Operation Manual

Customizing Standard Features
Customizing Phone Softkeys
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 61
3
The table below lists each softkey and the phone state under which the softkey
displays. You can have a maximum of 16 softkeys for each call state field.
Keyword Key Label Definition Available Phone
States
acd_login Login Logs user in to Automatic Call
Distribution (ACD).
Idle
acd_logout Logout Logs user out of ACD. Idle
alpha Alpha Enter alphabetic characters in a
data entry field.
Off-Hook, Dialing
Input
answer Answer Answers an incoming call. Ringing
avail Avail Denotes that a user who is
logged in to an ACD server has
set his status as available.
Idle
barge Barge Allows another user to interrupt
a shared call.
Shared-Active,
Shared-Held
bxfer BlindXfer/
bxfer
Performs a blind call transfer
(transfers a call without
speaking to the party to whom
the call is transferred). Requires
that Blind Xfer Serv is enabled.
Connected,
Connected
cancel Cancel Cancels a call (for example,
when conferencing a call and
the second party is not
answering).
Dialing Input
cfwd Forward Forwards all calls to a specified
number.
Idle, Off-Hook,
Hold, Shared-
Active, Shared-
Held
chkcfwd Clr Fwd/-
cfwd
Deactivates call forwarding. Idle
chkdnd Clr DND/-
dnd
Deactivates Do Not Disturb. Idle
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