Specifications
B-4
VPN 3000 Series Concentrator Reference Volume II; Administration and Monitoring
78-13274-01
Appendix B Troubleshooting and System Errors
VPN Concentrator Manager Errors
The Manager displays a
screen with the
message, “Not
Allowed/You do not
have sufficient
authorization to access
the specified page.”
You tried to access an
area of the Manager that
you do not have
authorization to access.
• You logged in using
an administrator
login name that has
limited privileges.
• You logged in from
a workstation that
has limited access
privileges.
Log in using the system administrator login
name and password. (Defaults are
admin/admin.)
Log in from a workstation with greater access
privileges.
Have the system administrator change your
privileges on the Administration |
Access Rights | Administrators screen.
Have the system administrator change the
privileges of your workstation on the
Administration | Access Rights |
Access Control List screen.
The Manager displays a
screen with the
message, “Not Found /
An error has occurred
while attempting to
access the specified
page.” The screen
includes additional
information that
identifies system
activity and parameters.
The Manager could not
find a screen.
• You updated the
software image and
did not clear the
browser’s cache.
Clear the browser cache: delete its temporary
internet files, history files, and location bar
references. Then try again.
• There is an internal
Manager error.
Please note the system information on the
screen and contact TAC for assistance.
Microsoft Internet
Explorer displays a
Script Error dialog box
that includes the error
message, “No such
interface supported.”
While using a Manager
function that opens
another browser
window (such as Save
Needed, Help, or
Software Update),
Internet Explorer
cannot open the window
and displays the error
dialog box.
A bug in the Internet
Explorer JavaScript
interpreter.
1. Click No on the error dialog box.
2. Log out of the Manager.
3. Close Internet Explorer.
4. Reinstall Internet Explorer.
Table B-1 VPN Concentrator Manager Errors (continued)
Symptom Problem Possible Cause Solution