Cisco 504 IP phone An Administrator's Guide
Contents Introduction to Horizon ........................................................................................................... 4 SETTING UP YOUR PHONE .................................................................................................... 5 What you’ll need.....................................................................................................................................5 Assembling the phone ........................................................................
Attended Call Transfer .........................................................................................................................19 Three-way Conference .........................................................................................................................19 Call Recording......................................................................................................................................19 USEFUL SERVICE CODES ...............................................
Welcome to your new, fully integrated Cisco IP phone on the Horizon service. As an administrator, the Cisco 504 IP phone gives you everything you need to help your organisation make better and more cost-effective use of its communications. Connected to Horizon's single, easy-to-use web portal and feature-rich interface you'll be able to: Have complete control over how to integrate and manage all your fixed phones within a single, unified company-wide system.
SETTING UP YOUR PHONE What you’ll need Before you begin installing your service, please make sure you have the following equipment: A Cisco 504 phone body. A handset and cord. A desk stand. A CAT 5 Ethernet computer cable, to connect the phone to your router. A power supply unit, including a plug lead and clip, assuming you're not using Power Over Ethernet switches or ports.
Connecting to your router Before connecting the service, make sure your router is set up to perform NAT (Network Address Translation) and act as a DHCP server - normally a default setting on most routers (a fixed IP address is not supported). Next, plug the Ethernet cable from the phone into your router. Once powered up, an IP address should automatically be allocated to the phone through DHCP.
Connecting the Service To complete the connection process, you’ll now need to: Plug the computer cable into a spare port on your router or switch. Connect the power supply unit into the nearest socket if not using PoE. The phone will power up and your phone number will appear on the display. Pick up the handset. You should hear a dial tone. If you can’t, turn off the router and unplug the phone; wait one minute, then turn your router back on.
Your phone's display and buttons 1) Handset - pick up to answer or make calls. 2) Message Waiting Indicator. When lit: Red - you have a new voice mail message. Flashing red - you have an incoming call. 3) Screen. Typically, this will display the: Date and time Phone station name Line extensions Softkey options Startup logo and screen saver. 4) Line keys.
Green: Line is idle. Red (steady): Line is active or in use. Red (blinking): Line is on hold. Amber: Line is unregistered (cannot be used). Flashing Amber: The phone is not connected to the network. 5) Softkey buttons. Press to perform the action shown directly above it on the screen e.g. Redial. 6) Navigation button. Press up or down to scroll through menu items on the LCD screen. 7) Messages button. Press to access voicemail (once set up by the system administrator). 8) Hold button.
USING YOUR PHONE Using Line Keys Situated in the top right of your handset, the two line key buttons let you: make a second call while the first call on hold take a second call while another is in progress (if Call Waiting is on) switch between the two different calls. Your Cisco 504 shows up to two incoming calls on the lines you have set up. The other line keys can be used for other Horizon services, such as Busy Light fields.
Handling Missed Calls If you miss a call, you’ll see a Missed Call “banner” on-screen. To see missed calls: Press Miss Highlight the number Then press Dial to call or Option to delete. Use EditDial to change the number before calling. Do Not Disturb To stop incoming calls to your phone, you have the ability to set up the Do Not Disturb feature on it.
Push the speaker button. Once you have a dial tone: Dial your number Press Dial to place the call Remember, you don’t need to dial 9 first in order to get an outside line with Horizon. To select a number you’ve called before, press the Redial soft key. Use the navigation button to scroll up and down the list and highlight the number you want to dial. Then either: pick up the handset (the call will automatically connect) or press the Dial soft key.
You’ll know if there’s a second incoming call by: The second line button flashing red. The over-display light flashing red. A single beep from the handset. To switch to the second call, press the flashing red line button. At this point the active call is shown by the line button flashing red and an arrow icon displayed next to it on the screen. The first call is now on hold. The relevant line button will appear as a constant red and a doubleheaded arrow icon will be displayed next to it on the screen.
PERSONALISING YOUR PHONE To add a wide range of phone-specific features, press the Setup button now see a list of on-screen options. These are: on the keypad. You'll Directories The Cisco 504 stores a company-wide directory, enabling you to search for other users by name or site. It also enables you to store your own personal contacts, but these must first be set up on the Horizon system. Any personal lists set up on the phone only will be deleted whenever there's a software or firmware refresh/upgrade.
