Operation Manual
Customizing Standard Features
Customizing Phone Softkeys
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 65
3
STEP  4 Click Submit All Changes.
Programmable Softkeys
The Cisco SPA300 Series and Cisco SPA500 Series IP Phones provide six 
programmable softkeys (fields PSK 1 through PSK 6). These keys can be defined 
by either a speed dial script or an XML service script.
To configure programmable softkeys:
STEP 1 Click Admin Login > advanced > Voice > Phone.
STEP  2 (Cisco SPA525G or Cisco SPA525G2 only) Under Programmable Softkey Enable, 
choose yes to enable.
To configure a speed dial script, enter the following in the PSK field:
fnc=sd;ext=extensionname@$PROXY;vid=outboundextnum;nme=name
where 
fnc
 is the function of the key (speed dial), ext (
extensionname
) is the 
extension being dialed, 
vid
 is the extension on the calling phone from which the 
outbound call is sent, and 
name
 is the name of the speed dial being configured.
Vertical service activation codes (* codes) are supported in speed dial 
configurations.
The 
name
 field displays on the softkey on the IP phone screen. Cisco recommends 
a maximum of 8 characters for a Cisco SPA30X or Cisco SPA50X phone and 10 
characters for a Cisco SPA525G or Cisco SPA525G2 phone. If more characters 
are used, the label can be truncated on the IP phone screen.
To configure an XML script, enter the following in the PSK field:
fnc=xml;url=http://scriptURL.xml;nme=scriptname
where 
fnc
 is the function of the key (an XML script), 
scriptURL.xml
 is the URL 
where the script is located, and 
scriptname
 is the name of the script.
The 
scriptname
 field displays on the softkey on the IP phone screen. Cisco 
recommends a maximum of 8 characters for a Cisco SPA300 Series or 
Cisco SPA500 Series phone and 10 characters for a Cisco SPA525G or 
Cisco SPA525G2 phone. If more characters are used, the label can be truncated 
on the IP phone screen.
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