Getting Started Guide for Cisco Digital Media Players Revised: November 8, 2010 78-19212-02 (A0) This guide explains how to set up a Cisco Digital Media Player in your network. It assumes that your DMP firmware reports a “build date” after October 2010. Tip This information is updated as needed. Its newest and best revision is on Cisco.com. You can help us to improve. Please submit review comments from the feedback form that accompanies this communication on Cisco.com.
Start Here Start Here • Important Safety Warnings, page 2 • Cisco DMS Overview, page 3 • Plan and Prepare, page 7 Important Safety Warnings Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
Start Here General Precautions Observe the following precautions. • Never open the equipment. Only an authorized technician should service its components. • If any of the following conditions occur, unplug the equipment and contact an authorized technician. – The power cable, extension cord, or plug is damaged. – Any foreign object has entered the equipment. – The equipment has been exposed to any liquid. – The equipment has been dropped or damaged.
Start Here DMP Overview Cisco Digital Media Players (DMPs) are highly reliable, compact, solid-state devices for IP networks. DMPs process High Definition and Standard Definition video, multimedia and animations, web pages, and other supported content types for playback. You expose targeted audiences to this programming when you schedule its availability — live or on demand — on a public presentation system that is attached to a DMP.
Start Here Note StadiumVision deployments should avoid using DMPDM, except to check the firmware’s “build date” or release version number. For other tasks, please use the management dashboard software and documentation that came with your StadiumVision purchase. Tip A software user guide for DMPDM is available on Cisco.com. See http://cisco.com/go/dms/dmpdm. TVzilla A Cisco-customized web browser is sometimes preinstalled on DMPs. We call this browser TVzilla.
Start Here Optional DMP Accessories Note We reserve the right to introduce, redesign, or discontinue any accessory as needed. We have designed optional accessories to enhance your DMP experience. For example, you might order handheld remote control units or VESA-compliant mount kits. Remote Controls Cisco sells handheld remote control units that you can use to operate DMPs. We sell these optional remote control units separately to conserve natural resources and prevent needless waste.
Start Here Plan and Prepare • Consider How You Will Use and Manage Your DMP, page 7 • Qualify a Location for Setup, page 8 • Unpack the Equipment, page 11 Consider How You Will Use and Manage Your DMP Tip Cisco Medianet technologies can help you to manage the DMPs in your network. To understand DMP support for Medianet, see User Guide for Cisco Digital Media Suite on Cisco.com. An organization might buy and use one DMP in isolation but this is rarely the case.
Start Here Centrally Manage IPTV Services Cisco Cast features help your organization to deliver video-on-demand and live broadcast TV channels over a local, regional, or global IP network of DMPs and their attached presentation systems — such as Cisco-branded displays in our LCD Professional series. • Browse or search with interactive on-screen menus and program guides.
Start Here General Environmental Conditions Table 1 describes the temperature, humidity, and altitude ranges that a DMP can tolerate. Table 1 Environmental Tolerance Ranges Measurable Condition Model Supported Range Temperature (Ambient) DMP 4305G Operating — long-term or short-term DMP 4310G DMP 4400G DMP 4305G Nonoperating or storage DMP 4310G DMP 4400G Min. 41°F 5°C Max 104°F 40°C Min. 32°F 0°C Max. 122°F 50°C Min. 41°F 5°C Max 104°F 40°C Min. –4°F –20°C Max.
Start Here Table 1 Environmental Tolerance Ranges (continued) Measurable Condition Model Supported Range Altitude (Above sea level) DMP 4305G Operating, nonoperating, and storage DMP 4310G DMP 4400G Min. 0 ft 0 m Max. 13,780 ft 4,200 m Min. 0 ft 0 m Max. 13,780 ft 4,200 m Min. 0 ft 0 m Max. 13,780 ft 4,200 m Site-Specific Conditions Assess each location where you might want to use this equipment.
