AT&T MicroCell™ User Guide
Table of Contents Getting Started Requirements Getting to Know your Device Frequently Asked Questions Overview Step 1: Connect your device to the Internet Step 2: Power on your device Step 3: Activate your device online Step 4: Wait while your device connects Step 5: Confirm your success Things to Know Troubleshooting Help with Activating your MicroCell Help after Activating your MicroCell Additional Information Understanding the Lights on your MicroCell Important Safety Instructions Firewall Settings
AT&T MicroCell User Guide | Getting Started Requirements Frequently Asked Questions To use the AT&T MicroCell™, you will need: • Fixed broadband Internet service such as DSL, fiber, or cable. For best performance, download speeds of at least 1.5 Mbps and upload speeds of at least 256 Kbps are recommended. Not compatible with satellite and mobile broadband. • A dedicated Ethernet port available on your modem or router. • Computer with Internet access to activate your device.
AT&T MicroCell User Guide | Getting Started Frequently Asked Questions (continued) Overview Why did my MicroCell lights go off during activation? Your MicroCell automatically checks for software updates each time you turn it on. If necessary, the MicroCell downloads updated software and then restarts. How do I move my MicroCell to a new location? Use the Quick Start for setup instructions and then update your account online with the new address by visiting att.com/MicroCell and manage your settings.
AT&T MicroCell User Guide | Getting Started STEP 1 STEP 2 Connect your device to the Internet Power on your device Connect your MicroCell to a power outlet with the AC power adapter. Connect the yellow Ethernet cable from the “Ethernet” port on your MicroCell to your modem or router. The Power light on the front of the device will come on immediately. Within a few minutes, other lights will flash as a GPS signal is located and software is updated.
AT&T MicroCell User Guide | Getting Started 90 MIN STEP 4 Wait while your device connects NOTE: Take a break! It can take up to 90 minutes from step 1 to complete activation. Your device may update and restart during this time. You will receive a text message and email once activation is complete. Visit att.com/MicroCell to learn more on how to get the most out of your MicroCell.
AT&T MicroCell User Guide | Troubleshooting Troubleshooting STEP 5: Is your Network light solid green? NO: F ollow the steps below in order, until the Network light is solid green: If your issue cannot be resolved via the troubleshooting steps provided in this section, please visit att.com/MicroCell-Help or call AT&T Support at 1-800-331-0500. • Make sure the address you used during online activation matches the location of your MicroCell. • Restart your MicroCell.
AT&T MicroCell User Guide | Troubleshooting Help with activating your MicroCell (continued) My Internet equipment isn’t near a window and I am unable to get a GPS lock • Use a longer Ethernet cable to move your MicroCell closer to a window with a clear, unobstructed view of the sky. I can’t get my MicroCell to activate in my basement • Move your MicroCell to within 3 feet of a window with a clear, unobstructed view of the sky.
AT&T MicroCell User Guide | Troubleshooting Help after activating your MicroCell (continued) My range of coverage on the MicroCell is limited or I experience dropped calls on the MicroCell • If your broadband meets minimum requirements, then place your MicroCell in a central location of your residence or in a location where your MicroCell is used most frequently.
AT&T MicroCell User Guide | Additional Information Understanding the Lights on your MicroCell Status Indicator Light is Then... Red Your MicroCell may need replacement. Return it to the place of purchase. Off A cable may be disconnected. Make sure that all cables are firmly attached. Flashing It is normal for this light to flash for up to 3 minutes. If flashing continues for more than 3 minutes, make sure your MicroCell is connected correctly and that all cables are firmly attached.
AT&T MicroCell User Guide | Additional Information Important Safety Instructions NOTICE TO INSTALLERS: The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
AT&T MicroCell User Guide | Additional Information Important Safety Instructions (continued) Power source warning A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.
AT&T MicroCell User Guide | Additional Information RF Exposure FCC Compliance NOTE: This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
AT&T MicroCell User Guide | Additional Information Index A Activation AT&T Store 5, 9 Steps 7-11 Website 10, 12 Approved User List 5 B Broadband/Internet Service Impacts to 6 Providers 4, 5 Requirements 4, 5, 15, 16 Speed Test 15, 17 C Cell Phone Call Transfers 11 Display 11, 13, 17 Requirements 5, 13 Settings 5 Connecting the MicroCell To a Modem 8 To a Router 8 Customer Support 12, 18, 19 D Declaration of Conformity 25 Dropped Calls 15 E E911 Service 8 Ethernet Cable 4, 8, 12, 14, 16, 18 Ethernet Light 4
One-Year Limited Warranty AT&T warrants to the first retail purchaser of this MicroCell device that should this product or any part be proved defective in materials or workmanship, from date of purchase, as evidenced by a register receipt or other valid proof of purchase for a period of one (1) year, then it will be subject to the terms of this one-year limited warranty. Such defects will be repaired or replaced without charge for parts or labor directly related to the defect.
