Specifications

4-30
Cisco IOS Telephony Service, Version 2.02
Chapter 4 Advanced Configuration Tasks
Integrating Cisco IOS Telephony Service with Applications
Removing TSP
Step 1 Choose Cisco IOS Telephony Service Provider under the Control Panel and click the Change/Remove
button to remove the TSP software.
Step 2 Go to the Add Remove Programs option under the Control Panel and remove the TSP files from your PC.
Verifying Basic TAPI Operation
To verify basic TAPI operations, perform the following steps:
Step 1 Place an incoming call from another Cisco IP phone to the phone you are verifying.
Step 2 Place an outgoing call from the Cisco IP phone you are verifying.
Troubleshooting TSP
On the Cisco IOS Telephony Service Router
• Verify the IP address and the port number for the router and make sure that they match those on the
Cisco IOS Telephony Service router.
• Verify connectivity between the phone and the router.
• If the TSP fails to connect to the Cisco IOS Telephony Service router, a message box with the title
“Cisco IOS Telephony Service TSP status” displays the cause for failure.
• If the Line or Address are not listed in the Preferences>Dialer dialog box:
– Verify that the username and password have been configured correctly (case sensitive) and that
Synchronous timeout is configured to a reasonable value (3 seconds).
– Verify that the IP address and the port number for the Cisco IOS Telephony Service router match
those on the Cisco IOS Telephony Service router.
– Verify connectivity between the Cisco IP phone and the Cisco IOS Telephony Service router.
• Check the Trace box as shown in Figure 4-16. The trace feature runs the trace utility logs and saves
the files in a specified trace file.
Note To save the trace utility logs, name a file that you can recognize to save the trace utility logs.
Each time you run the trace log, a new trace file is created, so you may need to regularly remove
the old trace files that are not required.