Connect Equipment Unpack the Equipment • Check Package Contents, page 11 • Start to Keep Records Now, page 11 Check Package Contents The shipping container that you received contains your equipment product kit. This kit contains a printed packing list. Compare the packing list to the kit. The packing list tells you how to request a replacement if anything is missing from the kit, is defective, or is damaged. Note Do not discard or recycle the printed packing list. You will use it.
Connect Equipment Physical Interfaces (I/O Ports) Table 2 describes the connectors, sensors, and buttons on each DMP model. DMP 4305G DMP 4310G DMP 4400G Chassis Label DMP 4400G Category and Subcategory DMP 4310G DMP Interfaces DMP 4305G Table 2 Electrical Power DC PoE 1 5V • POWER 5V DC 1 0 0 12V • DC 12V 0 1 0 • Power DC 0 0 1 • RJ-45 0 1 0 IEEE 802.
Connect Equipment Chassis Label DMP 4400G Category and Subcategory DMP 4310G DMP Interfaces (continued) DMP 4305G Table 2 Network Connectivity Wired2 Fast Ethernet Gigabit Ethernet Wireless 10/100 3 10/100/1000 IEEE 802.11b/g • 10/100 1 0 0 • RJ45 0 1 0 • RJ-45 0 0 1 • Antenna 0 0 1 • CONSOLE 0 1 0 • HDMI 1 0 1 0 1 0 Debugging (for Cisco use only) — Media Signal Wired4 Video connectors HDMI 1.1 HDMI 1.35 Component Composite Audio connectors 6 7 3.
Connect Equipment Chassis Label DMP 4400G Category and Subcategory DMP 4310G DMP Interfaces (continued) DMP 4305G Table 2 Human Power On/Off Button • Power 0 1 0 Device Reset Recessed button • Reset 1 1 1 1. IEEE 802.3af interface with integrated switching regulator. 2. Category 5 or better. Maximum length: 328 ft (100 m). For any distance greater than 165 ft (50 m), we recommend that you use Category 5e or Category 6 certified Ethernet cabling.
Connect Equipment Table 3 International Power Cord Standards (continued) Locale Standard • Japan Plug Type JIS C8303 (NEMA 5-15P) • JIS 38303 North America Central America Columbia Ecuador • NEMA 5-15P • CS22.2, No.42 • United Kingdom • BS89/13 • RJ-45 120354 120359 • • • • 251248 120354 • Any Locale • Power Over Ethernet (PoE) Related Topics • Physical Interfaces (I/O Ports), page 12 • Connect to a 100V–240V AC Socket, page 16 • Use 802.
Connect Equipment Connect to a 100V–240V AC Socket Warning Use ONLY the power adapter, power cord, and plugs that we supply for your DMP model explicitly. DO NOT USE OTHERS, even if they appear identical or appear to work with another DMP model. Before You Begin • Did your Cisco equipment ship with a power cord and AC adapter? Or did it ship with an AC adapter and multiple, snap-on plugs? Your packing list states which supplies Cisco planned to ship.
Connect Equipment Procedure Step 1 Use the On/Off power button on the DMP chassis to verify that your DMP is turned Off. Step 2 Connect a standard, Category 5 Ethernet cable to your DMP. Step 3 Attach the other end of the Ethernet cable to a PoE-enabled network switch that operates inside your network. Step 4 Use the On/Off power switch on the DMP chassis to turn your DMP On. Step 5 Stop. You have completed this procedure.
Connect Equipment Establish an Ethernet Connection Before You Begin • Does a security policy in your network restrict DHCP address assignments to known MAC addresses? If so, locate the MAC address printed on a sticker that is affixed to your DMP. Then, share this address with your security policy administrator. • Does your DMP support wireless networking? If so, consider whether you might prefer to use that method instead of this one.
Connect Equipment A AAA Authentication, Authorization, and Accounting. See also EAP-FAST, EAP-MD5 server, LEAP server, and PEAP server. access point A device that allows wireless-equipped computers and other devices to communicate with a wired network. Also used to expand the range of a wireless network. C Return to Top CCMP AES-CCMP is a symmetric block cipher that can encrypt and decrypt data using keys of 128, 192, and 256 bits.
