Specifications

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Cisco IOS Telephony Service, Version 2.02
Chapter 4 Advanced Configuration Tasks
Troubleshooting, Monitoring, and Maintaining Cisco ITS
Troubleshooting, Monitoring, and Maintaining Cisco ITS
For general information about troubleshooting Cisco ITS, refer to the “Verification and
Troubleshooting” section on page 2-15. For general information about monitoring and maintaining
Cisco ITS, refer tothe “Monitoring and Maintaining Cisco IOS Telephony Service” section on page 2-17.
Configuration Examples
This section contains voice-mail integration examples.
In the following example, there are four ephone-dns configured to provide four voice-mail access ports.
Three of the ephone-dns are configured with the same extension number to provide ports dedicated for
leaving and retrieving voice messages. The fourth ephone-dn is provided for use as a MWI access port.
The first three ephone-dns are configured with the same extension number (4001), using preferences
0, 1, and 2; so if the first port is busy, the call goes to the second port, and so on. Port 4 is configured
with the extension number 4002 and is used for MWI dial-out notification by the Cisco Unity Voice Mail
system. Separate access ports are required for voice access and MWI access to prevent problems with
call collision between voice calls placed by the Cisco IOS Telephony Service to the Cisco Unity Voice
Mail system, and MWI calls placed in the opposite direction.
ephone-dn 32
number 4001
name "VOICEMAIL1"
no huntstop
preference 0
!
ephone-dn 33
number 4001
name "VOICEMAIL2"
no huntstop
preference 1
!
ephone-dn 34
number 4001
name "VOICEMAIL3"
no huntstop
preference 2
!
ephone-dn 35
number 4002
name "MWI ONLY"
In this example, the vm-device-id is used within the ephone configuration in place of the mac-address
parameter that is used for configuring a regular Cisco IP phone:
ephone 5
vm-device-id CiscoUM-VI1
button 1:32
!
ephone 6
vm-device-id CiscoUM-VI2
button 1:33
!
ephone 7
vm-device-id CiscoUM-VI3
button 1:34
!