Click Setup followed by Call History option Under the Call History menu, you can view these call categories: Redial List Missed calls. Received calls. Placed calls. If you’re part of a Hunt Group, any calls which have passed on to your extension will also be displayed. To navigate the list, click on the “Up” and “Down” keys to highlight an entry. You can then choose to: Dial that number. Edit the number before dialling. Delete the entry. Add it to the address book. Each log stores up to 60 entries.
Changing the screen contrast Click Setup Adjust the contrast as needed To reduce the contrast, press the left navigation button. To increase it, press the right. Then press Save. Setting the back light timer Go to Preferences. Press Select. Go to Back Light Timer. Press Select Then press Option repeatedly to view the available options: Always On, Off, 10s, 20s and 30s. Choose your option and press OK.
Click Setup Go to Restart. Press Select. Press OK to confirm The Factory Reset option, below the Restart option, should never be used. The information contained within this document, or subsequently provided, whether verbally or in documentary form, is confidential to Gamma and is provided to the organisation named within this document only. It shall not be published, disclosed or reproduced wholly or in part to any other party without our prior written consent.
CALL HANDLING FEATURES Hold Pushing the Hold softkey puts the caller on hold with music. To return to the original caller, press the flashing red line button for that call. Call Pickup Lets you pick up calls from other extensions, if they're part of a Call Pickup group. To set up a group: key *88 + the extension. Note: Call Pickup only applies to users within the same site. Call Park Puts a caller on hold and allows it to be picked up by anyone in your Call Park group.
Attended Call Transfer Press Transfer soft key when a call is in progress. You’ll hear a secondary dial tone. Dial the number to which you want to transfer the call. When the person answers, ask whether they want to take the call. If yes, press the Transfer soft key and hang up. If no, press the Transfer soft key to return to the original caller. N-way Conference Press the Conf soft key once connected to put the first call on hold. You'll now hear a secondary dial tone.
USEFUL SERVICE CODES 8400 Voicemail for your phone 8500 Voicemail for any phone (requires PIN number) 08450340499 Voicemail access from a land line or mobile phone 08450340495 Divert all calls to this phone 08450340496 Forward on Network Failure - Turn off from another phone 08450340497 Forward on Network Failure - Turn on from another phone 08450340498 Forward on Network Failure - Check status from another phone Other Codes 1426 Divert on no answer to phone - Turn off 1400 Forward all Calls to Voicemail
*56 Call Waiting - Turn on 1421 Forward calls in sequence - Turn on *57 Call Waiting - Turn off 1440 Forward calls in sequence - Status 1408 Voice mail to e-mail - Turn off 1422 Forward calls simultaneously - Turn off 1409 Voice mail to e-mail - Turn on 1423 Forward calls simultaneously - Turn on 1410 Voice mail alerts to SMS - Turn off 1441 Forward calls simultaneously - Status 1411 Voice mail alerts to SMS - Turn on 1406 Withhold number - Turn off 1434 Voice mail to e-mail - Status 1407 Withh
Troubleshooting guide We'll always aim to give you the best service possible. However, no system can be guaranteed to run error-free all the time. Here are a few issues that may arise - and how you can solve them. The handset shows an on-screen extension, but is also showing an amber light on the line key. This means it's successfully downloaded its configuration but hasn't been registered on Horizon.
If you think the handset hasn't been configured properly, call our support team for more help. The handset displays an "Initialising Network" message constantly This means the handset can't connect to the local network. Before raising a fault, try the following: Check the connection from the handset to the router/switch, to ensure it's receiving a signal. Swap out Cat 5 cables and check ports, as well as connections on all wires. Plug the handset into a different port that you know definitely works.
Who do I contact? If you have any questions about the Horizon service, or want to report a fault after performing one of the checks in the Troubleshooting Guide, please contact: Insert Support Desk Name Insert Support Desk Opening hours Insert Support Desk Numbers Insert Support Desk Email address The information contained within this document, or subsequently provided, whether verbally or in documentary form, is confidential to Gamma and is provided to the organisation named within this document only.