Connect Equipment S Return to Top SSID Service Set ID. A unique identifier that client devices use to associate with the access point. The SSID helps client devices distinguish among multiple wireless networks in the same vicinity. The SSID can be any alphanumeric entry up to 32 characters long. Caution The Broadcast SSID setting must be enabled on your wireless access points. Otherwise, your DMPs are prevented from connecting to your WLAN or obtaining IP addresses.
Connect Equipment Workflow It is not necessary, useful, or correct to restart a DMP immediately after you define its 802.11 settings. Instead, the typical workflow is as follows. 1. Define wireless settings. 2. Save wireless settings. 3. Apply wireless settings. 4. a. Use DMPDM to restart the DMP. Get WLAN IP address. b. Immediately unplug the DMP Ethernet cable. OR a. Unplug the DMP power cord. b. Unplug the DMP Ethernet cable. c. Plug in the DMP power cord.
Connect Equipment Wireless (802.11 b/g) Connection Procedures Note You can configure wireless network settings during a later phase of DMP setup, if your DMP supports this feature. However, there are other tasks that you must finish first. When you are ready to configure wireless settings, these topics say how.
Connect Equipment Understand Which Displays Work Best with DMPs We certify that DMPs work as designed with Cisco LCD flat-screen displays. All displays in this series are engineered for intensive use in public settings. See http://cisco.com/go/dms/lcd. In most cases, DMPs can use displays that comply with modern, international standards. We recommend the following if you use a third-party display. • Digital, not analog. • High-definition, not standard-definition.
Connect Equipment Cable Quality The best signal cables objectively are those with the lowest signal resistance. Factors that affect signal resistance include wire gauge, cable shielding quality, and cable connector quality. However, the same materials and engineering designs that reduce signal resistance add to the cost of manufacturing. This added cost is passed along to a consumer. So, it is useful to understand when signal resistance is not relevant.
Connect Equipment Beyond the general guidelines that Figure 1 illustrates, two additional factors might constrain which types of signal cable you can use. • The technology, brand, and model of your display — Check its product documentation to understand its compatibility with various signal cable types. • The DMP model — Table 2 on page 12 states which I/O ports are available on various DMP models. Alternatively, if the table does not describe your DMP model, see its datasheet at http://www.cisco.
Connect Equipment Use an HDMI Connection Timesaver Is your display a touchscreen? If so, you can this topic. Instead, see the “Connect to a Touchscreen” section on page 27. Procedure Step 1 Connect the HDMI cable to the HDMI interface on the back panel of your DMP. Step 2 Connect the other end of the cable to your presentation system. Step 3 Turn On the presentation system. Step 4 Stop. You have completed this procedure.
Connect Equipment Step 3 If the presentation system is not already turned on, turn it On now. Step 4 Stop. You have completed this procedure. Related Topics • Physical Interfaces (I/O Ports), page 12 • Use an HDMI Connection, page 26 Connect to a Touchscreen Tip Some touchscreens work as designed only after they are calibrated manually. If your touchscreen is one of these, its calibration occurs during a later stage of DMP setup.
Connect Equipment Step 3 Do only one of the following. • Connect a USB cable to the USB interface on the back panel of your DMP. Then, connect the other end to your touchscreen. Does your DMP model have only one USB connector? If so, you might prefer to connect an external hard drive there for added local storage. In this case, an RS-232 serial cable would be the better choice for connecting a touchscreen to your DMP. • Step 4 Turn On the touchscreen.
