Specifications

B-4
VPN 3000 Series Concentrator Reference Volume II; Administration and Monitoring
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Appendix B Troubleshooting and System Errors
VPN Concentrator Manager Errors
The Manager displays a
screen with the
message, “Not
Allowed/You do not
have sufficient
authorization to access
the specified page.”
You tried to access an
area of the Manager that
you do not have
authorization to access.
You logged in using
an administrator
login name that has
limited privileges.
You logged in from
a workstation that
has limited access
privileges.
Log in using the system administrator login
name and password. (Defaults are
admin/admin.)
Log in from a workstation with greater access
privileges.
Have the system administrator change your
privileges on the Administration |
Access Rights | Administrators screen.
Have the system administrator change the
privileges of your workstation on the
Administration | Access Rights |
Access Control List screen.
The Manager displays a
screen with the
message, “Not Found /
An error has occurred
while attempting to
access the specified
page.” The screen
includes additional
information that
identifies system
activity and parameters.
The Manager could not
find a screen.
You updated the
software image and
did not clear the
browsers cache.
Clear the browser cache: delete its temporary
internet files, history files, and location bar
references. Then try again.
There is an internal
Manager error.
Please note the system information on the
screen and contact TAC for assistance.
Microsoft Internet
Explorer displays a
Script Error dialog box
that includes the error
message, “No such
interface supported.”
While using a Manager
function that opens
another browser
window (such as Save
Needed, Help, or
Software Update),
Internet Explorer
cannot open the window
and displays the error
dialog box.
A bug in the Internet
Explorer JavaScript
interpreter.
1. Click No on the error dialog box.
2. Log out of the Manager.
3. Close Internet Explorer.
4. Reinstall Internet Explorer.
Table B-1 VPN Concentrator Manager Errors (continued)
Symptom Problem Possible Cause Solution