AT&T 3G MicroCell™ User Manual
AT&T 3G MicroCell™ User Manual | Table of Contents Getting Started Requirements Getting To Know Your Device Frequently Asked Questions Overview Step 1: Connect your device to the Internet Step 2: Power on your device Step 3: Activate your device online Step 4: Wait while your device connects Step 5: Confirm your success! 4 4 5 7 8 10 10 10 11 Troubleshooting Help With Activating Your 3G MicroCell Help After Activating Your 3G MicroCell Alternate Connection 12 15 17 Other Decoding The Lights On Your 3G
AT&T 3G MicroCell™ User Manual | Getting Started Requirements Frequently Asked Questions To use the AT&T 3G MicroCell™, you need: » High speed Internet service over U-verse®, DSL, or cable. For best performance, download speeds of at least 1.5 Mbps and upload speeds of at least 256 Kbps are recommended. There are no restrictions on broadband service providers. Satellite Internet service is not supported. » Modem or optional wireless router. » Computer with Internet access to activate your device.
AT&T 3G MicroCell™ User Manual | Getting Started Frequently Asked Questions (cont.) Overview Why did my MicroCell lights go off during activation? Your MicroCell automatically checks for software updates each time you turn it on. If necessary, the MicroCell downloads updated software and then restarts. This guide will take you step-by-step through configuration, activation, and confirmation. Will my MicroCell slow down my network? The MicroCell takes up very little of your bandwidth.
AT&T 3G MicroCell™ User Manual | Getting Started STEP 1 Connect your device to the Internet. Select the configuration option that’s right for you to connect your device. I have a network. I do not have a network. 1. Connect the yellow Ethernet cable from the “Ethernet” port on your MicroCell to your router. 1. Disconnect the existing Ethernet cable from your modem and connect it to the “Computer” port on your MicroCell.
AT&T 3G MicroCell™ User Manual | Getting Started STEP 5 STEP 2 Confirm your success! Power on your device. Your device is configured and working properly when: Connect your MicroCell to a power outlet with the AC Power Adapter. » You receive a text message and an email confirmation. » The 3G light on your MicroCell is solid and green. » Your cell phone shows “AT&T MicroCell” or “AT&T M-Cell” instead of “AT&T” as the network provider (as shown below).
AT&T 3G MicroCell™ User Manual | Troubleshooting Troubleshooting STEP 5: Is your 3G light solid green? NO: Follow the steps below in order, until the 3G light is solid green: If your issue cannot be resolved via the troubleshooting steps provided in this section, please visit att.com/3GMicroCell-Help or call AT&T Support at 1-800-331-0500. • Make sure the address you used during online activation matches the location of your MicroCell. • Restart your MicroCell.
AT&T 3G MicroCell™ User Manual | Troubleshooting Help With Activating Your 3G MicroCell (cont.) Help After Activating Your 3G MicroCell My Internet equipment isn’t near a window and I am unable to get a GPS lock My range of coverage on the MicroCell is limited or I experience dropped calls on the MicroCell • Use a longer Ethernet cable to move your MicroCell closer to a window with a clear, unobstructed view of the sky.
AT&T 3G MicroCell™ User Manual | Troubleshooting Help After Activating Your 3G MicroCell (cont.) I am not satisfied with the voice quality on my MicroCell • Run a speed test at att.com/speedtest to ensure your broadband connection meets minimum requirements of 1.5 Mbps download and 256 Kbps upload speeds. If necessary, upgrade to a higher broadband speed.
AT&T 3G MicroCell™ User Manual | Other Decoding The Lights On Your 3G MicroCell Status Indicator Light is Red Then... Off Your MicroCell may need replacement. Return it to the place of purchase. Power Ethernet Status Indicator Light is Computer Off A cable may be disconnected. Make sure that all cables are firmly attached. Flashing It is normal for this light to flash for up to 3 minutes.
AT&T 3G MicroCell™ User Manual | Other Important Safety Instructions NOTICE TO INSTALLERS: The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions.
AT&T 3G MicroCell™ User Manual | Other Important Safety Instructions (cont.) Power Source Warning A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company. The AC inlet on the unit must remain accessible and operable at all times.
AT&T 3G MicroCell™ User Manual | Other RF Exposure FCC Compliance NOTE: This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
AT&T 3G MicroCell™ User Manual | Other Index A Activation AT&T Store 5, 10 Steps 7-11 Website 10, 12 Airplane Mode 13, 16 Alternate Connection 13, 16, 17 Approved User List 5 D Decoding Lights on MicroCell 18-19 Dropped Calls 15 B Broadband/Internet Service Impacts to 6 Providers 4, 5 Requirements 4, 5, 15, 16 Speed Test 15, 16 F Firewall Settings 23 Frequently Asked Questions 5-6 C Cell Phone Airplane Mode 13, 16 Call Transfers 11 Display 11, 13, 16 Requirements 5, 13 Settings 5 Computer Light 4, 19 C
One-Year Limited Warranty AT&T warrants to the first retail purchaser of this 3G MicroCell device that should this product or any part be proved defective in materials or workmanship, from date of purchase, as evidenced by a register receipt or other valid proof of purchase for a period of one (1) year, then it will be subject to the terms of this one-year limited warranty. Such defects will be repaired or replaced without charge for parts or labor directly related to the defect.