Configure Settings Related Topics • Physical Interfaces (I/O Ports), page 12 • Understand How to Work Around the Low Signal Quality of Composite Video Cables, page 25 Configure Settings • Log in to DMPDM, page 29 RECOMMENDED SETTINGS • Configure Video Output, page 36 • Configure NTP Settings for Time-Dependent Features, page 40 OPTIONAL SETTINGS • Establish a Wireless Network Connection, page 30 • Prepare Your DMP to Use a Static IP Address Over Ethernet, page 32 • Prepare Your DMP to Use a
Configure Settings Step 3 Respond to the prompt. It sometimes varies. • Does it ask you to EDIT a password before you can log in? The first time that you start DMPDM, it prompts you to change its factory-defined master password. You will never see this prompt again, unless you restore your DMP to its factory-default settings. a. Enter a new master password that contains at least eight characters, which combine uppercase and lowercase letters with numerals b. Click Activate.
Configure Settings Procedure Step 1 Click Wireless Configuration in the Settings list. Tip Step 2 Do you see this option in DMPDM? If not, your DMP might not support wireless networking. See Table 2 on page 12. Choose Enabled from the Wireless Interface list. Each 802.11 wireless network is assigned a name to distinguish it from other networks. The technical term for this network name is Service Set Identifier, or SSID. Step 3 Double-click the SSID for your network in the Detected Networks table.
Configure Settings c. • When you see the EAP list, choose from it either FAST, MD5, or PEAP (ver.0). • When you see the Username and Password fields, enter in them respectively a valid username for your wireless network and the password for that username. Choose Enabled from the Dynamic IP Addressing (DHCP) list. Tip Will you ever deploy your DMP in a wireless network that does not have any DHCP server? If so, this guide can tell you how to configure a static IP address on your DMP. d.
Configure Settings Procedure Step 1 Connect your DMP to its presentation system. Step 2 Turn On the presentation system and then do one of the following. • Use a standard, category 5 (RJ-45) Ethernet cable — either 10/100 or 10/100/1000, depending on your DMP model — to connect your DMP to the network segment that includes the DHCP server. • Use an Ethernet crossover cable to connect your DMP directly to the DHCP server.
Configure Settings Step 8 Will a network address translation (NAT) service give your DMP a private IP address? If so: a. Choose Yes from the Using NAT list. b. Enter in the NAT IP Address field the 1-to-1 public address (which is configured on the local router) that corresponds to the private IP address. Step 9 Click Apply. Step 10 Click Save Configuration in the Administration list, and then click Save. Step 11 Click Restart DMP in the Administration list, and then click Restart.
Configure Settings Procedure Step 1 Click Basic in the Settings list. Step 2 Choose Disabled from the Dynamic IP Addressing (DHCP) list, and then: Step 3 a. Enter in the IP Address field the static IP address that your DMP should use. b. Enter in the Subnet Mask field the netmask that your DMP should use with its static IP address. c. Enter in the Default Gateway field the network gateway that your DMP should use with its static IP address. d.
Configure Settings Configure Video Output Before You Begin • Connect your DMP to its presentation system. • Log in to DMPDM. Procedure Step 1 Click DMP Display Attributes in the Settings list. The display autodetection feature is enabled by default. However, it fails unless you use either: • An HDMI signal cable. • An HDMI signal cable in combination with an HDMI-to-DVI adapter.
Configure Settings Your presentation system should show a Cisco logo and should show the IP address for your DMP. Tip Later, you can change how long this splash screen is visible during startup. See the “Edit the Splash Screen Duration to Obscure the DMP IP Address” section on page 43. Step 7 Click Save Configuration in the Administration list, and then click Save. Step 8 Stop. You have completed this procedure.
Configure Settings a. Click Browser in the Settings list. b. Choose an option from the Screen Rotation Angle (clockwise) list, and then click Apply. c. Click Save Configuration in the Administration list, and then click Save. d. Click Restart DMP in the Administration list, and then click Restart. Step 4 After your DMP restarts, log in again to DMPDM. Step 5 Click Touch Screens in the Settings list.
Configure Settings Tip Do you see this option in DMPDM? If not, your DMP might not support it. But you can learn whether any firmware upgrade is available that adds this feature to your DMP model. • See our release notes—http://cisco.com/go/dms/releasenotes. • See our compatibility information — http://cisco.com/go/dms/compatibility. If newer firmware is available, follow the published instructions to obtain it. Then, complete the firmware upgrade procedure in your DMPDM user guide at http://cisco.
