Datasheet

Data Sheet
© 2010 - 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 14 of 16
Table 9. Technical Services Available for Cisco Catalyst 2960-S and 2960 Series Switches
Technical Services
Cisco SMARTnet Service
●
Around-the-clock, global access to the Cisco TAC
●
Unrestricted access to the extensive Cisco.com knowledge base and tools
●
Next-business-day, 8x5x4, 24x7x4, or 24x7x2 advance hardware replacement and onsite parts replacement and installation available
1
●
Ongoing operating system software updates within the licensed feature set
2
●
Proactive diagnostics and real-time alerts on Smart Call Home enabled devices
Cisco Smart Foundation Service
●
Next-business-day advance hardware replacement as available
●
Access to SMB TAC during business hours (access levels vary by region)
●
Access to Cisco.com SMB knowledge base
●
Online technical resources through the Smart Foundation Portal
●
Operating system software bug fixes and patches
Cisco Smart Care Service
●
Network-level coverage for the needs of small and medium-sized businesses
●
Proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies
●
Technical support for eligible Cisco hardware and software through Smart Care Portal
●
Cisco operating system and application software updates and upgrades
2
●
Next-business-day advance hardware replacement as available, 24x7x4 option available
1
Cisco SP Base Service
●
Around-the-clock, global access to the Cisco TAC
●
Registered access to Cisco.com
●
Next business day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement. Return to factory option available
1
●
Ongoing operating system software updates
2
Cisco Focused Technical Support Services
●
Three levels of premium, high-touch services are available
●
Cisco High-Touch Operations Management Service
●
Cisco High-Touch Technical Support Service
●
Cisco High-Touch Engineering Service
●
Valid Cisco SMARTnet or SP Base contracts are required on all network equipment
Ordering Information
Table 10 has ordering information for the Cisco Catalyst 2960-S and 2960 Series Switches with LAN Lite software.
Table 10. Ordering Information for Cisco Catalyst 2960 Series Switches with LAN Lite Software
Part Numbers Description
WS-2960S-48TS-S
●
48 Ethernet 10/100/1000
●
2 One Gigabit Ethernet SFP uplink ports
●
LAN Lite software
WS-C2960S-24TS-
●
24 Ethernet 10/100/1000
●
2 One Gigabit Ethernet SFP uplink ports
●
LAN Lite software
WS-C2960-8TC-S
●
8 Ethernet 10/100 ports and 1 dual-purpose uplink (dual-purpose uplink port has 1
10/100/1000 Ethernet port and 1 SFP-based Gigabit Ethernet port, 1 port active)
●
LAN Lite software
●
Compact size with no fan; mounting magnet included
WS-C2960-24-S
●
24 Ethernet 10/100 ports
●
LAN Lite software
1
Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that shipment
will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within the relevant
region), with next-business-day (NBD) delivery. Where NBD is not available, same day shipping is provided. Restrictions apply;
please review the appropriate service descriptions for details.
2
Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the
licensed feature set.