User guide

VPN 3002 Hardware Client Manager errors
A-9
VPN 3002 Hardware Client Getting Started
Microsoft Internet Explorer Script Error: No such interface supported
Microsoft Internet Explorer displays a Script Error dialog box that includes the error message: No such
interface supported
.
Problem Possible cause Solution
The Manager could
not find a screen.
• You updated the
software image and
did not clear the
browser’s cache.
Clear the browser’s cache: delete its temporary
internet files, history files, and location bar
references. Then try again.
• There is an internal
Manager error.
Please note the system information on the screen
and contact Cisco support personnel for
assistance.
Problem Possible cause Solution
While using a Manager
function that opens another
browser window (such as
Save
Needed
, Help, Software Update,
etc.), Internet Explorer cannot
open the window and displays
the error dialog box.
A bug in the Internet Explorer
JavaScript interpreter.
1 Click
No on the error dialog
box.
2 Log out of the Manager.
3 Close Internet Explorer.
4 Reinstall Internet Explorer.