Configure Settings Step 6 Note Step 7 If you chose 3M, Zytronic, or another driver that must be calibrated manually: a. After your DMP has restarted, log in again to DMPDM. b. Click Touch Screens in the Settings list. c. Click Calibrate Screen, where driver_name is the name of the driver that you chose. • Messages on the touchscreen prompt you to touch its surface in various places. Follow these prompts exactly.
Configure Settings Before You Begin • Log in to DMPDM. Procedure Step 1 Click NTP in the Settings list. Step 2 Choose On from the Enable NTP Service list. Step 3 Use the fields marked Hostname 1, Hostname 2, and Hostname 3 to specify which NTP servers your DMP should use. • Hostname 1 — Enter the DNS-resolvable name of the network time server to use by default. This is your primary time server. Your DMP will not use any other unless this one is not available.
Secure Data Secure Data • Concepts, page 42 • Procedures, page 43 • Reference, page 52 Concepts (Security) • Understand DMP User Accounts and Passwords, page 42 • Understand Whether to Change DMP Passwords Centrally, page 42 • Understand URI Encoding Syntax, page 43 Understand DMP User Accounts and Passwords You use the Web Account when you log in to DMPDM itself. In contrast, the Service Account is a user account with FTP and SFTP login privileges.
Secure Data Understand URI Encoding Syntax When you enter the text string in Cisco Digital Signs to change a DMP password, that string must use the correct syntax for URI encoding. Tip • You must enter a plus sign (+) instead of a space wherever the value for a queryable object should contain a space. For example, if the queryable object is “user” and its value is “John Smith,” you would enter “user=John+Smith” in your string.
Secure Data Procedure Step 1 Click Browser in the Settings list. Step 2 Enter a new duration in milliseconds in the Splash Screen Display Time (in milliseconds) field. Step 3 Click Apply. Step 4 Click Save Configuration in the Administration list, and then click Save. Step 5 Stop. You have completed this procedure. Protect Your DMP from Unauthorized Management Caution Configure your network firewall to restrict access to DMPs over TCP port 7777.
Secure Data Step 3 Enter the routable DMM appliance IP address or DNS-resolvable hostname in the DMM Appliance IP Address field. Note Step 4 Has Cisco Digital Signs autodiscovered your new DMP? If so, the DMM Appliance IP Address field might already be populated with the correct information for your DMM appliance. Click Apply to confirm and test your choices. Your entries are recorded to volatile memory and take effect — but only until you change them or restart your DMP.
Secure Data You can use DMPDM to change the DMP Web Account password and Service Account password on one DMP. Before You Begin • Log in to DMPDM. Procedure Step 1 Change the Web Account password. a. Click DMP Web Account in the Administration list. b. Enter your new password in the Password field and again in the Repeat Password field. c. Click Apply. d. Click Save Configuration in the Administration list, and then click Save. e.
Secure Data c. Click Apply. d. Click Save Configuration in the Administration list, and then click Save. Step 3 (Optional) Is your DMP managed centrally? If so, repeat Step 3 in the “Protect Your DMP from Unauthorized Management” section on page 44. Step 4 Stop. You have completed this procedure. Proper communication is restored between your DMP and your trusted DMM appliance.
Secure Data Procedure Step 1 Choose Digital Media Players > Advanced Tasks > System Tasks, and then click the blank page icon to create a new system task. Step 2 Enter a name and description for the new task. Step 3 Choose Set from the Request Type list. Step 4 In the Request text box, enter init.WEB_password=new_password, where new_password is exactly the password that you want to assign to the DMP Web Account user.
Secure Data Change the Service Account (FTP/SFTP) Password for Centrally Managed DMPs Note • This procedure assumes that you manage your DMPs centrally. Furthermore, it assumes that you use Cisco Digital Signs and not Cisco StadiumVision for this purpose. • Until you change this password individually, it will be identical to the master password that you configured in the “Log in to DMPDM” section on page 29. You can change them when they should differ.
