Specifications

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Cisco SN 5428-2 Storage Router Software Configuration Guide
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Chapter 11 Maintaining and Managing the SN 5428-2 Storage Router
Gathering Troubleshooting Information
92167 Apr-10-2002 19:14:06 tmpcrash.txt
226 Transfer complete
ftp: 374 bytes received in 0.02Seconds 23.38Kbytes/sec.
ftp> binary
200 Type set to I, binary mode
ftp> get
(remote-file) messages0
(local-file) SN5428-2Sys1_Messages
200 Port set okay
150 Opening BINARY mode data connection
226 Transfer complete
40863 bytes received in 0.049 seconds (8.1e+02 Kbytes/s)
ftp> bye
221 Bye...see you later
If you had to remove the restriction on the management interface before proceeding with the FTP
session, return to the CLI session and re-enable the restriction, using the following procedure.
Understanding Diagnostics
The SN 5428-2 Storage Router normally performs hardware diagnostics when the unit is powered up. A
message displays during the power up process, indicating that hardware diagnostics can be skipped if
the Escape key is pressed within five seconds. If the Escape key is pressed, all hardware diagnostics are
bypassed for this reboot only. If no key is pressed, diagnostics will begin after the five second wait period
expired.
If a hardware diagnostic fails, the storage router halts. The boot process cannot be reinitiated. If you
experience a hardware diagnostic failure, contact Cisco technical support personnel as described in the
“Obtaining Technical Assistance” section on page xiii for further instructions.
The SN 5428-2 performs additional “soft” diagnostics after the hardware diagnostics complete on power
up and after every system reboot. If necessary, the soft diagnostics can be bypassed, using the reboot
command with the fast keyword.
If you experience problems with soft diagnostics, contact Cisco technical support personnel for
assistance.
Capturing System Messages at Bootup
The SN 5428-2 Storage Router logs a variety of messages to the console during the system boot process.
If you are experiencing problems with the storage router, it may be helpful to capture these messages.
Use the console interface to perform the boot process and capture the console log using typical external
methods.
Command Description
Step 1
show restrict Verify that port 21 on the management interface is currently open.
Step 2
restrict mgmt ftp Close the management interface to FTP functions. No FTP
functions will be allowed.