answer
 Tell the recipient who is calling (they’re on hold)
d. Select the Transfer softkey button again and hang up your phone
e. The call is now connected
If the recipient does not want to speak to the caller, you must select the EndCall softkey button (which ends
Transfer sequence) the select the Resume softkey button (to resume the call) and handle the call.
10. Call Transfer – To Another Extension’s Voicemail
a. While the call is active… Select the Transfer softkey button
b. Dial the * key, then the extension to receive the call, then the Transfer softkey button
c. The call will then go to their voicemail