Secure Data Step 4 In the Request text box, enter init.FTP_password=new_password, where new_password is exactly the password that you want to assign to the DMP Service Account user. Tip Remember that all request strings must use the correct syntax for URI encoding. See the “Understand URI Encoding Syntax” section on page 43. Step 5 Click Submit to save the task and make it available to use. Step 6 Send the password changing instruction simultaneously to multiple DMPs in your network. Step 7 a.
Secure Data Procedure Step 1 Choose Settings > Server Settings. Step 2 Enter the required values. • Servlet Server Address — If you have not already done so, enter the DNS-resolvable hostname and domain for the appliance that is serving Cisco Digital Signs, such as dmm.example.com. • DMP User Name — Enter admin or, when you have changed the DMP Web Account username from the default value, enter the new username that you assigned.
Troubleshoot DMP Setup, Operation, and Health Reference (Security) • SSL Encryption Ciphers That DMPs Support, page 52 SSL Encryption Ciphers That DMPs Support DMPs support the following SSL ciphers in HTTPS connections.
Troubleshoot DMP Setup, Operation, and Health Simple Things to Check When You Troubleshoot a DMP Does the DMP power up when you plug it in? If your DMP model has a power button, have you turned it On? Is the AC adapter plug seated properly in the electrical outlet? Is the power cord also attached securely to the DC power supply on your DMP? Is the electrical outlet itself working correctly? What LED lights are shining inside the DMP? Compare what you see to the “Check the LEDs” section on page 54.
Troubleshoot DMP Setup, Operation, and Health Check the LEDs The DMP chassis contains a green LED and a red LED. After your DMP is attached to its AC power source, you should see light from both LEDs through the DMP front grille. The LEDs tell you when your DMP has power and when it has an IP address. To work as designed, it must have both. Table 4 Troubleshoot with LEDs Green Red LED Status Troubleshooting Notes On On Your DMP is connected to its power source and is receiving electrical power.
FAQs Before You Submit Any Service Request Timesaver First, please check our DMP documentation on Cisco.com. We revise it continually and strive to answer every question. DMP documentation is always available, fully searchable, and its only purpose is to help you. See http://tools.cisco.com/squish/462c8. If needed, please check our public support forum. Experts monitor this forum daily and stand ready to guide you past common or unusual issues with your DMPs.
FAQs Splash Screen FAQs Q. Can I add my own logo to the DMP splash screen or change its design in any other way? A. No, not in this release. (Its information and design are in DMP firmware.) Q. Can I change the splash screen duration? A. Yes. See Edit the Splash Screen Duration to Obscure the DMP IP Address, page 43. Wireless Connectivity FAQs Q. Can I use a wireless DMP model as an access point for other devices? A. No, not in this release. Q.
FAQs Logical Port FAQs Q. Which logical ports on my DMPs should my firewall ever allow? A. As of November 2010, these are the only ports that a DMP might ever use. 20/21 FTP 22 SFTP 53 DNS 80/8080 HTTP 123 NTP 139/445 CIFS 443/7777 SSL 514 SYSLOG 554 RTSP Power-over-Ethernet FAQs Q. What will happen if I try to use AC power and PoE simultaneously on a DMP? A. When both PoE power and AC power are detected, AC power overrides PoE and disconnects the PoE circuit. Q.
Learn More About... Check the DMP mount Your DMP is equipped with an infrared (IR) sensor that receives, recognizes, and reacts to the signals from a DMP remote control. However, the way that you mount your DMP can limit how well it responds to these signals. For example, the mounting method might block the IR sensor. This in turn might cause you to attach an IR extension cable to your DMP, as a workaround.
Use of Open Source Software To Learn About Go To Obtain Documentation or Submit a Service Request For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.
Use of Open Source Software Getting Started Guide for Cisco Digital Media Players 60 78-19212-02
